Retail TouchPoints

JANUARY 15, 2024

Workcloud Task Management software was implemented in Zebra TC5x mobile computers , giving Office Depot managers and associates a simple, streamlined way to plan and manage work. Because store managers can better assign tasks and build shifts, Office Depot has been able to reduce overtime costs by 95%.

Technology 236

Technology Improvements Omnichannel Mobile 236

Retail TouchPoints

DECEMBER 12, 2022

Here are five customer data management dangers that can happen when you incorrectly store, manage and process data. Plus, we will go over how to improve your overall policy. Another major customer data management (or CDM) problem businesses face is dealing with outdated and inaccurate information. 5 Customer Data Dangers.

Customer Data 171

Customer Data Improvements Management Customer 171

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 250

Customer Experience Shipping Costs eCommerce Improvements 250

BigCommerce

MAY 22, 2020

With online retail sales showing no signs of slowing, the opportunity for business growth is monumental. The challenge, however, is…

Improvements 408

Improvements Management Online Retail Retail 408

Forrester eCommerce

MAY 3, 2022

Let’s Compare Agile And ITSM Thinking We all know that pushing every change – no matter how big or how small – through a change management process is not only bureaucratic but also introduces delays that most development teams can neither afford nor tolerate.

Management 364

Management Improvements Information Technology 364

Retail TouchPoints

DECEMBER 29, 2022

Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? A proper knowledge management strategy will help you not only organize and store expert advice and information but also improve the customer experience overall.

Customer Experience 309

Customer Experience Management Customer Retail 309

Retail TouchPoints

JANUARY 30, 2024

store managers’ base pay from an average of $117,000 per year to $128,000 and has redesigned its bonus program to include a store’s profits, not just its sales. Bonuses could now amount to 200% of a manager’s base salary. A strong labor market has many retailers raising wages and improving benefits for workers at multiple levels.

Management 243

Management Operations Blog Improvements 243

Fabric

FEBRUARY 9, 2024

You kind of want to manage it like you’re in the dairy business. Tim Cook, CEO at Apple For retailers, improving inventory health sounds simple enough. The balancing act involves optimizing stock levels to meet customer demand while efficiently managing costs. If it gets past its freshness date, you have a problem.”

Improvements 130

Improvements Shipping Costs eCommerce Fulfillment 130

Pivotree Blog

JANUARY 5, 2024

And addressing these issues proactively can lead to improvements in your business. This is where a robust Order Management System (OMS) can be used to gather, share, and analyze historical and real-time returns data. This information can inform product improvements and quality control processes. But they should.

Improvements 52

Improvements Management Shipping Costs Supplies 52

Retail TouchPoints

MARCH 17, 2022

These homebound tendencies ignited a fervor for redecorating and DIY home improvement that, by all accounts, is continuing strong into 2022. Using the Resonate Ignite consumer intelligence platform, we recently examined home improvement trends through the lens of three key generational segments. Gen X Homeowners Making Improvements.

Improvements 273

Improvements Home Furnishings Shipping Costs Customer 273

Retail TouchPoints

APRIL 27, 2023

Kroger will improve networking support for in-store experiences, benefiting both shoppers and associates, by deploying the ExtremeCloud IQ cloud management and WiFi 6E access points across its brick-and-mortar fleet.

Management 244

Management Operations Improvements Retail 244

Retail TouchPoints

FEBRUARY 10, 2023

Wondering how analytics can improve your procurement performance? This enables businesses to assess their suppliers with a supplier management platform. A supplier’s realized performance can be compared to predetermined benchmarks to identify opportunities for development and improvement. Here is how: 1.

Improvements 239

Improvements Supplies Reference Information 239

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. Asos uses an AI-based recommendation tool to improve the customer experience and retail efficiency and to drive growth. Skin Rocks took a similar approach.

Improvements 222

Improvements Retail Mobile Customer Experience 222

Kissmetrics

OCTOBER 5, 2020

If you’re familiar with reputation management, you understand the impact it can have on your business. Reputation management solves that problem. Reputation management consulting gives you an actionable plan showing you how to build, protect, and amplify your reputation. Do you need to improve product quality?

Management 280

Management Improvements Live Chat Reference 280

Kissmetrics

DECEMBER 10, 2020

How do you successfully manage your online reputation, too? But if you’re already managing a lot, your best bet is outsourcing it to an ORM, or an online reputation manager. To help you put your best image out there, I’ve reviewed and done extensive research on online reputation managers, so you don’t have to.

Management 363

Management Social Media eCommerce SEO 363

Retail TouchPoints

AUGUST 1, 2023

” Data Validates Manager Decisions District and store managers are the critical stakeholders that drive in-store experience, so they need to access granular data about specific markets and stores to identify issues and prioritize improvements.

Improvements 222

Improvements Management Information Download 222

Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

Management 228

Management POS Fulfillment Operations 228

Retail TouchPoints

JANUARY 20, 2023

The first is a task management application that provides Kroger’s night crew managers with greater visibility into the volume and type of merchandise arriving on a given day, store staffing information and stocking needs. Kroger worked with Google Cloud and Deloitte to create two purpose-built applications.

Technology 279

Technology Management Events Information 279

Retail TouchPoints

FEBRUARY 2, 2023

Giant Eagle will upgrade its category management capabilities across its 216 supermarkets and 274 GetGo convenience stores, allowing the retailer to make more informed decisions about which products are placed where within its stores.

Management 241

Management Supplies Operations Information 241

Retail TouchPoints

APRIL 26, 2023

Retail managers now face employee management and safety challenges that require additional tools and oversight. Retail managers must address these incidents’ effects on employee morale and retention. There are many options that retail managers can pursue to mitigate the additional stresses faced by their workforce.

Management 248

Management Retail Improvements Events 248

Retail TouchPoints

NOVEMBER 17, 2023

In manufacturing, product substitution can be a valuable tool for optimizing inventory management. Optimized fulfillment: Product substitution prevents backorders that result in customers waiting for an item to become available again; instead of leaving orders pending, retailers can fulfill them immediately, which improves efficiencies.

Shipping Costs 234

Shipping Costs Customer Experience Supplies Improvements 234

Retail TouchPoints

MARCH 16, 2023

Specific capabilities include: Coordinated decisions: The software aims to help orchestrate demand and supply end-to-end across planning and operations in order to respond to rapidly evolving changes while improving cash-to-cash cycles and inventory acquisition/carrying costs; Improved Forecast Accuracy: The tool is designed to enable better product (..)

Supplies 238

Supplies Management Order Fulfillment Retail 238

Retail TouchPoints

FEBRUARY 9, 2023

BrainOS Inventory Insights helps managers intelligently manage their inventory, improve operational efficiencies, enhance productivity and elevate customer shopping experiences across all channels.

Management 216

Management Events Channel Operations 216

Retail TouchPoints

JUNE 30, 2022

Through the partnership, Rakuten Advertising will incorporate influencer marketing into its managed affiliate campaign strategies and offer a fully integrated self-service influencer solution.

Management 232

Management Marketing Improvements 232

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels.

Management 245

Management POS Shipping Costs Supplies 245

Retail TouchPoints

MARCH 17, 2023

By integrating Blue Yonder’s SaaS-based Integrated Demand and Supply Planning solutions into its existing Advanced Planning System (APS), SSB hopes to improve its manufacturing efficiency and better meet customer demand.

Supplies 209

Supplies Improvements Recommendation Management 209

Groove

AUGUST 10, 2021

Building a solid and optimized site with the help of front end website developers helps make an impression on your target audience by streamlining the checkout process and improving the overall user experience. That's why we work to continually improve your site's performance and stay up-to-date with technical requirements.

Improvements 370

Improvements eCommerce Web Design BigCommerce 370

Retail TouchPoints

NOVEMBER 30, 2022

Vallarta Supermarkets will implement Logile IMS, an inventory management solution that will allow the Southern California regional supermarket chain to manage orders and receiving while also handling in-store production and service, via integration with the retailer’s forecasting and workforce management solutions.

Management 162

Management Operations Events Technology 162

Retail TouchPoints

SEPTEMBER 23, 2022

where it experienced an improvement in both the customer and associate experiences. The Trace Grocery carts feature temperature management storage designed to keep food at safe temperatures for up to four hours, propulsion assistance capable of handling up to 350 lbs.

Improvements 223

Improvements Order Fulfillment Fulfillment Outdoor 223

Retail TouchPoints

JANUARY 11, 2023

Consider switching to a Light-as-a-Service (LaaS) model , which merges lighting design, installation and maintenance into a single, managed contract. Circular services can help enhance your lighting’s performance and extend its lifetime, supporting your sustainability objectives.

Improvements 270

Improvements Retail Operations Customer Experience 270

FastSpring

MARCH 8, 2024

SocialBee , a social media management platform and SaaS based in Romania, first started using FastSpring in 2018. Our continued focus on developing and improving a great product , especially features and tools for subscription management to support SaaS businesses. Set up a demo or try it out for yourself.

Subscription 141

Subscription Merchant Services Management Payments 141