article thumbnail

How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

Live Chat 104
article thumbnail

7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. While most retailers offer live chat on their websites, only 48% offer live chat in the cart — a critical step in conversion. Tip 2: Simplify the cart and checkout process.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Shopping Cart Abandonment: 7 Tips to Capture Revenue

Groove

Experiment With Live Chat & Chat Bots. Among many available options, we we recommend using promoting free shipping and discounts and promotions. Free Shipping. Shipping is a crucial aspect of your eCommerce business because it is the consumer’s first point of contact with your product. Remember to Test.

article thumbnail

How Conversational AI Keeps Retailers Running Efficiently and Effectively

Retail TouchPoints

They can engage the live chat function on the site to talk to a salesperson and find out when the shoes might be available. For example, a customer visits your store to shop for a new gaming platform, but the specific item is not available on the shelves.

Retail 306
article thumbnail

Moving Your Business From Offline To Online: Strategies In 2024

RetailMinded

Create personalized shopping experiences Make your brand known Engage customers Partner up with influencers and complementary brands Reach more people and explore new markets Try new technology– virtual and augmented realities are not applicable to gaming only. Naturally, optimizing shipping logistics is just another side of the coin.

article thumbnail

8 Tips to Handle the E-commerce Holiday Rush

lateshipment

Enhance your sales game. Here are different business areas where you can introduce automation: Automate email and SMS notifications for different transactional shipping events such as order shipped, in transit, delivered, etc. Provide delightful shipping and delivery experiences. Purchase: Conversion.

eCommerce 130
article thumbnail

ShipBob vs Shipstation: Which Is The Best Ecommerce Order Fulfillment Solution?

Ecommerce Platforms

Orders are automatically sent to their warehouses where your inventory is picked, packed, and shipped. Is ShipBob reliable shipping software? ShipBob is one of the most reliable ecommerce shipping software platforms on the market, and it has the necessary infrastructure to support businesses of all sizes. Go to the top.