article thumbnail

A Short History Of Financial Services In The Cloud

Forrester eCommerce

I’ve been working with a long list of financial services companies from various subsectors on their cloud strategies. Each wants to know how to best take advantage of cloud while meeting stringent (and shifting) regulatory requirements. It’s been a long road for financial services and cloud.

article thumbnail

Financial Services Firms Need To Learn How To Earn Customers’ Trust

Forrester eCommerce

How successful have financial services firms been in garnering the trust of their customers amidst inflation and market volatility? Not very successful, it seems.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Retailers Must Embrace Financial Services, and Quickly

Retail TouchPoints

And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. The only problem is, for many retailers, the idea of becoming involved in the financial transaction part of the journey is a leap too far.

article thumbnail

TIER: How To Evolve Your Business Model — Apple

Forrester eCommerce

Apple's fintech plays have big implications for its core market and financial services. But it's not the only tech company making moves.

article thumbnail

How To Monetize Open Finance: Monetize Value, Price The Use Case

Forrester eCommerce

This is steadily changing distribution patterns within the industry towards embedded finance – a world of connectivity, financial services meeting the needs of customers in the moment, in cars, in virtual agents, in shopping apps, in online marketplaces. Open finance is driven not by regulators, but by technologies like open APIs.

article thumbnail

How to Improve Digital Privacy and Trust Between Consumers and Companies

Retail TouchPoints

Improving the “contract” means making it clear and transparent as to which data is being collected and how it is being used. While they’re not perfect, many financial services companies provide concise, one-page statements clearly detailing why consumer data is collected, how it is collected, what is collected and how it is used.

article thumbnail

How To Ride The Technology Wave (And Not Get Swept Away)

Forrester eCommerce

there’s enough emerging technology in financial services to fill a whole alphabet book. AI, blockchain, chatbot, digital identity, etc. And it’s difficult not to get swept off your feet by visions of bionic men, self-executing smart contracts, and virtual assistants that anticipate our every need.