Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

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Retail TouchPoints

FEBRUARY 26, 2024

Improving the Data-Sharing Contract Between Businesses and Consumers From quick pop-up boxes to opt-in website cookies to multi-page privacy agreements, consumers are confused about what data companies collect and how they are using it. First, creating more clarity into how data is used and why it can improve transparency for customers.

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Improvements Payment Services Consumer Banking 317

Retail TouchPoints

JANUARY 30, 2024

store managers’ base pay from an average of $117,000 per year to $128,000 and has redesigned its bonus program to include a store’s profits, not just its sales. Bonuses could now amount to 200% of a manager’s base salary. A strong labor market has many retailers raising wages and improving benefits for workers at multiple levels.

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Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. These operations may struggle to adapt to the unique needs of automated checkout systems and smart stores.

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Payment Services Operations Banking Technology 245

Retail TouchPoints

DECEMBER 29, 2022

Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? A proper knowledge management strategy will help you not only organize and store expert advice and information but also improve the customer experience overall.

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Customer Experience Management Customer Retail 360

Retail TouchPoints

DECEMBER 12, 2022

Here are five customer data management dangers that can happen when you incorrectly store, manage and process data. Plus, we will go over how to improve your overall policy. Another major customer data management (or CDM) problem businesses face is dealing with outdated and inaccurate information. 5 Customer Data Dangers.

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Retail TouchPoints

FEBRUARY 24, 2023

Coles Group , which operates a chain of more than 800 supermarkets across Australia, will deploy the Bringg delivery management platform in a bid to make its home delivery operations more efficient. The solution will make it easier for Coles to allocate deliveries to its network of carriers and track deliveries in real time. “We

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Management POS Fulfillment Operations 276

Retail TouchPoints

AUGUST 12, 2022

Weis Markets will streamline operations at its 198 stores through a partnership with Invafresh. The fresh grocery platform will assist with demand forecasting, in-store production planning, food traceability, recipe management and cut test management across all fresh departments.

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Operations Marketing Management Technology 236

Fabric

FEBRUARY 9, 2024

You kind of want to manage it like you’re in the dairy business. Tim Cook, CEO at Apple For retailers, improving inventory health sounds simple enough. The balancing act involves optimizing stock levels to meet customer demand while efficiently managing costs. If it gets past its freshness date, you have a problem.”

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Improvements Shipping Costs eCommerce Fulfillment 130

Retail TouchPoints

MARCH 17, 2023

By integrating Blue Yonder’s SaaS-based Integrated Demand and Supply Planning solutions into its existing Advanced Planning System (APS), SSB hopes to improve its manufacturing efficiency and better meet customer demand.

Supplies 270

Supplies Improvements Recommendation Management 270

Forrester eCommerce

MAY 3, 2022

Let’s Compare Agile And ITSM Thinking We all know that pushing every change – no matter how big or how small – through a change management process is not only bureaucratic but also introduces delays that most development teams can neither afford nor tolerate.

Management 364

Management Improvements Information Technology 364

Retail TouchPoints

FEBRUARY 9, 2023

BrainOS Inventory Insights helps managers intelligently manage their inventory, improve operational efficiencies, enhance productivity and elevate customer shopping experiences across all channels.

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Management Events Channel Operations 246

Retail TouchPoints

JANUARY 20, 2023

Kroger recently deployed a variety of Google Cloud data analytics, AI and ML tools, designed to empower store leaders and associates to make real-time operational decisions and deliver a better shopping experience for shoppers. Kroger worked with Google Cloud and Deloitte to create two purpose-built applications.

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Technology Management Events Information 306

Groove

OCTOBER 6, 2020

Before working with the Groove Commerce team, Perform Group, the parent company to Curtain Call, operated a highly customized Magento website that often struggled with speed and page load times. This was due to the complex integration with their ERP and database management system. The Problem. Testimonial.

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BigCommerce Operations Magento B2B 370

Retail TouchPoints

APRIL 24, 2023

The retailer has received a commitment of approximately $240 million in debtor-in-possession financing from Sixth Street Specialty Lending to provide the necessary liquidity to support operations during the Chapter 11 process. We will continue working diligently to maximize value for the benefit of all stakeholders.”

Payment Services 278

Payment Services Operations Supplies Improvements 278

Fabric Blog

SEPTEMBER 2, 2021

An e-commerce manager must focus on improving e-commerce operations that make a direct positive impact on gross margins. By prioritizing profit-generating e-commerce operations, managers can intelligently deploy key resources towards delivering maximum value to the business.

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eCommerce Operations Improvements Management 52

Kissmetrics

NOVEMBER 23, 2021

Regardless of which industry you operate in, providing value and gaining visibility has never been more important. If you answered no, read on to learn how Google’s advanced search operators can considerably benefit your strategic digital efforts. What Are Google’s Advanced Search Operators? Improve SEO Ranking.

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Payment Services Operations SEO eCommerce 236

Pivotree Blog

JANUARY 5, 2024

And addressing these issues proactively can lead to improvements in your business. This is where a robust Order Management System (OMS) can be used to gather, share, and analyze historical and real-time returns data. This information can inform product improvements and quality control processes. But they should.

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Improvements Management Shipping Costs Supplies 52

Retail TouchPoints

NOVEMBER 30, 2022

Vallarta Supermarkets will implement Logile IMS, an inventory management solution that will allow the Southern California regional supermarket chain to manage orders and receiving while also handling in-store production and service, via integration with the retailer’s forecasting and workforce management solutions.

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Management Operations Events Technology 162

Retail TouchPoints

DECEMBER 28, 2022

Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. However, this doesn’t mean introducing robotics into warehouse operations and completely cutting down the labor force. Automation Increases Warehouse Productivity and Accuracy. Sophisticated Automation.

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Management Order Fulfillment Fulfillment Shipping Costs 279

Retail TouchPoints

OCTOBER 6, 2022

Retailers acted with agility, changing the way they planned and managed inventory in a remarkably short time. Effective inventory management plays a vital role in this — and data-led solutions can make a real difference here. In the years to come, AI will prove extremely useful in supply chain management. years, on average.

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Management Supplies Omnichannel Operations 290

Retail TouchPoints

NOVEMBER 13, 2020

Zoey helps manage this by letting Apple Business Chat users book appointments, text with stylists to quickly resolve questions, or get advice and place secure orders. The chatbot, which is powered by LivePerson , combines automated technology with live agents to give customers white-glove service through Apple Business Chat.

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Retail TouchPoints

JUNE 30, 2022

Cloud communications and task management solution provider Opterus has launched OPSCENTER 22.1, an updated version of its task management solution aimed at solving retail-specific-execution challenges. is designed to help retailers achieve effective operations and enhance employee productivity. OPSCENTER 22.1

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Management Document Operations Improvements 263

Retail TouchPoints

MAY 25, 2023

So as the tide of consumer preferences shifts, how can consumer goods companies ensure that their operations are truly sustainable to tap into this growing market and, at the same time, navigate the treacherous waters of ESG reporting? Integrate sustainable practices into operational strategies to unify sustainability and business growth.

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Retail TouchPoints

MAY 5, 2022

The Home Depot has introduced Home Depot Ventures, a $150 million venture capital fund designed for early-stage companies aiming to improve the customer experience and shape the future of home improvement.

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Improvements Retail Books Technology 264

Retail TouchPoints

APRIL 18, 2022

Managing retail supply chains is complicated, heads-down work. Because better markdowns have the potential to significantly improve the traditional KPIs that supply chain teams are evaluated on. Because better markdowns have the potential to significantly improve the traditional KPIs that supply chain teams are evaluated on.

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Supplies Improvements Outdoor Operations 273

Retail TouchPoints

NOVEMBER 17, 2023

In manufacturing, product substitution can be a valuable tool for optimizing inventory management. Optimized fulfillment: Product substitution prevents backorders that result in customers waiting for an item to become available again; instead of leaving orders pending, retailers can fulfill them immediately, which improves efficiencies.

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Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

MARCH 22, 2024

Alimentation Couche-Tard , which operates Couche-Tard convenience stores in Canada and Circle K stores in the U.S., will deploy technology from Relex Solutions designed to enhance inventory management and in-stock positions.

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Supplies Operations Management Technology 269

Retail TouchPoints

MARCH 24, 2021

With returns of online purchases rising 148% in 2020 based on year-over-year comparisons, according to the National Retail Federation , retailers are seeking to improve the shopper’s experience while also streamlining the many elements involved in processing returns.

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Improvements Omnichannel Fulfillment eCommerce 260

lateshipment

AUGUST 17, 2023

This is where a Returns Experience Management solution comes into play. What is Returns Experience Management? Returns Experience Management (REM) is the strategies and practices that e-commerce businesses implement to effectively handle and optimize customer experience when dealing with product returns.

Management 130

Management eCommerce Payment Services Merchant Services 130

Forrester eCommerce

JANUARY 19, 2023

Advanced companies support more sophisticated data-centric applications with improved data management and integration capabilities. Many adopt low-code platforms to build form-based web apps for broad use cases, but that’s just the beginning. Four case studies show how manufacturers in China leverage low-code platforms […]

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Operations Improvements Management 195

Retail TouchPoints

AUGUST 30, 2023

Optimizing customer loyalty is essential for improving the lifetime value of current customers. With improved customer service and streamlined checkout processes, retailers can continue building loyalty while mitigating customer irritations. However, only 34% allow shoppers to manage how often they receive emails.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Liveintent

APRIL 5, 2022

Enter Audience Manager. Last year we released a tool called Audience Manager to our advertiser clients so you can leverage your own first-party data in light of the 3rd-party cookie downfall. We built Audience Manager to address several major pain points: The platform is easy to use and gets the job done quickly.

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Management Operations Improvements Events 62

Retail TouchPoints

AUGUST 1, 2023

” Data Validates Manager Decisions District and store managers are the critical stakeholders that drive in-store experience, so they need to access granular data about specific markets and stores to identify issues and prioritize improvements.

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Improvements Management Information Download 246

Groove

AUGUST 10, 2021

Building a solid and optimized site with the help of front end website developers helps make an impression on your target audience by streamlining the checkout process and improving the overall user experience. That's why we work to continually improve your site's performance and stay up-to-date with technical requirements.

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Retail TouchPoints

JUNE 3, 2021

My Wireless , an authorized AT&T retailer, will utilize Intelocate to enhance its day-to-day issue resolution and task management processes. The retailer aims to create visibility and improve turnaround times by using the operations platform to deliver top-notch customer service.

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Management Operations Improvements Customer 205

Retail TouchPoints

JULY 3, 2023

stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ Order Management Upgrades Put Shoppers in Control Flexibility is another important part of operations. An important ingredient in Snipes’ U.S.

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