Retail TouchPoints

APRIL 20, 2023

omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. Ikea will invest more than $2.2 billion in its U.S. More than ever before, we want to increase the density of our presence in the U.S.,

Omnichannel 239

Omnichannel Home Furnishings Fulfillment Operations 239

RIS News

NOVEMBER 29, 2023

Fossil Group is implementing new mobile point-of-sale technology across its Fossil, Fossil Outlet, and Watch Station stores. Once complete, the technology will be live in hundreds of Fossil locations across 19 countries.

Mobile 96

Mobile POS Omnichannel Point of Sale 96

Retail TouchPoints

MAY 10, 2022

Ingka Group , which operates 392 IKEA stores across 32 markets, will invest more than €3 billion ( $3.16 The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. Ingka Group also is investing nearly €1.2

Omnichannel 259

Omnichannel Shipping Costs Operations Books 259

Retail TouchPoints

DECEMBER 14, 2020

I would say that the forecasting for what was going to be needed has changed, based on the impact of the pandemic and human behavior on shopping,” said Alan Boehme, CTO at H&M Group during the webinar. “ Omnichannel Means One Channel, Not Two Connected Channels. Experience Will Be Top of Mind in the Post-COVID Environment.

Omnichannel 304

Omnichannel Webinar Merchant Services Supplies 304

Retail TouchPoints

SEPTEMBER 8, 2022

Walmart is expanding its presence in the medtail space through a 10-year partnership with healthcare and insurance provider UnitedHealth Group that will begin in January 2023. Walmart will incorporate UnitedHealth Group’s Optum program to provide analytics and support tools to clinicians.

Payment Services 249

Payment Services Technology Improvements Retail 249

Retail TouchPoints

SEPTEMBER 3, 2020

He will lead an enterprise-wide team across all banners to manage the retailer’s property portfolio and establish a network to support omnichannel services such as buy online, pickup in-store (BOPIS), curbside pickup and same-day delivery. He has also held roles at Ann Inc.,

Omnichannel 277

Omnichannel Management Customer Retail 277

Retail TouchPoints

DECEMBER 7, 2020

The brand has appointed Michael David, who ran online retail for the company’s Louis Vuitton division, to the new group-wide role of Chief Omnichannel Officer, according to an internal memo reported by Reuters. Luxury holding company LVMH plans to reconfigure its digital approach.

Omnichannel 195

Omnichannel Cryptocurrencies Social Media Online Retail 195

Retail TouchPoints

NOVEMBER 17, 2021

Beauty brand Charlotte Tilbury has become the first retailer to debut the new Shop with Friends ecommerce functionality from Obsess , which allows groups of consumers to visit Charlotte Tilbury’s virtual Beauty Gifting Wonderland shop together in real time. “My

eCommerce 243

eCommerce eCommerce Platforms Gifts Games 243

Retail TouchPoints

APRIL 15, 2021

At Home Group Inc. is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment.

Omnichannel 191

Omnichannel Fulfillment Operations Customer Experience 191

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. So how does NMG see these digital investments leveling up its omnichannel game?

Omnichannel 264

Omnichannel Technology Channel Department Stores 264

365 Retail

JULY 5, 2022

The Very Group, operator of multicategory digital retailers Very and Littlewoods, has appointed former president and CEO of Walmart Japan Lionel Desclée as group CEO. Current group CEO Henry Birch will step down on 24 September 2022 after four and a half years in the role. The Very Group appoints Lionel Desclée as group CEO.

Payment Services 122

Payment Services Payments Operations Omnichannel 122

Retail TouchPoints

DECEMBER 14, 2020

To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Here’s how to implement an omnichannel strategy that makes customers feel valued, and enables your team to deliver on the savvy consumers’ increased demands for service. Take a Down-to-Earth Approach.

Omnichannel 243

Omnichannel Live Chat Channel Improvements 243

Retail TouchPoints

DECEMBER 16, 2022

Warner Music Group (WMG) will partner with and invest in digital fashion retailer DressX , gaining a platform for select WMG artists to design their own virtual fashion lines.

Fashion 275

Fashion Clothing Definition Consumer 275

Wiser

FEBRUARY 6, 2023

This means that any businesses that aren’t already creating an omnichannel experience are lagging behind. What Is an Omnichannel Retail Strategy? An omnichannel strategy focuses on creating a seamless experience for shoppers. Your shoppers are already operating at an omnichannel level, even if your business is not.

Omnichannel 145

Omnichannel Channel Social Media Consumer 145

Retail TouchPoints

APRIL 6, 2023

Authentic Brands Group (ABG) has made a binding offer to purchase Boardriders ’ iconic brands, including Quiksilver , Billabong , Roxy , DC Shoes , RVCA , Element , VonZipper and Honolua. The Boardriders portfolio generates $2.9

eCommerce Platforms 224

eCommerce Platforms Definition Management eCommerce 224

GetElastic

AUGUST 10, 2021

An omnichannel approach enables businesses to deliver consistent, frictionless, and more convenient user experiences by interconnecting every customer touchpoint. Where omnichannel differs from a multi-channel approach, is that with a multi-channel approach, each touchpoint is launched, managed, and optimized in silos. Bank of America.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 274

Fulfillment Shipping Costs Omnichannel Retail 274

365 Retail

MARCH 19, 2024

DAC Group has been appointed by multinational retail company Kingfisher PLC to improve online visibility as it seeks to increase ecommerce sales and in-store footfall for its DIY brands in the UK and Ireland, B&Q, Screwfix and Tradepoint. Kingfisher also recognises the value of reputation management.

SEO 69

SEO PPC Omnichannel Management 69

Retail TouchPoints

JULY 29, 2021

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. RTP: Anything else on the omnichannel front that you have your eyes on now stores have reopened?

Live Chat 278

Live Chat Omnichannel Social Media Payment Services 278

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Fulfillment 285

Fulfillment Operations Order Fulfillment Omnichannel 285

Retail TouchPoints

MARCH 14, 2024

The biggest player, with 60% of the $45 billion market, is Amazon, followed by the likes of Walmart and Target, which, combined with a few other large players, are expected to take a combined 25% of the space, according to Boston Consulting Group. Kroger’s data arm is known for its detailed customer insights and omnichannel sales reporting.”

Retail 289

Retail Omnichannel Consumer Channel 289

Retail TouchPoints

FEBRUARY 5, 2024

Ingka Group , parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on the OpenAI GPT Store. omnichannel presence in April 2023 , the same month the retailer debuted a virtual interior design service Ikea had committed to spending $2.2 billion to expand and enhance its U.S.

Omnichannel 274

Omnichannel Recommendation Improvements Marketing 274

Retail TouchPoints

JANUARY 27, 2021

Below, Shokrian shared his take on issues including: How COVID-19 impacted brand positioning and growth ; Why MeUndies is integrating social responsibility into its broader community-building efforts; Which omnichannel investments are top priorities in 2021; and His leadership lessons from 2020.

Omnichannel 258

Omnichannel Social Media Subscription Apparel 258

Retail TouchPoints

JANUARY 29, 2021

Walmart is expanding and revamping its media business, with a new name and a greater emphasis on in-store omnichannel experiences. Walmart Connect, formerly known as Walmart Media Group, will work to create ways for the retailer’s brand partners to connect with shoppers no matter how they choose to shop.

Omnichannel 151

Omnichannel Customer Marketing 151

Retail TouchPoints

JUNE 12, 2023

Parfums Christian Dior , the perfumery and cosmetics division of LVMH Group ’s Christian Dior, has debuted a live online consultation service for its beauty customers. We can leverage our collective expertise to develop new innovative omnichannel solutions to go beyond our clients’ expectations.”

Customer 288

Customer Omnichannel Presentation eCommerce 288

Retail TouchPoints

AUGUST 24, 2023

Shein has acquired an approximately one-third interest in Forever 21’s operator SPARC Group , a joint venture that includes Authentic Brands Group and Simon Property Group , with SPARC becoming a minority shareholder in Shein. Financial terms of the deal were not disclosed.

Fashion 240

Fashion Omnichannel Apparel Operations 240

Retail Technology Review

JANUARY 21, 2020

and IHL Group has uncovered a strong correlation between omnichannel fulfilment maturity and margins. A recent survey byManhattan Associates Inc.

Omnichannel 70

Omnichannel Fulfillment Internet Retail Supplies 70

Retail TouchPoints

APRIL 8, 2022

Chinese on-demand delivery platform Dada Group is beefing up its 415 Intra-City Shopping Festival, a sales event focused on quick delivery offerings taking place April 8-17, 2022.

Food and Beverages 229

Food and Beverages Electronics Events Mobile 229

Retail TouchPoints

MARCH 11, 2021

The activist investor group seeking to shake up Kohl’s operations has cut its slate of nominees for the retailer’s Board of Directors from nine to five “in the absence of meaningful progress towards a resolution” of its original demands.

Operations 163

Operations Omnichannel Fashion Presentation 163

Retail TouchPoints

MARCH 24, 2022

Discount and value retailers Schwarz Group (with its Lidl and Kaufland banners), Aldi and Costco also remained in the Top 10 this year, as did international supermarket operators Carrefour and Ahold Delhaize and furniture giant IKEA. 5 spot in 2021 to 13 th this year.

Retail 276

Retail Omnichannel Department Stores Fulfillment 276

Retail TouchPoints

MAY 31, 2022

Intermix has named board member and former President and CEO of Neiman Marcus Group Karen Katz to the position of interim CEO, effective June 7. She will leverage her experience to help advance the omnichannel fashion retailer’s plans for growth and developing a best-in-class customer experience.

Omnichannel 261

Omnichannel Fashion Customer Experience Operations 261

Retail TouchPoints

AUGUST 11, 2023

Most recently, he served as President of the Active Group since November 2022, overseeing Merrell, Saucony, Chaco, the Kids Group and Global Licensing. Hufnagel will tap his decades of omnichannel brand-building experience to support Wolverine’s broader transformation efforts.

Omnichannel 235

Omnichannel Retail Consumer 235

Retail TouchPoints

MAY 10, 2023

Tempur Sealy International will acquire Mattress Firm Group in a $4 billion cash and stock transaction, creating a company with a global footprint of approximately 3,000 stores, 30 ecommerce platforms, 71 manufacturing facilities and four R&D facilities, serving customers in more than 100 countries. billion in cash and $1.3

Omnichannel 258

Omnichannel eCommerce Platforms Operations eCommerce 258

Retail TouchPoints

FEBRUARY 2, 2023

Siman Group , which operates 15 large department stores across Central America, has deployed an item-level RFID solution that has raised its inventory accuracy levels from the 65% to 70% range up to 95%. The solution also supports omnichannel offerings such as BOPIS by transforming how Siman tracks inventory across the chain.

Department Stores 242

Department Stores Omnichannel Supplies Operations 242

Retail TouchPoints

SEPTEMBER 15, 2023

This is a “key component” of the brand’s omnichannel growth strategy as it remains laser-focused on being a digital-first direct-to-consumer brand. The 2,000-square-foot space is the 46th True Religion store in the U.S.

Accessories 257

Accessories Omnichannel Apparel Mobile 257

Retail TouchPoints

FEBRUARY 9, 2023

Reporting directly to CEO Tom Kingsbury, Jones will be responsible for merchandising functions including buying, digital and omnichannel merchandising, product design and development and product portfolio strategy. “We Kohl’s has named Nick Jones as its new Chief Marketing and Digital Officer, effective next month.

Operations 265

Operations Retail Department Stores Omnichannel 265

Retail TouchPoints

NOVEMBER 7, 2023

WHP also will build up the brand’s presence in Mexico with IB Group and grow its brick-and-mortar footprint in Central America via its partnership with Fastco , including four new Express stores in key locations through 2026.

Toys 248

Toys Retail Accessories Apparel 248