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Decline in online customer experience will leave UK retailers struggling to compete in 2019, report warns

Retail Technology Review

The UK’s top e-retailers are seriously jeopardising sales by not prioritising on-site customer experience, according to an industry index report.

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It's time to give DIY shoppers better in-store experiences – they deserve it

Retail Technology Review

European home and DIY digital retailer ManoMano posted soaring 2020 sales recently, which is no biggie given that DIY has emerged as an undisputed winner in lockdown. What’s notable is the fact that the uptick has been driven by UK sales, which grew by 240% year on year to £105 million. It’s moot, though, because the UK DIY market has traditionally been driven by in-store sales.

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