Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Toys 247

Toys Gifts Department Stores Omnichannel 247

Retail TouchPoints

JANUARY 10, 2024

Lowe’s has launched a new loyalty program for “DIYers” that will sit alongside its existing MVP loyalty program for home improvement professionals. We created this loyalty program with their home improvement needs in mind, just as we did with the MVP Pro Rewards program for our Pro customers. Image courtesy Lowe’s

Workshop 301

Workshop Gifts Shipping Improvements 301

Retail TouchPoints

MAY 16, 2022

In the session titled Love is a Verb: Rethinking Relationship Building in a ‘Digital Retail’ World , Glacier Consulting CEO Hughes explained how dealing with his own divorce allowed him to reflect on how retailers can improve their relationships with customers. Leveraging the Language of Love in Retail.

Improvements 263

Improvements Customer Retail Consumer 263

365 Retail

JUNE 20, 2023

By integrating the Antavo Enterprise Loyalty Cloud and CarltonOne’s vast reward catalogue, brands can now offer customers a wider range of customer loyalty rewards including: merchandise; flight, hotel and leisure experiences; gift cards; mobile top-ups and charitable donations. says Attila Kecsmar , CEO and Co-founder of Antavo.

Improvements 72

Improvements Leisure Customer Loyalty Gifts 72

Retail TouchPoints

JANUARY 3, 2023

Gift Card Cracking Bots leverage automation to test millions of digit combinations to identify active physical and virtual gift cards. When valid gift card combinations are identified, they can be abused by quickly purchasing an item, transferring funds to another gift card, or selling the stolen cards at a discount.

Payment Services 299

Payment Services Merchant Services Retail Gifts 299

Korona

MARCH 7, 2023

Gift cards can be a powerful marketing and sales tool for retailers. But how exactly do POS gift cards work, and what are their associated challenges? In the end, you’ll have all the information you need to decide whether a POS gift card program is right for your business. That’s what this guide is all about. Let’s get started!

POS 52

POS Gifts Payment Services Merchant Services 52

Retail TouchPoints

FEBRUARY 6, 2023

Unfortunately, when it comes to home delivery, most retailers treat customers monolithically and miss the opportunity to use delivery persona concepts that can lower delivery costs, increase revenue and improve customer loyalty. gift cards) to get customers to accept slower but lower-cost delivery options. What are delivery personas?

Customer Loyalty 147

Customer Loyalty Improvements Customer Retail 147

Groove

FEBRUARY 17, 2024

Incentives: Sometimes, an extra discount or a gift with a purchase is all it takes to convince a shopper that a purchase is worth finalizing after all. Here are some tips to keep in mind: Craft your subject line carefully, as the right approach can drastically improve open rates. Use this to your advantage in your email efforts.

Shopify 352

Shopify Gifts Mobile Shopping Carts 352

365 Retail

NOVEMBER 1, 2021

With high street fortunes continuing to improve following the lifting of lockdown restrictions, new research reveals that a renewed surge of customer loyalty, fuelled by increased gift card usage, may be a key driver behind retailers’ continuing resurgence. This was reported by 8.9% of shoppers, equating to around 5.9 Notably, 4.8%

Gifts 52

Gifts Leisure Customer Loyalty Banking 52

Sailthru

MAY 11, 2020

Here are five best practices to help give yourself the gifts of increased loyalty and increased email revenue : Collect That Data. You’re potentially streamlining a sale, while also improving upon the inherent personalization of these messages. According to market research firm Mintel, 78% of consumers give birthday gifts.

Gifts 78

Gifts Recommendation Download Shipping 78

Groove

APRIL 18, 2024

Allows for Improved Decision-Making: Because you have access to real-time insights, you can make better decisions for your business, thus maximizing profitability. Data should include products, customers, previously filled orders, store credits, gift cards, certificates, pages and blogs.

Shopify 389

Shopify Payment Services Shipping Costs Order Fulfillment 389

BigCommerce

SEPTEMBER 18, 2019

The holidays are the busiest time of the year for direct-to-consumer brands, as gift givers continue to do more shopping…

Fulfillment 190

Fulfillment Improvements Gifts Consumer 190

Retail TouchPoints

AUGUST 23, 2022

Additionally, the in-app wallet stores rewards points, offers and gift cards to provide a convenient experience to customers. The personal care and home fragrance retailer also debuted its My Bath & Body Works App, which allows shoppers to earn rewards points through any channel and provides exclusive content.

Gifts 301

Gifts Events Channel Improvements 301

Groove

AUGUST 20, 2020

Offer electronic gift cards. Offer Electronic Gift Cards. Whether you're a brick-and-mortar or eCommerce business, offering electronic gift cards is a great holiday marketing strategy to cater to last-minute shoppers. Use banners to promote holiday offers. Run a giveaway on social media. Leverage content marketing.

eCommerce 243

eCommerce Marketing Social Media Gifts 243

Groove

JULY 6, 2020

Include these tactics in your eCommerce marketing strategy to increase average order value and improve the customer experience: Bundle discounts. Up-sells with gift cards. Up-Sells With Gift Cards. Up-selling with gift cards is a great tactic to get customers to spend more during their visit. First-time bundle offers.

Shipping Costs 343

Shipping Costs Gifts Shipping Merchant Services 343

Groove

DECEMBER 10, 2021

Full of third-party applications, the marketplace not only helps merchants unite their website’s backend and front end, but it also helps them stay updated on custom features and functionality designed to improve UI and UX. It also lets customers make purchases online (as well as in store) with the gift cards. Conclusion.

BigCommerce 195

BigCommerce eCommerce Merchant Services Gifts 195

Retail TouchPoints

NOVEMBER 27, 2023

Check out Part 1, which focused on improving CX and Part 2, which focused on empowering store associates. touchland #skincare #beauty #trendingskincare #preppyskincare #preppy ♬ original sound – touchland Touchland taps into the power of easy gifting and customization.

Social Media 263

Social Media Gifts Omnichannel Consumer 263

Retail TouchPoints

JANUARY 20, 2023

Hosting a kid’s birthday party at a home improvement retailer might seem like the actions of a particularly clueless sitcom dad, but it’s about to become a reality — and a fun one at that. To promote the new offering, the retailer is offering a $100 Lowe’s gift card to the first 50 parties booked.

Workshop 267

Workshop Gifts Books Events 267

lateshipment

OCTOBER 12, 2023

Holiday buyers look at the shipping options and buy their gifts. Gifting options With the holiday season, festive cheers would be everywhere. Why not offer that gift-wrapping option in your e-commerce shipping as well? You are supporting that by reducing the time for them to wrap gifts.

Shipping Costs 130

Shipping Costs Shipping eCommerce Marketing 130

lateshipment

NOVEMBER 15, 2023

You can also take this up a notch and include holiday-special offers to motivate your customers even further Offer branded tracking pages to improve convenience for the customer with seamless order tracking and brand recall 2. Here are some ideas for you to capitalize on this opportunity and maximize your selling capabilities.

eCommerce 130

eCommerce Customer Shipping Costs Gifts 130

Retail TouchPoints

NOVEMBER 16, 2023

The app also lets customers use their iPhone cameras to preview how products will look in their homes and improves the process for setting up and tracking gift registries. “As

Mobile 162

Mobile Gifts Improvements Customer 162

Retail TouchPoints

APRIL 3, 2024

slate of brands, including OshKosh , Skip Hop and Little Planet ; Exclusive offers and members-only deals; Early access to sales; Special access to offers, products and experiences in the Carter’s app; and Birthday gifts during their child’s birthday month. Our new and improved loyalty program, Carter’s Rewards, continues that commitment.

Shipping Costs 147

Shipping Costs Customer Loyalty Gifts Shipping 147

365 Retail

DECEMBER 9, 2022

New research has revealed that 82% of us are either quite or very likely to be using social media to get ideas on what to buy for Christmas gifts this year, with 46% saying they are using social media more or much more than a year ago to get ideas on what to buy.

Social Media 52

Social Media Gifts Clothing Toys 52

ecomdash

OCTOBER 24, 2018

To address this issue, a number of online retailers are starting to offer interactive gift guides and finders. To address this issue, a number of online retailers are starting to offer interactive gift guides and finders. Some of the most interesting gift finder examples include: Sephora , Mama’s and Papa’s , and Lacoste.

Gifts 70

Gifts Live Chat eCommerce Toys 70

MakeWebBetter

JULY 23, 2019

Are gift cards only for Holidays and seasonal sales? Explore your options and uses of gift cards to uplift your sales and loyalty program. The post 5 Simple Hacks To Uplift Your Sales And Loyalty Program Using Gift Cards appeared first on MakeWebBetter.

Gifts 60

Gifts Customer Loyalty Improvements Customer Retention 60

Retail TouchPoints

NOVEMBER 24, 2020

But this year, with many gift recipients remaining in the house due to remote schooling and work-from-home orders, keeping presents under wraps has become yet another COVID-related challenge. Additionally, Alexa can hide the names of items that might be gifts, even if a customer asks “Where’s my stuff?”

Gifts 263

Gifts Presentation Customer Improvements 263

Retail TouchPoints

MAY 8, 2023

Feedback from team members and guests was incorporated into store remodels, making improvements that mattered to them and upgrades that provide team members with better technology, spaces and equipment to make their jobs faster, easier and more rewarding.

Travel 259

Travel Food and Beverages Gifts Technology 259

Retail TouchPoints

MARCH 30, 2023

The improvements will not be limited to technology. They will include improvements to our processes and ways of working. Foot Locker also is targeting simpler improvements to its digital operations. We will move from legacy platforms with heavy customization to a modern architecture that is scalable and futureproof for growth.

Mobile 266

Mobile Social Media Operations Events 266

lateshipment

OCTOBER 11, 2023

Giving back to the Community - M&S M&S launched the campaign “Gift of Giving” for the holiday season. Improve site search optimisation and product recommendations for the holidays. Curate a personalized gift guide for your customers Bring up products on sale front and up in the site search bar.

eCommerce 244

eCommerce Marketing Gifts Shipping 244

lateshipment

OCTOBER 9, 2023

Increase AOV: The holiday season is one period in which customers keep their wallet open and they would want to spend on their gifts. Display popular gift ideas or gift guides Recommended products personalization Personalization is hard, especially during the holiday season. Customize results by user preferences.

eCommerce 130

eCommerce Gifts Social Media Recommendation 130

Kissmetrics

OCTOBER 4, 2021

It will take more time and effort, but it will greatly improve the impact. These provide actionable steps you can take to improve your site speed. Best Buy does this by sharing content like gift guides: Everyone is paying for ads this time of the year, which means your cost per click can be much higher than normal.

eCommerce 259

eCommerce Gifts eCommerce Marketing Social Media 259

Retail TouchPoints

OCTOBER 25, 2023

Until we actually start to improve the EX, especially in retail, quick service restaurants (QSRs) and in telecom, you’re limiting how good your customer experience can ever be.” Walker advises retailers to start small, because gift-giving consumers are often shopping at retailers that are unfamiliar to them.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 7, 2024

Consider bundling products together to create gift sets or offering exclusive discounts on popular Valentine’s Day items like chocolates, flowers, and jewelry. It can reduce your production costs and boost sales, especially when customers are looking for last-minute gift ideas.

Gifts 94

Gifts Retail Social Media Multichannel 94

ecomdash

APRIL 23, 2019

The best way to achieve both, it seems, is using loyalty programs — special deals stores give to repeat customers to improve their loyalty. Below, we outline 5 ways to improve your loyalty programs with social media. 5 Ways Social Media Improves Ecommerce Loyalty Programs. But it’s not enough to just have loyalty programs.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”. “One

Payment Services 257

Payment Services Small Business Retail Shopify Gifts 257

Retail TouchPoints

APRIL 17, 2023

Additionally, members of the Diamond rewards program can continue accruing and redeeming benefits, and David’s Bridal will honor all gift cards, returns and exchanges. David’s Bridal has been exploring multiple ways to improve its fortunes, including a series of one-night trunk shows in partnership with Ashley.

Payment Services 331

Payment Services Operations Gifts Books 331

Retail TouchPoints

SEPTEMBER 14, 2022

Walmart also has improved the search functions on its website and app, making the online shopping process more personalized. A new feature allows customers to make their own wish lists by “hearting” items, showing family and friends their favorite products to ease the gift selection process during the upcoming holiday season.

Gifts 252

Gifts Mobile Customer Experience eCommerce 252