Forrester eCommerce

APRIL 5, 2022

We are happy to announce the publication of a series of Data Snapshots on APAC consumers’ attitude and behavior in Financial Services industry. A Data Snapshot is a short data-focused report used to feature some of Forrester’s quantitative research — a specific data point, operational metric, or survey question.

Financial Services 195

Financial Services Consumer Operations Customer 195

Forrester eCommerce

APRIL 13, 2021

Today, SAP announced a strategic shift: Its financial services entity will become a separate firm. German investment company Dediq and SAP will form a separate financial services firm, which will be jointly owned by the two companies.

Financial Services 163

Financial Services Operations Banking Technology 163

Forrester eCommerce

MARCH 22, 2022

We’ve been diving deep into a number of topics that financial services executives and their teams care about (or should care about). A crop of fintech startups and large financial providers are investing in embedded finance — in which financial products and […].

Financial Services 195

Financial Services Banking Customer Experience Management 195

Forrester eCommerce

OCTOBER 2, 2023

Photo by Abhinav Sunil Forrester’s state of IT sustainability 2023 survey and report highlighted the growing importance decarbonizing IT and the reducing the environmental impact of IT in various industries. The demand […]

Financial Services 403

Financial Services Information Technology Operations 403

RTP blog

JANUARY 14, 2019

By Carter Hunt, Western Union Technological advancements in the financial services industry are evolving through complex tools like AI-powered analytics and voice-activated capabilities, offering added levels of insight and convenience. Customers also are becoming more comfortable with digital financial services.

Financial Services 150

Financial Services Technology Online Retail Retail 150

Forrester eCommerce

JULY 10, 2023

We analyzed the 2022 data to assess data breaches across seven primary industries: manufacturing; retail and wholesale; business services and construction; utilities and telecommunications; financial services and insurance; public sector and healthcare; and […]

Telecommunications 369

Telecommunications Financial Services Retail Management 369

Retail TouchPoints

NOVEMBER 10, 2021

This has significant implications for the retail and consumer packaged goods (CPG) industry across the product value chain. Additionally, the indirect emissions generated by a value chain, also known as Scope 3 emissions, can be particularly difficult for the fashion industry to accurately measure.

Retail 305

Retail Financial Services Fashion Clothing 305

Forrester eCommerce

MARCH 10, 2021

This is steadily changing distribution patterns within the industry towards embedded finance – a world of connectivity, financial services meeting the needs of customers in the moment, in cars, in virtual agents, in shopping apps, in online marketplaces. If you are asking […].

Financial Services 364

Financial Services Technology Customer Banking 364

Forrester eCommerce

JANUARY 22, 2024

It’s that time of year again, when many clients are in phase 0 or what Forrester calls a pre-RFP assessment period of strategically planning of what to do with their legacy enterprise HCM and Finance applications or contemplating massive HR and Finance operations transformation, we highly encourage all LE and ME organizations to read our […] (..)

Operations 275

Operations Financial Services Banking Information 275

Forrester eCommerce

OCTOBER 26, 2022

If you answered yes (or even “mostly yes”), then the Develop The Digital Strategy priority within the Forrester Decisions for Digital Business & Strategy service is for you! This service helps digital leaders across industries — including financial services, travel, retail, healthcare, […].

Financial Services 195

Financial Services Travel Improvements Retail 195

Forrester eCommerce

JULY 11, 2023

The pricing affects Sales, Service, and Marketing Clouds as well as Industries (e.g., Financial Services Cloud) and Tableau. Salesforce announced today that it will be increasing pricing an average of 9% starting in August. Much of their current (pre-increase) pricing can be found on their Web site (e.g.,

Financial Services 195

Financial Services Marketing Information Technology 195

Forrester eCommerce

APRIL 10, 2023

Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […] Last week, we published our latest in a series of “State Of” reports for specific verticals.

Financial Services 195

Financial Services Retail Payment Services Customer Experience 195

Forrester eCommerce

OCTOBER 26, 2022

In fact, Forrester believes we’re in the early stages of The Green Market Revolution – a historic business opportunity, on par with the first and second industrial revolutions. In response, leading financial services firms across banking, investment and insurance have launched an array […].

Financial Services 39

Financial Services Banking Consumer Marketing 39

Forrester eCommerce

MARCH 26, 2019

The industry seems to be quick to dismiss the partnership, especially the rewards program – but we think they’re missing the bigger picture. Apple and Goldman Sachs are partnering to deliver a new credit card. There’s an awful lot more at stake here than credit card rewards.

Banking 391

Banking Financial Services Mobile Information 391

Forrester eCommerce

JULY 13, 2021

With further rollouts in 2021/2022, we expect to see this digital currency significantly impact a variety of B2C and B2B industries across financial services, retail, transportation, and entertainment. In fact, the digital yuan […].

Digital Currency 265

Digital Currency Banking Financial Services B2C 265

Forrester eCommerce

AUGUST 11, 2021

Open finance will change little in the next couple of years — but will transform financial services over the coming decade.

Banking 370

Banking Financial Services Customer Payment Services 370

Forrester eCommerce

NOVEMBER 10, 2022

Learn how financial services firms in the Asia Pacific region will brace for tougher geopolitical and economic conditions ahead.

Financial Services 39

Financial Services Customer 39

Retail TouchPoints

JANUARY 12, 2021

President and CEO John Furner and Ribbit Capital Managing Partner Meyer Malka, with plans to add independent industry experts and build a management team of experienced fintech leaders. And they’ve made it clear they want more from us in the financial services arena. Walmart will be the new company’s majority owner.

Financial Services 278

Financial Services Payment Services Management Customer 278

Retail TouchPoints

DECEMBER 22, 2021

The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants. In addition to McDonald’s, a number of merchants and financial services brands already use both Dynamic Yield and existing Mastercard services.

Merchant Services 276

Merchant Services Payment Services Financial Services Travel 276

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Improving Customer Experience.

Payment Services 52

Payment Services Financial Services Retail Banking 52

Forrester eCommerce

OCTOBER 25, 2019

Around the world, the financial services industry has historically underserved or even excluded millions of consumers, and SMBs (small and medium businesses) that have long been considered unprofitable customer segments. But you know how […].

Financial Services 186

Financial Services Banking Consumer Customer 186

Retail TouchPoints

JANUARY 3, 2023

Over the past four years, Jeff has led the Alibaba Cloud Intelligence team to deliver outstanding results in technological innovation and industry influence,” said Daniel in an internal email to staff. “As He also will continue to serve as the CTO of Alibaba’s Local Services division. shopping festival in senior technical capacities.

Financial Services 277

Financial Services Technology Management 277

Retail TouchPoints

DECEMBER 30, 2022

The war between criminal gangs and the payment industry has been raging for some time. The payment industry responded to this type of attack by creating the Payment Card Industry (PCI) Data Security Standard (DSS). This back-and-forth between criminal gangs and the payment industry continues to this day.

Merchant Services 330

Merchant Services Payment Services Payments Consumer 330

365 Retail

JULY 11, 2022

Blockchain is the current favourite of several industries. Especially the finance industry especially is utilising it really well. . You might become over-excited when you get to know that Blockchain technology is evolving the financial space. Blockchain Is Changing The Banking Industry. We will talk about that. .

Banking 58

Banking Payment Services Financial Services Technology 58

Retail TouchPoints

FEBRUARY 26, 2024

While they’re not perfect, many financial services companies provide concise, one-page statements clearly detailing why consumer data is collected, how it is collected, what is collected and how it is used. Oftentimes these policies are downright inaccessible to consumers because they’re far too long and filled with legalese.

Improvements 317

Improvements Payment Services Consumer Banking 317

Forrester eCommerce

MAY 18, 2018

We picked New York as the location because for years we’d put on a financial services event there, and we knew that our attendees from the banking, brokerage, and insurance industries all had CX on their minds. Back in 2009, Forrester launched its first customer experience forum.

Financial Services 170

Financial Services Banking Customer Experience Events 170

Retail TouchPoints

MARCH 27, 2023

The fintech industry has long pursued a fight against friction in payment processes because ultimately we are all consumers. Traditional financial services like current savings or loan accounts that have struggled with being perceived as complicated can be reimagined as compelling customer experiences that ease and improve their daily lives.

Payments 264

Payments Payment Services Financial Services Consumer 264

ROI Revolution

JANUARY 29, 2021

Almost one year into the COVID-19 pandemic, the ecommerce landscape is continuing to transform in ways that even the most seasoned marketing executive couldn’t have predicted – and the consumer-packaged goods (CPG) and online grocery industries are no exception. After increasing 5.2% billion in 2021. of all CPG digital ad spend.

Food and Beverages 78

Food and Beverages Financial Services Mobile Consumer 78

Forrester eCommerce

AUGUST 5, 2022

Looking at the growth strategies and marketing priorities of B2B organisations for 2022, differences in their marketing strategies are clearly displayed, especially when comparing regions or industries. Putting a […].

Financial Services 39

Financial Services B2B Customer Marketing 39

Forrester eCommerce

OCTOBER 24, 2018

In the spirit of Halloween, I’m going to write about the bogeyman of almost every industry out there: GAFA. In the last few years, I have answered many versions of the same question: what will Google (insert Apple/Facebook/Amazon) do to us (insert financial services/healthcare/retail/media)? All four firms are […].

Financial Services 196

Financial Services Retail Customer Experience Customer 196

Retail TouchPoints

FEBRUARY 16, 2023

Retail and hospitality industries were hit particularly hard. The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The industry experimented with new approaches to how we do business in order to streamline the customer experience. For more information, go to: [link].

Payment Services 275

Payment Services Banking Customer Experience Technology 275

Forrester eCommerce

APRIL 4, 2024

Over the years, my Forrester colleagues and I have observed that the maturity of enterprise architecture (EA) varies greatly among and within companies, industries, and geographies. Some EA practices are more IT-oriented, while others are more business-driven, but EA must always be outcome-driven and demonstrate its value.

Other 228

Other Financial Services Information Technology 228

Retail TouchPoints

JULY 6, 2023

However, due to varying pace levels adopting sustainable initiatives, there is a significant maturity curve throughout the retail industry. Tausif Khiani leads Capgemini ’s Hospitality Industry Portfolio.

Customer Loyalty 272

Customer Loyalty Customer Retail Financial Services 272

GetElastic

JUNE 5, 2019

Before investing in any of the available payment processing solutions that promise to make it easy for customers to make online payments, it’s crucial to be familiar with the Payment Card Industry Data Security Standard (PCI DSS) compliance. What is the PCI DSS? When imposed on small business, these hefty fines can put an end to operations.

Merchant Services 143

Merchant Services Payment Services eCommerce POS 143

Retail TouchPoints

NOVEMBER 16, 2022

The retail industry has experienced a great deal of change over the last 2½ years with the accelerated growth of online sales, the introduction of new safety protocols, the expansion of experiential retail concepts and the integration of new technologies.

Food and Beverages 290

Food and Beverages Small Business Retail Retail Arts 290

Retail TouchPoints

FEBRUARY 13, 2023

Up to this point, there aren’t any red flags in a traditional financial services fraud detection solution because User 1 is a brand-new user, with a new phone number and email, and none of these have been associated with any fraudulent transactions in the past.

Merchant Services 289

Merchant Services Payment Services Technology eCommerce 289

Retail TouchPoints

JANUARY 9, 2023

The power shift comes after a series of setbacks for the financial services firm, part of the Chinese government’s crackdown on the tech industry — of which Ma has been a central focus. In November 2020, Chinese regulators pulled the plug on Ant Group’s planned IPO and ordered the company to restructure its business.

Payment Services 182

Payment Services Financial Services Banking Technology 182