Retail TouchPoints

MAY 18, 2023

Lee Wilson has been leading digital services since the early 2000s and is currently the Service Operations Director at Vertical Leap. His career includes managing online marketing for an international financial services company for over seven years and running his own digital agency.

Improvements 244

Improvements PPC Retail Financial Services 244

Forrester eCommerce

OCTOBER 26, 2022

Are you responsible for building, improving, or evolving your company’s digital business strategy? If you answered yes (or even “mostly yes”), then the Develop The Digital Strategy priority within the Forrester Decisions for Digital Business & Strategy service is for you!

Financial Services 195

Financial Services Travel Improvements Retail 195

Forrester eCommerce

FEBRUARY 11, 2022

In 2022, banks are refocusing their efforts on innovation, sustainability, and IT improvements.

Banking 364

Banking Improvements Financial Services Customer 364

Forrester eCommerce

NOVEMBER 18, 2020

Yet most of the world’s largest financial services businesses cannot clearly answer the questions: “How much is CX improvement worth in annual profit?” Our research shows that customer experience (CX) leaders grow revenue faster than CX laggards, cut costs, reduce risk, and can charge more for their products.

Customer Experience 214

Customer Experience Financial Services Banking Customer 214

Forrester eCommerce

OCTOBER 5, 2020

This year’s Singapore Customer Experience Index (CX Index™) study reveals several important findings which can be summarized as follows: Customer Experience Quality In Financial Services In Singapore Has Improved The overall quality of CX in Singapore […].

Customer Experience 271

Customer Experience Financial Services Customer Banking 271

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. Additionally, businesses can solicit private feedback through the app to better improve operations and customer service.

Books 213

Books Merchant Services Payment Services Customer 213

Digital Doughnut

DECEMBER 21, 2022

Bank and FutureBrand explore how financial services and fintechs can improve their brand perception. A special episode of the c-suite podcast focusing on fintech and finance, produced in partnership with FutureBrand. Guests from HSBC, Curve, U.S

Financial Services 135

Financial Services Banking Improvements Customer Experience 135

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. Long gone are the days where retailers can only say, “Cash or card?”;

Payment Services 271

Payment Services Consumer Small Business Retail Banking 271

Retail TouchPoints

MARCH 27, 2023

At a time when the threat of a global recession caused investment levels to plummet by 30% in 2022 to $92 billion, there is renewed urgency to slash costs, improve customer onboarding and retention and upsell to strengthen revenues. In this way, embedded payments can create a positive shift in mindsets.

Payments 257

Payments Payment Services Financial Services Consumer 257

Retail TouchPoints

NOVEMBER 10, 2021

In response to the urgency of climate change and the sentiments of their customers, more companies than ever see sustainability as a viable path to improved business operations and growth. Seven in 10 retail and CPG executives surveyed believe their sustainable development goals (SDG) can now improve operational effectiveness and agility.

Retail 281

Retail Financial Services Fashion Clothing 281

Retail TouchPoints

DECEMBER 30, 2022

Better standards and improving technology are efficient weapons to thwart criminals in their endeavors. Elliott has led aviation and financial services InfoSec and data protection functions and has recently embraced the role of Security Advisor at Jscrambler.

Merchant Services 302

Merchant Services Payment Services Payments Consumer 302

Retail TouchPoints

SEPTEMBER 6, 2022

This new way of shopping is a powerful retail trend toward simplifying, speeding and improving the online shopping experience. Maran Nalluswami is SVP and leads the Diversified & Value platform at Synchrony , one of the nation’s premier consumer financial services companies. Give young shoppers options to pay for goods.

Merchant Services 258

Merchant Services Payment Services Financial Services Omnichannel 258

Retail TouchPoints

JULY 20, 2022

With consumers feeling increasingly worried about missing and damaged packages, SMB retailers that adopt personalization methods — from real-time package tracking and multiple delivery options to an omnichannel ecommerce approach — can improve both their bottom line and provide peace of mind for consumers.

Shipping Costs 312

Shipping Costs Shipping Merchant Services Payment Services 312

Retail TouchPoints

FEBRUARY 13, 2023

According to the PYMTS report, 71% of financial institutions plan to improve their use of these solutions within the next six to 12 months. ML models constantly need to be updated with fresh data and to improve their accuracy. Using AI and ML technologies are the best tools to attack fraud, with adoption rising.

Merchant Services 261

Merchant Services Payment Services Technology eCommerce 261

Retail TouchPoints

FEBRUARY 16, 2023

In addition to improving overall customer satisfaction with a convenient and secure contactless checkout, facial recognition makes it easier for retailers to manage workforce productivity. Stores can be managed with a smaller ratio of staff to customers without sacrificing customer service.

Payment Services 233

Payment Services Banking Customer Experience Technology 233

Retail TouchPoints

AUGUST 15, 2022

Organizations that can successfully assess identity trust in online interactions will improve the customer experience, enhance their brand reputation, build customer loyalty and extend customer lifetime value. More good customers, an enhanced customer experience and improved ROI and productivity. Digital Trust and Safety. The result?

Merchant Services 241

Merchant Services Payment Services Payments Financial Services 241

Retail TouchPoints

APRIL 10, 2023

The right cloud POP provides the technology needed to allow a retailer to test varying payment methods and route them to various endpoints based on transaction value and the regional location of a customer — improving the checkout experience at the back end.

Payment Services 241

Payment Services Merchant Services Payments eCommerce 241

Retail TouchPoints

NOVEMBER 18, 2021

Digital apparel retailers are adopting fit technology to help shoppers find the right items, improve satisfaction and reduce returns, but data collected from these programs can be further analyzed to get a better understanding of who your customer base is and what they really want from your products.

Consumer 253

Consumer Merchant Services Social Media Technology 253

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Improving Customer Experience.

Payment Services 52

Payment Services Financial Services Retail Banking 52

Kissmetrics

FEBRUARY 22, 2021

In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. For example, a customer who is satisfied with your email marketing services might also sign on for your SEO services. 7 Steps for a Better Onboarding Client System That Improves Customer Retainment.

Customer Retention 279

Customer Retention Document Improvements Information 279

Retail TouchPoints

MAY 22, 2023

Implementing data-based marketing strategies can drive improved brand sentiment, loyalty, and engagement. His team works across key verticals such as travel, retail, financial services, entertainment, media and more.

Presentation 284

Presentation Consumer Financial Services Payment Services 284

Retail TouchPoints

MAY 6, 2021

The specter of last-mile delivery is one of the biggest reasons retailers are accelerating their efforts to refine their supply chains using artificial intelligence and machine learning to help retailers route deliveries efficiently, improve forecast accuracy and customer service and reduce costly returns.

Fulfillment 339

Fulfillment Department Stores Supplies Financial Services 339

365 Retail

NOVEMBER 8, 2022

The success of embedded finance will be predominantly down to distribution, trust, and improved user experience. Alongside this, data shows the term “Banking as a service” has seen 176% global increase, too. . The emergence of API led banking services means that distribution is no longer an issue.

Payment Services 75

Payment Services Payments Cryptocurrencies Banking 75

RTP blog

MAY 14, 2018

based leader in the proprietary coffee machines and coffee pods segment is revolutionizing how CPG companies are using data for pricing products and improving relations with retail partners. These insights provide accurate guidance in pricing services and products. It is a win-win situation for the manufacturer and its retail partners.

Food and Beverages 150

Food and Beverages Financial Services Presentation Banking 150

Retail TouchPoints

JULY 13, 2023

Any business that handles customer funds, including fintechs and non-financial companies, is now required to play its part and make compliance a core driver of operational fitness. The Ever-Present Challenges of Compliance We’re all living in a very different world from the days when financial services were only offered by large banks.

Merchant Services 227

Merchant Services Payment Services Payments Banking 227

365 Retail

NOVEMBER 11, 2022

However, with the large scale arrival of FinTech, companies and their bosses can obtain loans and other financial services within minutes. For businesses and other corporate purposes, benefits include: Improved access to resources. Improved retention rate. What are the benefits of using FinTech? Final thoughts.

Payment Services 52

Payment Services B2C Banking Cryptocurrencies 52

Forrester eCommerce

FEBRUARY 6, 2019

Take Practical Steps To Apply CX Disciplines To Digital Initiatives Odds are your firm is regularly seeking ways to improve customer experience (CX). You’re also likely embracing digital technologies to enable a more customer-driven, agile operating model. The question is, are these initiatives aligned?

Customer Experience 360

Customer Experience Operations Technology Improvements 360

365 Retail

SEPTEMBER 6, 2022

For other industries, technology has offered a way to improve business processes while reducing costs and becoming more efficient in the process. Similar to the way credit cards work, users can sign up for the service and use them to spread the cost of a purchase over a longer period of time.

Retail 105

Retail Financial Services Social Media Technology 105

Forrester eCommerce

MARCH 11, 2019

Mobile technologies, artificial intelligence, and predictive analytics at firms such as Amazon, Netflix, and Pandora anticipate customer needs and improve customers’ daily lives.

Mobile 358

Mobile Management Technology Improvements 358

Kissmetrics

NOVEMBER 30, 2020

iPaaS makes this possible through: Automatic data syncing across systems On-the-go access to data Centralized communications between departments Streamlined campaigns Improved access to real-time data for critical decision making. One of the best ways to avoid costly data breaches is by improving your cybersecurity. Conclusion.

Marketing 253

Marketing Improvements Financial Services Customer 253

Kissmetrics

SEPTEMBER 14, 2020

The best CRM software helps streamline, simplify, and improve your business processes to create better experiences for the one thing your business revolves around — your customers. Before you decide, it’s essential to consider what systems you want to streamline and improve. Doing so makes their experience better.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Ecommerce Platforms

MARCH 14, 2023

Options include: EverPro : For field services, repair, remodelling, security, home improvement, alarms, landscaping, and disaster mitigation and management EverHealth : Health services solutions for behavioral health, medical specialists, and general practitioners in a range of environments.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Retail TouchPoints

NOVEMBER 11, 2020

Brick-and-mortar stores quickly set up online shops, and organizations offered new services such as online checkout, payout or purchasing options. The result was substantial: all North American online retail orders increased by 126% by May 3, 2020. She attended Bentley University and holds the CISSP certification.

Merchant Services 165

Merchant Services Retail POS Presentation 165

365 Retail

JULY 11, 2022

This amazing technology will offer financial services such as payments without using any middle party, like a bank. 3: Improved Data Quality. 4: Improved Security . Blockchain lets untrusted parties agree on the state of a specific database and also not have to rely on any middleman for any type of transaction. .

Banking 59

Banking Payment Services Financial Services Technology 59

Kissmetrics

APRIL 9, 2021

The industry insights section provides you with data on certain industries, such as healthcare and financial services. Improved Retargeting. Their goal was to improve company culture by developing the best hiring and workforce management process. Knowing what trends and insights matter to you is most important.

Social Media 267

Social Media Banking eCommerce Books 267

RTP blog

AUGUST 24, 2018

By offering these sorts of travel benefits on top of core financial services, Amex is able to generate ancillary revenue and loyalty, attract new customers and ultimately convert brand affinity into brand equity. It may seem small or silly, but that attention really matters to them — and those small moments create lasting loyalty.

Travel 150

Travel Retail Leisure Subscription 150

365 Retail

MAY 18, 2022

This suggests financial services providers may be missing the mark when it comes to delivering frictionless, yet secure payment options. At the same time, tolerance for poor user experience is low, as nearly nine in ten (88%) claim they would abandon a purchase if faced with friction when paying. This is where open banking comes in. .

Merchant Services 52

Merchant Services Payments Payment Services Banking 52