RetailDive

DECEMBER 17, 2024

“Our employees’ safety is and always will be our top priority,” an Amazon spokesperson said Monday.

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Practical eCommerce

DECEMBER 17, 2024

Expert strategies for identifying and managing diverse business threats in a complex, global environment. The post 11 Books to Help Navigate Risk appeared first on Practical Ecommerce.

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Books eCommerce Management 73

RetailWire

DECEMBER 16, 2024

Consumer stockpiling is reportedly discouraged as Trump tariffs go into effect January 2025.

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Consumer 52

Retail TouchPoints

DECEMBER 17, 2024

The Army & Air Force Exchange Service (AAFES) , a retailer serving American soldiers, airmen, guardians and their families, has expanded its partnership with Manhattan Associates to include the solution providers AI-powered customer service chatbot. The Exchange has run order fulfillment through Manhattan Active Omni since 2019 and now has deployed Manhattan Active Maven to better support its human customer service agents.

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Customer Order Fulfillment Fulfillment Customer Data 202

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Recommendation

Forrester eCommerce

DECEMBER 18, 2024

Within three years, agentic AI will impact every area of the business for both buyer and seller, transforming human and nonhuman interactions throughout the purchasing journey and post-sale customer experience. At this years B2B Summit North America, youll learn how to gain value from this powerful tech.

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B2B Customer Experience Customer Technology 195

My Wife Quit Her Job

DECEMBER 17, 2024

In this episode, I break down exactly whats going on with Amazon right now and show you real-world examples of how Amazon is causing price inflation on everyday items. What You’ll Learn Amazons Last Income Report The Recent Amazon Prime Membership Changes Amazon’s Ever Increasing Fees Sponsors SellersSummit.com – The Sellers Summit is the ecommerce conference that I’ve run for the past 8 years.

Books 156

Books eCommerce 156

Fabric Blog

DECEMBER 18, 2024

From demand to fulfillment, elevate the customer experience across every touch point, on all channels, to win in the age of unified commerce SAN FRANCISCO Dec. 18, 2024 fabric , the creators of the next-generation order orchestration solution, today announced a reimagined order management system (OMS) enhanced by the transformative power of artificial intelligence (AI), including a new AI agent. fabric AI Order Cloud provides retailers with a centralized system for managing their orders, inven

Management 52

Management Shipping Costs Fulfillment Omnichannel 52

TalkingRetail

DECEMBER 16, 2024

The Federation of Independent Retailers (The Fed) has condemned Reach for using the festive period to try to sneak through cover price rises on its national, daily and weekly newspapers accompanied by a widespread cut in terms.

Retail 52

Retail 52

Mi9

DECEMBER 17, 2024

Ace Retail Holdings Selects Mi9 Retail as its Enterprise Retail Partner Fort Lauderdale, FL December 16, 2024 Through a comprehensive selection process, Ace Retail Holdings (ARH) has selected Mi9 Retail (Mi9) as its Enterprise Retail Partner for Merchandising and Point of Sale. This builds on years of an existing relationship in which Mi9 has been a trusted partner to ARH and its Westlake Ace chain.

Retail 52

Retail eCommerce POS Point of Sale 52

Forrester eCommerce

DECEMBER 17, 2024

Global averages mask a great deal of nuance. Get an overview of our B2B marketing budget benchmark reports and find out how they can help you evaluate your marketing investment.

B2B 354

B2B Marketing Operations Customer 354

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail TouchPoints

DECEMBER 17, 2024

2024 is set to go down in history as the year of the AI assistant. Amid all the ongoing furor around new artificial intelligence applications, when it comes to actual utility for both brands and consumers, the cream that has risen to the top appears to be AI-powered agents. Amazon was one of the first retailers to launch an AI shopping assistant, but others swiftly followed.

Merchant Services 245

Merchant Services Consumer Social Media Retail 245

Salsify

DECEMBER 19, 2024

The numbers are in: Customers will pay more for products from brands they trust. That is, 87% of them, according to Salsifys upcoming 2025 Consumer Research report.

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Consumer Customer eCommerce 133

Fastr

DECEMBER 19, 2024

Good ol Figma an old friend to many ecommerce brands and a key part of their digital content and frontend creation process. Your designers, marketers, merchandisers, copywriters, and other creative team members would likely agree: It's familiar, powerful, organized, collaborative, and it gets the job done. We wouldn't argue that, but we would specify this: Figma gets the design ideation job done.

eCommerce 173

eCommerce Other Marketing 173

Forrester eCommerce

DECEMBER 16, 2024

Theres a school of thought that writes most sustainability efforts off as annoying virtue signaling: Consumers with time and disposable income choose to pay a green premium for products that make them feel good, and companies plant trees and recycle coffee cups to make those customers like them.

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Consumer Customer 352

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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

B2C

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. That means investing in technology that both directly and indirectly supports them as they browse and buy across channels. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout.

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Payment Services Supplies Mobile Live Chat 230

RetailDive

DECEMBER 20, 2024

The move comes as the company lays off over 500 employees at its corporate headquarters.

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Salsify

DECEMBER 17, 2024

Artificial intelligence (AI) shopping assistants are reshaping the ecommerce experience. Heres how brands can deliver value.

eCommerce 124

eCommerce 124

Forrester eCommerce

DECEMBER 20, 2024

This time of year is perfect for reflectionlooking back at the challenges and successes of 2024 while anticipating the opportunities and changes that 2025 will bring.

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Customer 259

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October Prime Day is usually an early sign of how consumer spending trends ahead of the holidays. This one was no exception. Our October Prime Day Report breaks down what’s working: the products flying off the shelves, the categories winning big, big brands, and the search terms defining demand. All brought to you via Similarweb’s Shopper Intelligence platform.

Electronics

Retail TouchPoints

DECEMBER 16, 2024

The retail sector faces significant challenges in achieving sustainability. Industries such as fashion, for example, face significant customer stakeholder pressure as well as complex, decentralized supply chains with the heavy burden of Scope 3 emissions (approximately 96% of the sector’s total). For home and retailing brands, 98% of emissions are within Scope 3.

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Supplies Fashion Management Operations 224

RetailDive

DECEMBER 20, 2024

The big-box retailer’s plans include 70 new stores across Chile, while the sportswear giant’s DTC about-face could be a boon to Foot Locker.

Retail 114

Retail 114

UpSellIt

DECEMBER 20, 2024

Price drop alerts tap directly into the psychology of excitement and reward, creating a dopamine-driven rush that makes shoppers eager to act. Imagine receiving that long-awaited email letting you know the running shoes youve been eyeing are finally at a discounted price. This is the exact moment these alerts are designed to spark. These alerts are more than just a tool for delivering good news.

Shipping Costs 102

Shipping Costs Customer Loyalty Mobile eCommerce 102

Forrester eCommerce

DECEMBER 17, 2024

This research showsthat engaged, healthy, psychologically safe and collaborative security teams experience fewer breaches.

Customer 195

Customer 195

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Marketing

Retail TouchPoints

DECEMBER 18, 2024

As ecommerce continues to grow, various states are introducing or planning to introduce Retail Delivery Fees (RDFs). U.S. ecommerce sales reached an impressive $1.1 trillion in 2023, accounting for 22% of total retail sales , with projections suggesting an increase to $1.9 trillion by 2029. This growth is driven by technological advancements and evolving consumer preferences alongside the emergence of new competitors responding to changing market dynamics.

Retail 250

Retail Clothing eCommerce Social Media 250

RetailDive

DECEMBER 19, 2024

Though U.S. shoppers are slow to trust it, Temu has become the top Chinese e-commerce platform, surpassing competitors like Shein and TikTok Shop, an Omnisend survey found.

eCommerce Platforms 115

eCommerce Platforms eCommerce Gifts 115

RetailWire

DECEMBER 17, 2024

Grubhub allegedly hid fees, added unaffiliated restaurants, and misled drivers about pay.

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Forrester eCommerce

DECEMBER 17, 2024

This blog provides a 2024 year in review of the sales technology market, along with a view on how it will impact 2025.

Technology 195

Technology Blog Marketing Operations 195

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Improvements

Retail TouchPoints

DECEMBER 17, 2024

With claims from Teamsters General President Sean OBrien that Amazon is pushing its workers closer to the picket line by failing to show them the respect they have earned, Teamsters locals at two New York City facilities and one in Skokie, Ill. have authorized strikes against the company just as the holiday season is adding increased pressure on ecommerce fulfillment.

Fulfillment 235

Fulfillment eCommerce Retail Supplies 235

RetailDive

DECEMBER 19, 2024

Thursday’s action at various Teamsters locals comes days after the release of a Senate report critical of working conditions at the e-retailer’s warehouses.

Retail 115

Retail 115

RetailWire

DECEMBER 17, 2024

Blue Stripes, a trailblazer in sustainable chocolate, and celebrity chef Nick DiGiovanni have officially broken the Guinness World Record for the world's largest chocolate bar.

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Forrester eCommerce

DECEMBER 16, 2024

In an era marked by rapid digital transformation, HSBC has boldly stepped into the future of finance with the introduction of its Gold Token in Hong Kong.

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Banking Financial Services 195

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