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Citizens Challenge 2019: Driving Innovation In Banking

Forrester eCommerce

Hackathons can be an excellent way for financial services firms to round out their innovation portfolios. Innovation events like these can help address changing consumer needs and behaviors, as well as competitors’ responses to them. They can help ensure the firm’s survival by adding net-new value to consumers.

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The Weather’s Heating Up Down Under, And So Is My Upcoming Research!

Forrester eCommerce

A huge vacation in the UK, backed up by RSA Singapore, our Financial Services Forum back in Sydney, and then off again to the north for our S&R Forum in DC have left me no chance to reflect. Between those events, I’ve run strategy […]. It’s been a couple of months since my last blog post!

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Countdown To Forrester’s 10th Annual CXNYC Forum June 19–20

Forrester eCommerce

We picked New York as the location because for years we’d put on a financial services event there, and we knew that our attendees from the banking, brokerage, and insurance industries all had CX on their minds. We didn’t know how well the new event […].

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How to Improve Digital Privacy and Trust Between Consumers and Companies

Retail TouchPoints

While they’re not perfect, many financial services companies provide concise, one-page statements clearly detailing why consumer data is collected, how it is collected, what is collected and how it is used. Oftentimes these policies are downright inaccessible to consumers because they’re far too long and filled with legalese.

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N Brown Group Appoints Natalie Rogers as Chief People Officer

365 Retail

Her experience traverses various sectors including digital, technology, and financial services, where she has demonstrated expertise in organizational culture, employee relations, leadership development, rewards, and organisational design.

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5 Tips to Improve Retail Pay-Per-Click Results

Retail TouchPoints

There are two extensions to use wherever possible: Price extensions show a range of products with prices relevant to the search query; and Promotion extensions highlight current special offers for seasonal events. Wilson has worked with many global and multinational brands since joining Vertical Leap in 2010.

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Rethinking the Retail Environment Through Food-and-Beverage Design Concepts

Retail TouchPoints

Experiences range from cooking demonstrations and pop-up events to product building and catered meet and greets. A creative and effective leader in store design, strategy and project management, Herrick has more than 15 years of experience in retail, hospitality, workplace, financial services and healthcare.