Forrester eCommerce

JUNE 10, 2019

On June 6, JPMorgan Chase announced it would be closing its digital-only bank Finn, a little under a year after it was launched. Digital banking is a tough business, and we’ve seen far more examples of failures than successes over the past two decades. The closure of Finn does bring up some important lessons for […].

Banking 341

Banking Other Financial Services Customer Experience 341

Retail TouchPoints

DECEMBER 11, 2023

of the venture and its other businesses, which include payment and financial services as well the Gojek ride-hailing and food delivery app, will continue to cooperate with Tokopedia as strategic partners. TikTok paid $840 million for 75.01% of PT Tokopedia and committed to investing more than US $1.5

Payment Services 254

Payment Services Merchant Services eCommerce Financial Services 254

Retail TouchPoints

DECEMBER 22, 2021

The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants. The creation of a unified consumer engagement and loyalty hub will extend the value of Mastercard’s network to deliver digital services for payments and beyond, according to a Dynamic Yield blog post.

Merchant Services 259

Merchant Services Payment Services Financial Services Travel 259

Forrester eCommerce

MARCH 4, 2019

But 2018 was a year unlike any other in my billing research. For the first time, the majority of my client inquiries on the topic came from financial services companies. Fun fact: I’ve been researching billing for Forrester since 2012. And while these conversations often started about billing, they ended up in EBPP.

Payment Services 310

Payment Services Electronics Presentation Financial Services 310

Retail TouchPoints

JANUARY 24, 2023

JPMorgan Chase , Bank of America , Wells Fargo and the four other banks behind the money transfer network Zelle are developing a digital wallet to challenge the dominance of PayPal and Apple Pay. The digital wallet will be managed by Early Warning Services (EWS) , the company that operates Zelle, but will operate separately from Zelle.

PayPal 295

PayPal Banking Merchant Services Payment Services 295

Retail TouchPoints

MARCH 27, 2023

Put simply, it’s a way for financial and non-financial businesses alike to integrate payments services like credit or prepaid cards, lending, savings and other financial products into their core services. So how can businesses get a piece of it?

Payments 263

Payments Payment Services Financial Services Consumer 263

Retail TouchPoints

AUGUST 16, 2021

Today’s launch of the myWalgreens Credit Card is just the beginning in the evolution and expansion of our financial services offerings,” said Maria Smith, VP of Payments & Financial Services at Walgreens in a statement. Shoppers also can donate rewards to national and local charities.

Payment Services 264

Payment Services PayPal Financial Services Banking 264

Retail TouchPoints

JANUARY 9, 2023

Ant Group also said that Ma and its nine other major shareholders had agreed to no longer act in concert when exercising their voting rights and will only vote independently going forward. “No Therefore no shareholder, alone or jointly with other parties, will have control over Ant Group. “As

Payment Services 182

Payment Services Financial Services Banking Technology 182

Forrester eCommerce

JULY 25, 2018

Over the past few years, companies in all markets have embraced digital transformation, whether it is financial services finding new mechanisms to engage with customers or manufacturers adding sensors and other data collection components into their operational processes.

Financial Services 186

Financial Services Operations Other Customer 186

Retail TouchPoints

FEBRUARY 26, 2024

Following suit with GDPR and other jurisdictions globally, the U.S. While they’re not perfect, many financial services companies provide concise, one-page statements clearly detailing why consumer data is collected, how it is collected, what is collected and how it is used. In the U.S.,

Improvements 314

Improvements Payment Services Consumer Banking 314

Retail TouchPoints

SEPTEMBER 17, 2022

It also noted that some BNPL providers don’t furnish data to major credit reporting companies, which can impact other lenders. Other notable data from the report includes: Late fees are becoming more common, with 10.5% The CFPB also found that BNPL usage has expanded to a wider range of retailers. in 2020; A total of 13.7% in 2020. “We

Payments 242

Payments Consumer Payment Services PayPal 242

Retail TouchPoints

NOVEMBER 10, 2021

As many retail and CPG companies leverage emerging technologies and implement sustainability initiatives to achieve net zero carbon emissions or other sustainability goals, the greatest opportunity for purpose-driven brands across retail and CPG will be using sustainability to drive greater business growth.

Retail 295

Retail Financial Services Fashion Clothing 295

Retail TouchPoints

MAY 22, 2023

Their low click-through rates can be attributed to their irrelevance, poor timing and shallow understanding of targeted consumers, among other factors. New problems call for new tools — machine learning and other new technologies can systematize methods for businesses to reclaim consumer attention.

Presentation 289

Presentation Consumer Financial Services Payment Services 289

Retail TouchPoints

SEPTEMBER 6, 2022

That’s why Synchrony partnered with payments startup Skipify, which enables purchases instantly across email, text, social and other channels. Maran Nalluswami is SVP and leads the Diversified & Value platform at Synchrony , one of the nation’s premier consumer financial services companies.

Merchant Services 277

Merchant Services Payment Services Financial Services Omnichannel 277

Forrester eCommerce

APRIL 4, 2024

Some EA practices are more IT-oriented, while others are more business-driven, but EA must always be outcome-driven and demonstrate its value. Over the years, my Forrester colleagues and I have observed that the maturity of enterprise architecture (EA) varies greatly among and within companies, industries, and geographies.

Other 231

Other Financial Services Information Technology 231

Retail TouchPoints

MAY 6, 2021

there’s Neiman Marcus, JCPenney, Lord & Taylor and 30 other big names that have filed for bankruptcy or ceased operations. The numbers get no better for shoppers in other big retail destinations around the world. Others with the technical expertise and resourcing are creating custom AI solutions internally. In the U.S.,

Fulfillment 343

Fulfillment Department Stores Supplies Financial Services 343

Retail TouchPoints

MARCH 24, 2023

At the core of the issue, though, is that I find it hard to see how brands could use Gap to amplify their own brand or data strategies since Gap is about Gap, not other brands ,” he said in comments shared with Retail TouchPoints. outside the CPG space) advertisers such as financial services or auto manufacturers. Is it data?

Retail 272

Retail Multi-channel Financial Services Merchant Services 272

Retail TouchPoints

AUGUST 15, 2022

In February 2021, the Digital Trust & Safety Partnership was formed by a group of companies including Apple, Google, LinkedIn, Meta, Reddit, Shopify, Twitter and others. At the same time, organizations can gain control to stop hacked accounts, fake reviews, promo abuse and other kinds of abusive or criminal attacks.

Merchant Services 255

Merchant Services Payment Services Payments Financial Services 255

Retail TouchPoints

NOVEMBER 16, 2022

Other nontraditional companies and services like dental offices, fitness studios and financial institutions have taken cues from hospitality to infuse these elements into their designs and layouts. Retail isn’t the only industry incorporating these food-and-beverage offerings into its environment.

Food and Beverages 289

Food and Beverages Small Business Retail Retail Arts 289

Retail TouchPoints

FEBRUARY 13, 2023

Retailers, banks and other businesses are fighting back harder than ever, but they’re finding that traditional methods have become ineffective as fraudsters keep evolving their techniques to remain below the radar. Smaller firms are the most likely to be adding new technology in the next six months.

Merchant Services 276

Merchant Services Payment Services Technology eCommerce 276

Retail TouchPoints

FEBRUARY 16, 2023

Any facial recognition solution should include anonymous templates that ensure no facial images or other Personally Identifiable Information (PII) is ever stored, networkwide encryption that protects sensitive data against breaches, and secure end-to-end transmission between data points to prevent data leaks.

Payment Services 251

Payment Services Banking Customer Experience Technology 251

Retail TouchPoints

MAY 20, 2022

Once the bot has identified validated credentials, the attacker will then access online accounts to steal personal or financial information, withdraw money, cash in on loyalty points, open new lines of credit, make purchases or resell the validated credentials to other attackers for further exploitation. A Rise in Retailer ATO Attacks.

Retail 280

Retail Financial Services eCommerce Information 280

365 Retail

OCTOBER 11, 2022

A new study from FIS ® (NYSE: FIS), shows how the shopping preferences of younger UK consumers have shifted as adoption of embedded finance services reaches mainstream usage among Millennials and Gen Zs, while their older counterparts are less engaged with newer, digitally-oriented financial experiences.

Merchant Services 98

Merchant Services Payments Payment Services Social Media 98

RetailWire

JULY 8, 2021

That has led to a scarcity of outdoor chairs, tables and other items in retail stores today. This is a very good problem for the economy to have,” said Gus Faucher, chief economist for PNC Financial Services.

Supplies 75

Supplies Financial Services Outdoor Other 75

Ecommerce Platforms

SEPTEMBER 30, 2022

This is where using the right mobile banking solution or financial platform becomes vital.So, today, we're looking at Juni , a FinTech solution that prides itself on providing financial services specifically for ecommerce merchants. Juni offers plenty of handy features that online merchants might need from a financial platform.

Merchant Services 197

Merchant Services Payment Services Shipping Costs Banking 197

Retail TouchPoints

JULY 20, 2022

The vast majority (80%) of consumers in the study reported they would prefer other perks — such as picking which day their package arrives or electing shipping insurance — over two-day shipping or free shipping. While two-day shipping has long been considered the ecommerce “gold standard,” today’s consumers have different priorities.

Shipping Costs 328

Shipping Costs Shipping Merchant Services Payment Services 328

365 Retail

NOVEMBER 8, 2022

Banking as a service defines an ecosystem in which licensed financial institutions offer non-banking companies access to their services, typically through the use of APIs. . BaaS enables clients to embed financial services into their own products or build completely new financial services from scratch.

Payment Services 75

Payment Services Payments Cryptocurrencies Banking 75

Forrester eCommerce

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 536

Banking Other Retail Financial Services 536

RTP blog

FEBRUARY 9, 2018

How do brick-and-mortar grocers compete as Amazon and other online marketplaces threaten to crack their foundation? One of the most proven social tactics for acquisition and upsell is to tap into existing CRM lists, including current account holders, for exact targeting on Facebook and other social platforms.

Social Media 150

Social Media Customer Financial Services Mobile 150

Forrester Omnichannel

APRIL 27, 2016

The other day, I stopped by my bank's ATM to get some cash. After entering my card and PIN and while waiting for my money ( during which I was a captive audience ), I was presented with an ad for a new service from the bank. digital financial services. financial services. Digital Strategy. cross-channel.

Banking 87

Banking Channel Financial Services Customer 87

Forrester eCommerce

AUGUST 5, 2020

As discussed in Forrester’s recent research on the future of banking, success for many banks will come from powering products and distributing through others’ marketplaces. The future is here. And Google is now moving ahead with its plan to launch one of those marketplaces.

Banking 437

Banking Blog Other Financial Services 437

365 Retail

SEPTEMBER 6, 2022

For other industries, technology has offered a way to improve business processes while reducing costs and becoming more efficient in the process. eCommerce has taken off in the last few years, but retailers could make use of other technology to address the economic issues facing them.

Retail 105

Retail Financial Services Social Media Technology 105

Retail TouchPoints

JULY 13, 2023

Any business that handles customer funds, including fintechs and non-financial companies, is now required to play its part and make compliance a core driver of operational fitness. The Ever-Present Challenges of Compliance We’re all living in a very different world from the days when financial services were only offered by large banks.

Merchant Services 239

Merchant Services Payment Services Payments Banking 239

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Improving Customer Experience.

Payment Services 52

Payment Services Financial Services Retail Banking 52

GetElastic

AUGUST 3, 2022

Other times companies may be seeking new capabilities as they branch out into new channels or onboard new brands. Paro wanted to launch a portal for their freelance experts to self-serve transactions surrounding placement and financial services. In other words, it’s about solving problems and teaching.

Multi-channel 148

Multi-channel Shopify Financial Services Channel 148

Kissmetrics

APRIL 9, 2021

We should understand all of these factors because it’s how we’ll make the most of our marketing campaigns on LinkedIn and other platforms. The data provides you with information regarding their location, skills, occupation, and data about other people they like and follow on social media. Improved Retargeting.

Social Media 267

Social Media Banking eCommerce Books 267

Kissmetrics

FEBRUARY 22, 2021

In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. For example, a customer who is satisfied with your email marketing services might also sign on for your SEO services. A client who loves your financial planning advice might also hire you to do their taxes.

Customer Retention 279

Customer Retention Document Improvements Information 279