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How to Choose the Best Live Chat Software for Your Business (2023)

Ecommerce Platforms

The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?

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The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game

Retail TouchPoints

On the business side, ticketing systems are changing the customer service game by giving representatives critical user information at the right time, combined with the ability to assign, redistribute and collaborate to solve problems fast with a help-first mentality. With tools like Advocate.ly

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

The Index reveals that 33% offer help via SMS, 63% send cart abandonment reminders and 64% offer customer service assistance during checkout, including live chat, phone, email and click-to-call, which can convert an ordinary experience into a pleasant and helpful one that a customer will remember.

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How to Monetize YouTube Videos

Kissmetrics

Diversify your channels: Grow your other platforms such as blogs and social media. This allows your members to pay a membership fee, and in return, they get access to special videos, live chats, emojis, badges, and other content. Super Chat and Super Stickers. How to Turn on Super Chat and Super Stickers.

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Capitalizing on Livestreaming’s Growth Potential: Expert Advice for Newbies

Retail TouchPoints

.” Building a Foundation for Live Commerce As with any marketing channel or tactic, a sound livestream strategy starts with the fundamentals of brand marketing and storytelling. Retailers and brands may also want to try giveaways, limited time offers/discounts or games to engage viewers. Who is our target consumer?”

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Navigating The Digital Shift In Pre-Owned Retail: A Guide For Small Businesses

RetailMinded

From understanding who’s gonna buy your stuff to making sales on social media without breaking a sweat, we’ll show you how to turn your virtual ‘Open’ sign into ‘Sorry; We’re Popular.’ They brought their A-game online and made car shopping as easy as ordering pizza. But fear not! So what did they do?

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How to Conduct a Competitive Analysis for Your Online Business [with Templates]

BigCommerce

From there, check out different social media channels, organizations and online communities. Where are their social media icons positioned? How long does it take them to respond to email, live chat and contact form submissions? Review social media. How prominent is it? Do they have a blog?