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Ikea Creates Training Ecosystem to Support AI Literacy for 3,500 Employees

Retail TouchPoints

Ingka Group , parent company of Ikea Retail , has set ambitious targets for boosting the AI literacy of its organization, including AI training for approximately 3,000 employees and 500 executives.

Games 278
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Gamified Training Boosts Brand’s Appliance Sales 26.2%

Retail TouchPoints

Appliance manufacturer Bosch Siemens Hausgeräte (BSH) has adopted a gamified training solution from Attensi that features competition-based true-to-life scenarios designed to help salespeople remember product features, understand shopper motivations and close the sale. Training Provides a ‘Safe Space’ to Learn and Fail.

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Retailers Look to AI as They Grapple with ‘Pricing Game of Chicken’

Retail TouchPoints

Can Retailers Win a Pricing ‘Game of Chicken’? “We Retailers have been caught in a pricing ‘game of chicken’ that will almost certainly continue throughout the year ahead,” wrote the report’s authors. You have to help people understand it and that it’s not taking their job, which requires ongoing training and change management.”

Games 217
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The New Retail Landscape in 2023: Where Every Day is Game Day

Retail TouchPoints

The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. The best retail teams train each day to keep sharp and connected to the company and to the customer. Winning teams begin with an end in mind.

Games 289
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As Holidays Draw Near, Preparedness Training is Critical for Worker Safety and Security

Retail TouchPoints

Conflicts are bound to arise as disgruntled customers search for the latest gaming system or laptop, only to realize they’ve arrived too late. Preparedness training will teach employees situational awareness, focusing on their surroundings and knowing how to respond if a threat presents itself.

Events 264
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How Retail Employees can Feel Safe to Learn Without Risk to Personal Brand

Retail TouchPoints

The retail industry can benefit from adopting new ways of allowing employees to train safely, creating a path to progress without the risks to the learner, those who are evaluating them or the brand. Where Traditional Learning Falls Down To create a safe space to learn, you must examine current training methodology.

Retail 263
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Walmart’s VR Training Tool: Practical Or Just A Gimmick?

RTP blog

In an interview with CNBC , Derek Belch, CEO and Founder of Strivr Labs, noted the technology will be used at 200 training centers by the end of 2017 and will train 150,000 employees. The RTP team debates whether employee training via VR can be an effective tool or is just another tech gimmick. I think it’s a smart move.