Forrester eCommerce

APRIL 21, 2020

Companies must take advantage of this opportunity to think creatively about how they operate. Three key themes emerged as firms: Reduced sources of stress: Financial service firms, including Bank […]. Forrester looked at how more than 20 companies changed their policies and procedures in response to COVID-19.

Financial Services 276

Financial Services Banking Customer Operations 276

Forrester eCommerce

APRIL 10, 2023

Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […] Last week, we published our latest in a series of “State Of” reports for specific verticals.

Financial Services 195

Financial Services Retail Payment Services Customer Experience 195

Retail TouchPoints

JANUARY 24, 2023

The digital wallet will be managed by Early Warning Services (EWS) , the company that operates Zelle, but will operate separately from Zelle. The other four owners in the EWS/Zelle venture include Capital One Financial , PNC Financial Services Group , U.S. Bancorp and Truist Financial.

PayPal 286

PayPal Banking Merchant Services Payment Services 286

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. Additionally, businesses can solicit private feedback through the app to better improve operations and customer service.

Books 219

Books Merchant Services Payment Services Customer 219

Forrester eCommerce

MARCH 29, 2018

there’s enough emerging technology in financial services to fill a whole alphabet book. AI, blockchain, chatbot, digital identity, etc. And it’s difficult not to get swept off your feet by visions of bionic men, self-executing smart contracts, and virtual assistants that anticipate our every need.

Technology 348

Technology Financial Services Books Banking 348

Retail TouchPoints

MARCH 27, 2023

Put simply, it’s a way for financial and non-financial businesses alike to integrate payments services like credit or prepaid cards, lending, savings and other financial products into their core services. In this way, embedded payments can create a positive shift in mindsets.

Payments 260

Payments Payment Services Financial Services Consumer 260

Forrester eCommerce

JULY 25, 2018

Over the past few years, companies in all markets have embraced digital transformation, whether it is financial services finding new mechanisms to engage with customers or manufacturers adding sensors and other data collection components into their operational processes.

Financial Services 186

Financial Services Operations Other Customer 186

365 Retail

JANUARY 25, 2024

Her experience traverses various sectors including digital, technology, and financial services, where she has demonstrated expertise in organizational culture, employee relations, leadership development, rewards, and organisational design. Rogers has also held significant strategic positions at Canada Life and LV= insurers.

Financial Services 111

Financial Services Events Operations Technology 111

Retail TouchPoints

FEBRUARY 26, 2024

While they’re not perfect, many financial services companies provide concise, one-page statements clearly detailing why consumer data is collected, how it is collected, what is collected and how it is used. Oftentimes these policies are downright inaccessible to consumers because they’re far too long and filled with legalese.

Improvements 310

Improvements Payment Services Consumer Banking 310

Retail TouchPoints

NOVEMBER 10, 2021

In response to the urgency of climate change and the sentiments of their customers, more companies than ever see sustainability as a viable path to improved business operations and growth. Seven in 10 retail and CPG executives surveyed believe their sustainable development goals (SDG) can now improve operational effectiveness and agility.

Retail 286

Retail Financial Services Fashion Clothing 286

Retail TouchPoints

JANUARY 9, 2023

The adjustment will not affect the day-to-day operations of Ant Group. The power shift comes after a series of setbacks for the financial services firm, part of the Chinese government’s crackdown on the tech industry — of which Ma has been a central focus.

Payment Services 182

Payment Services Financial Services Banking Technology 182

Forrester eCommerce

JANUARY 22, 2024

It’s that time of year again, when many clients are in phase 0 or what Forrester calls a pre-RFP assessment period of strategically planning of what to do with their legacy enterprise HCM and Finance applications or contemplating massive HR and Finance operations transformation, we highly encourage all LE and ME organizations to read our […] (..)

Operations 285

Operations Financial Services Banking Information 285

Retail TouchPoints

OCTOBER 25, 2021

It’s one of three C-level appointments, all effective immediately, for the retailer’s digital and membership operations. Most recently, Vegas was SVP, Ecommerce Merchandising at H-E-B, where she was responsible for the grocer’s ecommerce business as well as its in-store financial services and payments division and retail media initiative.

Payment Services 147

Payment Services Financial Services eCommerce Operations 147

Forrester eCommerce

SEPTEMBER 28, 2023

In these unrelenting times, SMB owners and operators are hungry for capital, useful financial […]

Banking 440

Banking Supplies Blog Operations 440

Forrester eCommerce

JANUARY 10, 2024

Organizations that are advanced in their digital measurement practices track their performance through: digitally-sourced revenues, digitally-impacted costs, digitally-enhanced operations, and digitally-satisfied customers. Digital leaders from financial institutions (FIs) including banking, insurance, and wealth management can […]

Banking 264

Banking Operations Management Customer 264

Retail TouchPoints

MAY 18, 2023

Lee Wilson has been leading digital services since the early 2000s and is currently the Service Operations Director at Vertical Leap. His career includes managing online marketing for an international financial services company for over seven years and running his own digital agency.

Improvements 250

Improvements PPC Retail Financial Services 250

Retail TouchPoints

MARCH 17, 2021

With a mission to “grow the GDP of the internet,” Stripe plans to use the new funding to invest in its European operations, continue to build out its Global Payments and Treasury Network and expand services in a host of markets including Brazil, India, Indonesia, Thailand and the UAE.

Payment Services 163

Payment Services Payments POS Financial Services 163

Retail TouchPoints

MAY 6, 2021

there’s Neiman Marcus, JCPenney, Lord & Taylor and 30 other big names that have filed for bankruptcy or ceased operations. In the U.S., The numbers get no better for shoppers in other big retail destinations around the world. Some 300 of Tesco’s 7,200 stores fulfill orders in a similar fashion. AI Helps Reinvent Retail.

Fulfillment 341

Fulfillment Department Stores Supplies Financial Services 341

Retail TouchPoints

JULY 13, 2023

Any business that handles customer funds, including fintechs and non-financial companies, is now required to play its part and make compliance a core driver of operational fitness. The Ever-Present Challenges of Compliance We’re all living in a very different world from the days when financial services were only offered by large banks.

Merchant Services 232

Merchant Services Payment Services Payments Banking 232

365 Retail

FEBRUARY 20, 2024

Retail Insight , the leading provider of store operations execution software, has announced the appointment of Software as a Service (SaaS) industry veteran, Andy Brockway, as its new Chief Technology Officer (CTO).

Retail 64

Retail Financial Services Technology Events 64

Retail TouchPoints

JULY 6, 2023

Slowly, retailers are beginning to incorporate environmentally friendly initiatives into their strategies and operational practices, and most importantly their loyalty programs, to ensure they are promoting sustainability across the board. However, these changes aren’t occurring overnight.

Customer Loyalty 231

Customer Loyalty Customer Retail Financial Services 231

Retail TouchPoints

FEBRUARY 13, 2023

Up to this point, there aren’t any red flags in a traditional financial services fraud detection solution because User 1 is a brand-new user, with a new phone number and email, and none of these have been associated with any fraudulent transactions in the past.

Merchant Services 266

Merchant Services Payment Services Technology eCommerce 266

Retail TouchPoints

FEBRUARY 16, 2023

Stores can be managed with a smaller ratio of staff to customers without sacrificing customer service. Operationally, employees are able to quickly log in and out of POS terminals to assist customers with their purchases yet keep access to critical financial systems secured.

Payment Services 239

Payment Services Banking Customer Experience Technology 239

Ecommerce Platforms

SEPTEMBER 30, 2022

This is where using the right mobile banking solution or financial platform becomes vital.So, today, we're looking at Juni , a FinTech solution that prides itself on providing financial services specifically for ecommerce merchants. Juni offers plenty of handy features that online merchants might need from a financial platform.

Merchant Services 197

Merchant Services Payment Services Shipping Costs Banking 197

365 Retail

NOVEMBER 2, 2023

Transitioning from the Temporary Permissions Regime, a post-Brexit measure for EU-based financial entities, Mollie UK’s newly minted licence affirms its operational proficiency as a dual-licensed financial services group with a multi-market presence.

Merchant Services 59

Merchant Services Payment Services Financial Services eCommerce Platforms 59

Kissmetrics

SEPTEMBER 14, 2020

The most common type is operational. And thankfully, companies are integrating more features from the other types of software into operational CRM systems. Operational. Operational CRMs help businesses of all sizes handle business processes and enhance the lead generation systems they have in place. Collaborative.

Small Business Retail 310

Small Business Retail Document Operations Management 310

RetailWire

SEPTEMBER 16, 2021

The value that most retailers see in buy now, pay later is customer acquisition,” said David Sykes of Klarna, one of the financial services companies operating in the space. Amazon.com, Walmart and a growing list of retailers are offering shoppers the option of paying for their purchases in installments.

Financial Services 40

Financial Services Retail Operations Customer 40

Ecommerce Platforms

JUNE 13, 2023

Pass Revolut’s onboarding checks (this might include application reviews and inspections to ensure your business doesn’t operate within one of Revolut’s forbidden sectors – e.g., dating services, fortune tellers, medical devices, real estate, and more – the complete list can be found, here.). As such, if (heaven forbid!)

Merchant Services 104

Merchant Services Payment Services Banking Financial Services 104

Forrester eCommerce

FEBRUARY 6, 2019

You’re also likely embracing digital technologies to enable a more customer-driven, agile operating model. Take Practical Steps To Apply CX Disciplines To Digital Initiatives Odds are your firm is regularly seeking ways to improve customer experience (CX). The question is, are these initiatives aligned?

Customer Experience 360

Customer Experience Operations Technology Improvements 360

RTP blog

FEBRUARY 9, 2018

His 15 years of enterprise software experience spans the marketing, SaaS, and financial services industries. As CEO, Beckerman oversees Unified’s product, technology, operations and organizational strategy.

Social Media 150

Social Media Customer Financial Services Mobile 150

365 Retail

JANUARY 12, 2024

Flashback to 1994: databases and ERP systems, first commercial websites, mobile phones with colour displays, CD-ROMs, Java as a programming language or the new Windows 95 operating system with a GUI were all highly topical technologies that also kept the companies at EuroCIS busy. In Germany this company operates under the Telecash brand.

Payment Services 64

Payment Services Mobile Payments POS Banking 64

Retail TouchPoints

NOVEMBER 11, 2020

When the pandemic began to take shape last spring, many organizations were forced to hastily restructure their retail operations. Brick-and-mortar stores quickly set up online shops, and organizations offered new services such as online checkout, payout or purchasing options.

Merchant Services 166

Merchant Services Retail POS Presentation 166

RTP blog

MAY 14, 2018

The ability of large CPG companies to act with the down-to-earth sensibilities of a corner store is possible when data and analytics are moved to the center of operations. This includes Food, Beverage, Retail Apparel & Footwear, Home and Personal Care, Agriculture, and Tobacco industries across all service lines in Wipro.

Food and Beverages 150

Food and Beverages Financial Services Presentation Banking 150

365 Retail

APRIL 20, 2021

The legislation forms part of the Financial Services Bill and once successfully passed through the House of Commons means that, over time, potentially thousands of shops could begin to offer the service. The trial is operating across 1 2 shops in four communities across the UK.

Payment Services 75

Payment Services Multi-channel Financial Services Retail 75

365 Retail

APRIL 28, 2021

The hubs will offer access to basic banking and cash withdrawals and deposits through a counter operated by the Post Office. They will also provide access to face-to-face banking services, provided by those banks which have the most customers in each area.

Banking 111

Banking Payment Services Small Business Retail Financial Services 111

ESW

MAY 25, 2020

Thomas Smale , Founder of financial services company FE International, writes that eCommerce software is “foundational to the entire operation.” Supporting Business Infrastructure Your eCommerce operation is more than just an online store. Find out more.

eCommerce 148

eCommerce Small Business Retail eCommerce Platforms Operations 148

Ecommerce Platforms

MARCH 14, 2023

Other service industries are available through conversations with EverCommerce. For instance, if you reach out to the team, you can also get help building an app-focused solution for automotive repair, pet care, non-profit, education, financial services, and professional guidance.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104