Retail Dive

JANUARY 4, 2022

2021 upended some trends and accelerated others. What will 2022 bring for retailers

Other 114

Other 114

Salsify

JANUARY 4, 2022

Modern consumers are shopping across channels at their convenience, any time, and anywhere. They’re using multiple sources to research product information, such as in-store displays, retailer websites, online review sites, marketplaces, and social media.

Omnichannel 78

Omnichannel Social Media Channel Technology 78

Ecommerce Platforms

JANUARY 4, 2022

38% of retailer traffic comes from organic search.

SEO 104

SEO eCommerce Recommendation Information 104

Steve Dennis

JANUARY 5, 2022

It’s hard to believe that my co-host (and producer) Michael Leblanc and I have shipped nearly 60 episodes of the Remarkable Retail Podcast in just over 15 months.

Definition 120

Definition Shipping Customer 120

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As for what shoppers want to buy most, you'll have to read the “2021 Holidays Unwrapped” report by Klarna to find out. Download it here!

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GetElastic

JANUARY 4, 2022

2021 was a year of tremendous growth for our organization.

Events 110

Events Blog Information Other 110

Ecommerce Platforms

JANUARY 6, 2022

Accepting all forms of payments, whether that’s buy now pay later, recurring bills, or just a one off lump sum, etc., is imperative to so many eCommerce brands. However, this isn't always cheap.

Payments 173

Payments Document Banking B2B 173

Retail Dive

JANUARY 7, 2022

Earlier shopping and the omicron variant shifted spending patterns in the season's home stretch, but sales were still robust, analyses show

97

97

GetElastic

JANUARY 5, 2022

In a world where consumers are easily distracted and utilize many different touch points prior to completing a purchase, it is imperative that brands ensure consumers’ checkout process is as seamless as possible.

Channel 105

Channel Reference eCommerce Customer 105

My Wife Quit Her Job

JANUARY 3, 2022

Today I’m doing a solo episode to wrap up 2021! I talk about what went well in 2021 and what didn’t work well. I’m also discuss my family life, what’s been on my mind and what’s in store for 2022 for both Bumblebee Linens and My Wife Quit Her Job. Enjoy the episode!

Books 156

Books Other eCommerce 156

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This eBook provides a practical explanation of the different PCI compliance approaches that payment card issuers can adopt, as well as the importance of both protecting user PII and gaining ownership and portability of their sensitive data.

Payments

Ecommerce Platforms

JANUARY 3, 2022

ShipBots is an order fulfillment service for ecommerce stores with standard storage and shipping needs. It also offers unique fulfillment options for subscription boxes, retail, Amazon FBA prep, merchandise, and apparel.

Fulfillment 175

Fulfillment eCommerce Shipping Subscription 175

Inflow Insights

JANUARY 5, 2022

Editor’s note: This article was originally published in 2019. It has been updated for accuracy and modern best practices. Public service announcement: Migrating your eCommerce site to a new design, platform, or domain means that you have to be ultra-diligent in executing the move.

Presentation 99

Presentation Document Recommendation Reference 99

GetElastic

JANUARY 6, 2022

The Composable Commerce approach is the way forward for businesses looking to transform their eCommerce user experiences quickly, efficiently, and with reduced risk.

Webinar 103

Webinar Subscription Information eCommerce 103

Retail Dive

JANUARY 6, 2022

Whether they launched in the space or expanded into it, DTC brands are taking advantage of athleisure's continued popularity to fuel their businesses

97

97

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Everything you need to know about payment optimization – an easy-to-integrate, PCI-compliant solution that enables companies to take control of their PSPs, minimize processing costs, maximize approval rates, and keep control over their payments data.

Payments

Ecommerce Platforms

JANUARY 7, 2022

When it comes to the best marketing software to help you manage your customer experience, there are two major players in town: HubSpot and ActiveCampaign. .

Live Chat 104

Live Chat Social Media Document Blog 104

Retail Touch

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths.

Toys 99

Toys Arts Omnichannel Channel 99

SheerID

JANUARY 7, 2022

Customers will share personal information in exchange for something they value. Learn how to create this exchange and build customer loyalty. Blog Posts

Customer Loyalty 84

Customer Loyalty Customer Experience Improvements Information 84

Retail Dive

JANUARY 5, 2022

The apparel seller couldn't reach an agreement with its landlord at the mall, where its store is an anchor

Apparel 97

Apparel 97

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. The question is - how do you capture all this? Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer interaction.

Customer

Retail Doc

JANUARY 4, 2022

Personality styles have fascinated salespeople since the Greeks first identified them as the Four Temperaments.

Customer 87

Customer 87

Retail Touch

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. This trend involves brands reselling previously owned products at a discount — and it’s caught on quickly.

Consumer 98

Consumer Apparel Fashion Supplies 98

Retail Minded

JANUARY 4, 2022

Retail marketing has never been the same, especially with the changes brought about by the pandemic. These significant changes in the digital and marketing spaces altered customer expectations, shopping processes, and online experiences.

Technology 83

Technology Social Media Reference Web Design 83

Retail Dive

JANUARY 5, 2022

Holiday sales were expected to surge this year, which could also spell higher returns for retailers now that the season is over

Gifts 95

Gifts 95

Speaker: Phil Irvine, VP & Director of Audience Intelligence

This session will dive into how organizations can still leverage historical customer and product data but need to also think about how to augment development of strategies with marketing research and other shopper signals to efficient drive e-Commerce growth. Join Phil Irvine, VP & Director of Audience Intelligence, for this in-depth discussion of the current e-commerce landscape. Whether concerned about data privacy and data management, or curious about how businesses can rethink approaches to designing shopping experiences, the answers are here.

Other

Omnisend

JANUARY 7, 2022

Reading Time: 6 minutes. When it comes to Magento vs WooCommerce, it’s difficult to pick a clear winner since both are incredibly powerful and each has unique benefits. Nevertheless, it helps to have an in-depth comparison of these two incredibly popular ecommerce platforms.

WooCommerce 78

WooCommerce Magento eCommerce Platforms Shopify 78

Retail Touch

JANUARY 6, 2022

We’re well past the point of personalized consumer experiences simply being “nice to have.” Consumers don’t just want personalized experiences — they expect them.

Consumer 90

Consumer Magazine Information Channel 90

Groove

JANUARY 5, 2022

Let 2022 to be your year with pay per click advertising. Pay Per Click Advertising Platforms You Need In 2022.

PPC 78

PPC Shopping Carts Social Media Recommendation 78

Retail Dive

JANUARY 4, 2022

The company signed a deal to unload its IT services unit for less than a third of what it paid for it in 2017 as ODP Corp. works to split in two

95

95

Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley

Responding to online negative feedback can be challenging. What should you say? What should you not say? Should you even respond? In today's, your customers will be not only your biggest advocates but also your biggest critics. However, negative feedback can offer actionable insights to build a stronger product and customer experience.

Customer Experience

Omnisend

JANUARY 5, 2022

Reading Time: 9 minutes. Email marketing remains the most cost-effective way of engaging your digital audience and promoting the products and services of your online business.

Definition 78

Definition Multichannel Live Chat Social Media 78

Retail Touch

JANUARY 3, 2022

CS Hudson recently hosted its fourth annual Live. Laugh., an immersive retail experience, to benefit the children of Help USA ’s Help Suffolk Chapter, a homeless housing facility on Long Island. The event, held at Tanger Outlets in Riverhead, N.Y.

Toys 89

Toys Events Games Customer 89

Wiser

JANUARY 4, 2022

The world of retail is incredibly transparent for shoppers today—it’s easy to browse competitive prices, a wide selection of products, and ratings and reviews, from either the store aisle or the comfort of home. But is life as transparent inside the companies behind retail?

Management 78

Management Recommendation Information Shipping 78