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5G In Financial Services

Forrester eCommerce

5G will become a general-purpose technology for financial services firms.

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Financial Service Firms Need To Stop Thinking Like Retailers On Personalization

Forrester eCommerce

Many financial services firms say that they are already delivering on personalization and view improving their personalization capabilities and technology further as a top priority. And most are thinking like retailers when it comes to personalization — […].

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Exploring Retail Revolution: The Correlation Between Technological Advancements In Financial Services And Online Retail Success

RTP blog

By Carter Hunt, Western Union Technological advancements in the financial services industry are evolving through complex tools like AI-powered analytics and voice-activated capabilities, offering added levels of insight and convenience. Customers also are becoming more comfortable with digital financial services.

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Forrester Reviews And Scores US Mobile Banking Apps: What We Learned

Forrester eCommerce

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences on more than a dozen banking brands’ apps across the US and Canada. In the US, we looked at […].

Banking 353
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Three Best Practices From The Forrester Digital Experience Review™: US And Canada Mobile Investing Apps

Forrester eCommerce

To assess the digital experience, we reviewed the functionality and user experience of 12 North American mobile investing apps that target self-directed investors, and we provide an Excel-based tool that allows digital business leaders to evaluate their customers’ digital journeys.

Mobile 195
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Walgreens Debuts Wellness-Focused Credit Card, Giant Eagle Expands In-Store Digital Payment Options

Retail TouchPoints

The retailer is using Synchrony ’s dApply technology to streamline the application process and the Quickscreen pre-approval engine for a real-time credit check that can enable opening an account in seconds. Shoppers can apply for either Walgreens card in real time at checkout. Shoppers also can donate rewards to national and local charities.

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Target, Columbia Sportswear Join VP Harris’ Effort to Address Root Causes of Central American Migration

Retail TouchPoints

The Call to Action includes six focus areas intended to support the long-term development of the region, including: Promoting a reform agenda; Digital and financial inclusion; Food security and climate-smart agriculture; Climate adaptation and clean energy; Education and workforce development; and Public health access.