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8 Tips For Creating a More Effective Case Study – With Examples

Kissmetrics

Case studies go beyond simple testimonials by providing real-life examples of how your brand satisfied your customer’s needs and helped them accomplish their goals. An in-depth case study helps you highlight your successes in a way that will help your ideal potential customer become your next customer.

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Exploring Retail Revolution: The Correlation Between Technological Advancements In Financial Services And Online Retail Success

RTP blog

By Carter Hunt, Western Union Technological advancements in the financial services industry are evolving through complex tools like AI-powered analytics and voice-activated capabilities, offering added levels of insight and convenience. Customers also are becoming more comfortable with digital financial services.

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Got Kubernetes in production? Let’s talk.

Forrester eCommerce

Kubernetes is going mainstream—at least, that’s what we are told at the KubeCon conferences, Cloud Native Computing Foundation (CNCF) case studies and various vendor success stories. Big banks and other financial services providers with way-above-average […].

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How to Improve Digital Privacy and Trust Between Consumers and Companies

Retail TouchPoints

A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected. This happens in an environment where consumer trust is already fragile.

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Brands In Singapore Are Getting Better At Customer Experience

Forrester eCommerce

This year’s Singapore Customer Experience Index (CX Index™) study reveals several important findings which can be summarized as follows: Customer Experience Quality In Financial Services In Singapore Has Improved The overall quality of CX in Singapore […].

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‘Cash or Card?’: Why More Financing Choices Drive Consumers’ Decisions on Which Retailers to Shop

Retail TouchPoints

This includes enhancing in-store inventory, delivery services and even the personalization of customer service. The study also suggests that as the spend amount goes up, it becomes even more important to the consumer that their preferred financing method is available.

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Forrester’s 2023 Singapore CX Index Shows Scores Flat To Down

Forrester eCommerce

This year’s Singapore Customer Experience Index (CX Index™) study reveals several important findings: CX quality among Singapore’s banks slightly dipped. Since 2018, Forrester has been tracking how Singaporean customers rate their experience with some of the biggest brands in banking and auto and home insurance.

Banking 449