Retail TouchPoints

DECEMBER 27, 2023

When surveys and focus groups occur before a product launch, participants often don’t have any practical experience with the product yet, and insights are more guesswork into how the public may react. Improved customer service. Enhanced demand planning.

Improvements 243

Improvements Supplies Consumer Operations 243

Forrester eCommerce

JANUARY 11, 2023

Our survey found that 41% of business and technology professionals at Japanese enterprises expect to increase their group or department’s tech spending […].

Improvements 370

Improvements Technology Customer 370

Retail TouchPoints

MAY 12, 2023

On May 11 the parent company of Facebook , Instagram and WhatsApp unveiled several new generative AI applications for its platform that it is currently trialing with a small group of advertisers. The company is still very much focused on this tech though , according to Nicola Mendelson, VP of the Global Business Group at Meta.

Events 262

Events Games Marketing Operations 262

Retail TouchPoints

APRIL 7, 2021

The Collected Group Company (TCG), a women’s fashion retail group with brands including Joie , Equipment and Current/Elliott , has filed for bankruptcy protection. TCG, like many other retailers, was forced to close stores during the pandemic and tried to improve online sales to survive. sell off brands.

Fashion 237

Fashion Improvements Retail Other 237

TalkingRetail

MARCH 21, 2024

An APPG for Responsible Vaping has been established to ensure the raft of government measures on vaping are balanced and proportionate while acting to encourage and highlight sector led improvement.

Improvements 72

Improvements Retail 72

365 Retail

AUGUST 22, 2022

Tanium , the industry’s only provider of converged endpoint management (XEM) , today announced that Frasers Group , the British retailer that owns Sports Direct, Jack Wills and Game, has chosen the Tanium platform to gain better visibility and control of its IT environments, including those of newly acquired companies. .

Improvements 75

Improvements Games Information Management 75

Retail TouchPoints

AUGUST 30, 2023

Optimizing customer loyalty is essential for improving the lifetime value of current customers. With improved customer service and streamlined checkout processes, retailers can continue building loyalty while mitigating customer irritations. Kathy Kimple is the Executive Director of OSF Digital ’s Strategy group.

Shipping Costs 230

Shipping Costs Improvements Live Chat Retail 230

Kissmetrics

JANUARY 7, 2022

That’s why improving your website performance is crucial. These are easy to use and provide a list of steps you can take to improve your website performance. Improved conversion rates : Website performance can impact conversion rates because slower load times result in higher abandonment rates. What Is Website Performance?

Improvements 274

Improvements Reference Download SEO 274

Retail TouchPoints

AUGUST 12, 2021

Besides adding depth to traditional survey data, these techniques also improve data quality. Online surveys can, in theory, be just as effective at hearing the voice of the customer as focus groups or social listening tools. This is a major time-saver for researchers. There are many ways the resulting data can be used.

Improvements 317

Improvements Social Media Consumer Technology 317

Retail TouchPoints

FEBRUARY 22, 2021

The investor group, which holds approximately 9.5% The investor group noted that Kohl’s operating income margins declined from 11.5% The investor group also believes the board lacks alignment with shareholders’ interests. of the stock, highlighted the reasoning for its nominations in a letter. in 2011 to 6.1%

Operations 184

Operations Improvements Management Retail 184

Forrester eCommerce

OCTOBER 26, 2023

If a bipartisan group of Congresspeople succeeds, the White House’s Office of Management and Budget (OMB) will increase both the oversight and visibility of US government efforts to improve customer experience (CX).

Customer Experience 425

Customer Experience Improvements Management Customer 425

Kissmetrics

DECEMBER 9, 2020

Unguided systems will create an algorithm and then look for ways to improve it going forward. Using Machine Learning to Improve Your Marketing. The long and short of it is machine learning can be used to improve just about every part of your digital marketing efforts. Improve Marketing Automation.

Improvements 313

Improvements Marketing Toys Consumer 313

365 Retail

MARCH 19, 2024

DAC Group has been appointed by multinational retail company Kingfisher PLC to improve online visibility as it seeks to increase ecommerce sales and in-store footfall for its DIY brands in the UK and Ireland, B&Q, Screwfix and Tradepoint. Kingfisher also recognises the value of reputation management.

SEO 69

SEO PPC Omnichannel Management 69

TalkingRetail

DECEMBER 18, 2020

Bestway Wholesale has confirmed it has bought Costcutter Supermarkets Group (CSG) from owner Bibby Line Group. Bestway said the acquisition, which will complete on approval from the Financial Conduct Authority, follows the improvement in CSG’s financial performance over the last two years.

Improvements 134

Improvements 134

Retail TouchPoints

DECEMBER 3, 2020

Walgreens has launched its own advertising offering, dubbed Walgreens Advertising Group (wag). It’s designed to help brands maximize ROI through data-led execution and optimization on Walgreens-owned platforms and through other external brand-safe channels. .

Channel 149

Channel Technology Customer Experience Consumer 149

Wiser

JULY 20, 2021

How Buy One, Get One Can Improve Your Sales. You have focus groups, surveys, panels, and the like. In-store audits vs. focus groups is a good conversation to have inside your company. Let’s dive into the difference between focus groups and in-store audits. What’s the Point of a Focus Group?

Consumer 148

Consumer Mobile Definition Presentation 148

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Much of it comes down to fostering deeper relationships with its customers.

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

TalkingRetail

SEPTEMBER 25, 2023

Retail space planning expert CADS has helped Northern Ireland’s largest Spar retailer and wholesaler, Henderson Group, improve its space management process with StoreSpace. Henderson Group reached out to CADS following a recommendation from Nielsen, which provides Spaceman planogram technology that partners with StoreSpace.

Retail 52

Retail Recommendation Technology Improvements 52

Retail TouchPoints

JANUARY 31, 2024

H&M Hennes & Mauritz AB has named Daniel Ervér, previously responsible for the H&M brand, as President and CEO of the entire H&M group. Helena is an appreciated leader that has decisively and effectively led and navigated the H&M group through a time largely marked by pandemic, geopolitical and macroeconomic challenges.

Fashion 235

Fashion Management Improvements Customer 235

365 Retail

AUGUST 7, 2023

The partnership will add to ASOS Media Group’s wider retail media programme, whose goal is to add value to ASOS customers with targeted content and offers across a global footprint of 15 territories including the UK, Europe, North America and Australia. said Elton Ollerhead, Director, ASOS Media Group.

Fashion 52

Fashion Customer Experience Improvements eCommerce 52

Retail TouchPoints

FEBRUARY 28, 2024

Authentic , formerly known as Authentic Brands Group, has partnered with Fast Simon to help enhance merchandising, personalization and search capabilities across its extensive portfolio of brands. million in April 2023 and purchased the Boardriders group of board sports brands the same month.

Recommendation 222

Recommendation Online Retail Technology Improvements 222

Optimizely

NOVEMBER 14, 2019

To improve your customer experience and encourage conversion, target your customers in ways that go beyond demographics. Membership to their “Wild & Beautiful Collective” gives members a first look at new products and access to a private Facebook group where make-up lovers share beauty secrets.

Improvements 207

Improvements Social Media Events Customer Experience 207

Retail TouchPoints

FEBRUARY 15, 2024

Party City has partnered with The Parker Avery Group to roll out a price optimization solution based on the solution provider’s Enterprise Intelligence analytics platform. That same month the retailer deployed a solution from TradeBeyond designed to help improve its inventory management, merchandising and vendor compliance.

Recommendation 252

Recommendation Improvements Information Management 252

Optimizely

MARCH 21, 2019

Narrowing down your audience will ensure you send more relevant messages to this targeted group, and send fewer emails overall. There are different ways you can segment your customers to improve engagement and decrease email fatigue. The post 6 Ways to Avoid and Improve Email List Fatigue appeared first on Zaius.

Improvements 315

Improvements B2C Channel Article 315

Retail TouchPoints

FEBRUARY 8, 2024

The partners hope that clearer, more informative product listings will not only improve the customer experience but also give Kroger better insights into product performance. The Intelligence Node solution will be incorporated into the Mirakl platform on which the Kroger marketplace is built.

Customer Experience 265

Customer Experience Improvements Customer Data Information 265

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 286

Fulfillment Operations Order Fulfillment Omnichannel 286

Retail TouchPoints

FEBRUARY 5, 2024

Ingka Group , parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on the OpenAI GPT Store. The Ikea Assistant is currently available for GPT Plus users in the U.S. only, but Ikea plans to expand to more markets where ChatGPT is available during 2024.

Omnichannel 274

Omnichannel Recommendation Improvements Marketing 274

Retail TouchPoints

FEBRUARY 6, 2023

Unfortunately, when it comes to home delivery, most retailers treat customers monolithically and miss the opportunity to use delivery persona concepts that can lower delivery costs, increase revenue and improve customer loyalty. What are delivery personas?

Customer Loyalty 147

Customer Loyalty Improvements Customer Retail 147

Retail TouchPoints

MAY 30, 2023

A group representing 41.8% The proposal was filed by SHARE and SOC Investment Group and received support from shareholders including the New York City Comptroller, Praxis Mutual Funds, Active Super and Norges Bank.

Banking 226

Banking Improvements eCommerce Management 226

RetailWire

FEBRUARY 11, 2022

David Simon, CEO of Simon Property Group, the largest mall operator in the U.S. and part-owner of such retail chains as Forever 21 and J.C. Penney, pointed to the gains his company made in 2021 following a particularly difficult 2020. “‘22 22 is going to continue to be a transition year, like ‘21 was,” he said.

Improvements 40

Improvements Operations Retail Article 40

365 Retail

APRIL 9, 2021

Facebook has removed more than 16,000 groups trading in fake and misleading reviews following pressure from the UK’s competition watchdog. In January 2020, the CMA secured commitments from Facebook that it would improve efforts to identify and remove groups and other pages where fake and misleading reviews were sold.

Technology 113

Technology Improvements Information Other 113

Store Growers

AUGUST 20, 2019

Single Keyword Ad Groups (also called SKAGs) offer an answer to this challenge. What Are Single Keyword Ad Groups? The two extremes are: Extreme 1: Mess – one ad group with all your keywords. Extreme 2: Single keyword ad groups – one keyword per ad group. The Benefits of Single Keyword Ad Groups.

Shipping Costs 125

Shipping Costs Clothing Subscription Books 125

365 Retail

OCTOBER 18, 2023

Clearpay, a leader in the Buy Now, Pay Later (BNPL) sector, has published new research that reveals a growing trend in BNPL usage across all age groups in the United Kingdom. The post Rise in Buy Now, Pay Later Usage Across All Age Groups, Report Reveals appeared first on Retail News and Events.

Merchant Services 64

Merchant Services Payment Services Banking Supplies 64

Retail TouchPoints

JUNE 13, 2023

This more expansive view of digital transformation has been one of the key lessons learned by Matthieu Houle, CIO of Aldo Group , during his five-plus years working up the IT ranks within the company. Matthieu Houle: The retail landscape is becoming increasingly complex, and Aldo Group is certainly not exempt from this complexity.

Supplies 236

Supplies Customer Experience Technology Omnichannel 236

Sailthru

JANUARY 15, 2019

For more than 10 years, Sailthru has helped modern marketers improve customer lifetime value and drive revenue with our high-performance email, personalization and automation solutions. We’re thrilled to announce the next chapter in Sailthru’s story: We’re now a part of CM Group’s family of brands.

Customer Retention 107

Customer Retention Multichannel Technology Marketing 107

Retail TouchPoints

JULY 11, 2022

A small group of Chicago-area Instacart employees unionized in February 2020, but they were laid off along with 2,000 grocery workers in January 2021, according to the United Food and Commercial Workers Union, which had represented the union.

Improvements 223

Improvements Fulfillment Other Customer 223

Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds. This will be the third CEO switch-up at the company in nearly as many years.

Retail 253

Retail Operations Management Customer Experience 253