Retail TouchPoints

JANUARY 2, 2024

Ikea Retail (Ingka Group) has seen “game-changing” results since employing artificial intelligence-powered demand sensing technology. Since then, employee productivity and forecast accuracy have significantly improved. In Ikea Portugal alone, forecast accuracy has improved overall by 5%. “AI

Improvements 250

Improvements Games Technology Article 250

Retail TouchPoints

DECEMBER 18, 2023

These Tuples are built on a cloud-native and cloud-agnostic tech stack, and the Studio technology can be delivered in deployment models including SaaS and source code ownership.

Operations 246

Operations Shipping Costs Fulfillment Omnichannel 246

Retail TouchPoints

FEBRUARY 26, 2024

Improving the Data-Sharing Contract Between Businesses and Consumers From quick pop-up boxes to opt-in website cookies to multi-page privacy agreements, consumers are confused about what data companies collect and how they are using it. First, creating more clarity into how data is used and why it can improve transparency for customers.

Improvements 311

Improvements Payment Services Consumer Banking 311

Forrester eCommerce

OCTOBER 24, 2022

In 2023, European tech leaders will focus their tech strategies and investments on improving operational adaptability and increasing resilience. Find out why in 2023 predictions for technology leaders.

Technology 195

Technology Operations Improvements Information 195

Retail TouchPoints

JUNE 8, 2023

Mobile scanning solution provider Anyline has launched Commercial Tire Tread Scanner, a solution designed to help fleet operators improve tire performance and longevity, ensure driver safety and reduce vehicle inspection time. The software can be used on any camera-enabled smartphone or mobile device.

Improvements 307

Improvements Mobile Operations Technology 307

Retail TouchPoints

SEPTEMBER 11, 2023

The goal is to improve engagement, customer loyalty and the bottom line. Customers expect technology to work consistently, and if it doesn’t, it can lead to a frustrating experience. That’s where cloud-optional technology comes into play. Now, new cloud-optional technology takes this one step further.

Technology 249

Technology Point of Sale Customer Experience Customer Loyalty 249

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. But the value of laying a robust foundation for technological adoption extends beyond times of crisis.

Payment Services 220

Payment Services Operations Banking Technology 220

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Tony Bacos will begin today and report directly to CEO Matt Baer.

Fashion 257

Fashion Technology Operations Customer Experience 257

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year.

Operations 297

Operations Omnichannel Technology Improvements 297

Forrester eCommerce

FEBRUARY 13, 2024

Style matters when running IT: too slow, and your business misses out on market opportunities; too fast, and you’re transforming operations that the business can’t fully utilize. Learn how the optimal balance of IT capabilities will let you run high-performance IT — the pursuit of continuously improving business results through technology.

Operations 421

Operations Technology Improvements Marketing 421

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Earlier this year, Amazon piloted the RFID-enabled Just Walk Out technology for a few games at Climate Pledge Arena, home of the NHL’s Seattle Kraken.

Apparel 263

Apparel Technology Payment Services Games 263

Retail TouchPoints

JUNE 1, 2022

The transaction is part of DoorDash’s effort to accelerate its international growth through faster product development and improved investment efficiency. Wolt CEO Miki Kuusi will oversee the combined company’s team and operations outside of the U.S., reporting directly to DoorDash CEO Tony Xu.

Operations 301

Operations Consumer Technology Improvements 301

Retail TouchPoints

NOVEMBER 17, 2023

The devices “have high-quality cameras on them, and we’re instructing our associates to take pictures of the overheads at an appropriate cadence,” throughout the day, said Hari Ramamurthy, a Technology Fellow at The Home Depot in an interview with Retail TouchPoints.

Improvements 222

Improvements Fulfillment Operations Presentation 222

Retail TouchPoints

JANUARY 20, 2023

Kroger has entered a strategic collaboration with Google Cloud and Deloitte to use cloud technologies that will increase associate productivity across its nearly 2,800 stores nationwide. “Google Cloud and Deloitte brought us a technology architecture and application framework that we could implement in record time. ”

Technology 296

Technology Management Events Information 296

Retail TouchPoints

DECEMBER 19, 2023

European home improvement conglomerate Kingfisher — parent company of Screwfix , B&Q , Castorama , Brico Dépôt , TradePoint and Koçtaş — is expanding its partnership with CitrusAd to bring retail media opportunities to third-party brands across all its store banners.

Improvements 229

Improvements Retail eCommerce Operations 229

Retail TouchPoints

FEBRUARY 13, 2023

Fortunately, newer technologies like graph databases and machine learning do that. Using AI and ML technologies are the best tools to attack fraud, with adoption rising. According to the PYMTS report, 71% of financial institutions plan to improve their use of these solutions within the next six to 12 months.

Merchant Services 269

Merchant Services Payment Services Technology eCommerce 269

Retail TouchPoints

MAY 5, 2022

The Home Depot has introduced Home Depot Ventures, a $150 million venture capital fund designed for early-stage companies aiming to improve the customer experience and shape the future of home improvement. This is an exciting opportunity to find and scale the next big ideas in technology and retail.”.

Improvements 262

Improvements Retail Books Technology 262

Retail TouchPoints

MAY 25, 2023

The rapid advancement of technology and social media has created a new generation of well-informed, empowered and discerning consumers. IBM’s Institute of Business Value (IBV) has just completed significant research into the priorities and decisions for supply chain operations and sustainability in partnership with The Consumer Goods Forum.

Consumer Goods 226

Consumer Goods Operations Consumer Supplies 226

Groove

AUGUST 10, 2021

Back end developers are usually responsible for creating and maintaining technology at the back end of a website. Full stack refers to the collection of a series of technologies needed to complete a project. That's why we work to continually improve your site's performance and stay up-to-date with technical requirements.

Improvements 370

Improvements eCommerce Web Design BigCommerce 370

Retail TouchPoints

AUGUST 12, 2022

Weis Markets will streamline operations at its 198 stores through a partnership with Invafresh. Weis is adopting new technology to help automate certain processes to reduce the workload of its staff. The Invafresh Fresh Retail Platform uses AI and machine learning to streamline fresh food operations and reduce waste.

Operations 193

Operations Marketing Management Technology 193

Retail TouchPoints

AUGUST 19, 2022

Bath & Body Works will lay off 130 employees, mostly from leadership roles, as the retailer seeks to create organizational efficiencies by simplifying and realigning its operating structure. The announcement followed weak Q2 2022 results, with net sales of $1.6 billion , down 5% year-over-year.

Operations 242

Operations Improvements Technology Other 242

Retail TouchPoints

DECEMBER 9, 2022

Zebra Technologies has named Chief Product and Solutions Officer Bill Burns as its next CEO and board member, effective March 1, 2023. Burns, a 30-year technology veteran, joined Zebra in 2015 as the company’s SVP of Enterprise Visibility and Mobility, and was promoted to the product and solutions chief role in 2018.

Technology 200

Technology Supplies Mobile Operations 200

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience.

Retail 309

Retail Customer Experience Technology Operations 309

Retail TouchPoints

APRIL 18, 2022

Because better markdowns have the potential to significantly improve the traditional KPIs that supply chain teams are evaluated on. The most important KPIs for supply chain teams include availability, which drives sales; inventory levels, which can reduce working capital; and operational efficiency, which can drive down costs.

Supplies 237

Supplies Improvements Outdoor Operations 237

Retail TouchPoints

JUNE 9, 2023

From choosing more eco-friendly materials to incorporating energy-saving technologies, these companies have seen the importance of creating better environmental practices and have acted accordingly. Data, used innovatively, helps luxury retailers improve sustainability and enhances their overall brand experience.

Supplies 238

Supplies Operations Shipping Costs Customer 238

Retail TouchPoints

JUNE 2, 2021

This surging demand has exposed fulfilment inefficiencies and sent retailers scrambling to power their delivery operations. It’s a given that logistics and retail companies need to add drivers to meet rising demand; however, scaling delivery bandwidth and improving customer service require additional measures.

Operations 154

Operations Fulfillment Order Fulfillment Technology 154

Retail TouchPoints

APRIL 28, 2022

Seeking to increase transparency and efficiency across its business operations, Lands ’ End has adopted a PLM solution by Centric Software that includes 3D Enablement and Visual Planning Board features.

Improvements 231

Improvements Operations Technology Marketing 231

Retail TouchPoints

JANUARY 28, 2022

Athleticwear retailer Finish Line is working to optimize its merchandising strategies across its operations with the help of Aptos.

Omnichannel 255

Omnichannel Improvements Technology Operations 255

Retail TouchPoints

APRIL 9, 2021

is one of the most significant retail technology upgrades. technology aids the ability to repopulate these emptied pipelines and supply chains. By taking advantage of item-level RFID technology and its drastic improvement in inventory accuracy for BOPIS 2.0, The transition from BOPIS 1.0 However, BOPIS 2.0 Conclusion.

Technology 306

Technology Retail Supplies Sporting Goods 306

Retail TouchPoints

FEBRUARY 2, 2024

The USPS also plans to procure 21,000 commercial-off-the-shelf (COTS) battery-powered and domestically manufactured delivery vehicles, including 9,250 from the Ford Motor Company, depending on market availability and operational feasibility. This represents one of the largest commitments to vehicle electrification in the nation.

Operations 284

Operations Improvements Technology Other 284

Forrester eCommerce

MARCH 21, 2018

In their quest to become digital insurers, insurance carriers have a revolutionary opportunity to improve their businesses with new and emerging artificial intelligence (AI) technologies.

Technology 312

Technology Operations Improvements Customer 312

Retail TouchPoints

NOVEMBER 17, 2023

Product substitution capabilities ensure they can respond to demand shifts, consumer trends and emerging technologies. Effective product substitution strategies build customer trust, optimize operations and drive incremental revenue. Using substitution tactics, retailers can recalibrate inventory levels.

Shipping Costs 252

Shipping Costs Customer Experience Supplies Improvements 252

Retail TouchPoints

DECEMBER 18, 2020

Improve Supply Chains, Boost Customer Satisfaction. Supply chain operations significantly impact customer satisfaction, especially for ecommerce orders. Sellers that leverage technology solutions throughout their supply chain manage these components much more effectively than those that don’t. Technology provides support here.

Supplies 246

Supplies Shipping Costs Operations Customer 246

Retail TouchPoints

OCTOBER 24, 2023

New Macro Trends – and Challenges – on the Horizon The good news is that the supply chain snarls that plagued both industries in the last three years have finally subsided , leaving an opening for executives to focus on improving supply chain resilience for the long term.

Retail 277

Retail Supplies Operations Technology 277

Retail TouchPoints

MARCH 22, 2024

Alimentation Couche-Tard , which operates Couche-Tard convenience stores in Canada and Circle K stores in the U.S., will deploy technology from Relex Solutions designed to enhance inventory management and in-stock positions.

Supplies 217

Supplies Operations Management Technology 217

Groove

OCTOBER 6, 2020

eCommerce Integration: Improving B2B Operations. Prior to enlisting our team's help, Perform Group used outdated technology, managed their own servers in Magento, and needed a better platform to run their eCommerce solution on. Operating in this manner caused frustrations for the sales team. The Problem. The Solution.

B2B 221

B2B Operations BigCommerce eCommerce 221

Forrester eCommerce

MAY 11, 2018

Forrester defines digital transformation as harnessing digital assets to continually improve customer outcomes while increasing operational agility. And building a technology road map for digital transformation presents greater difficulty than it might seem […].

Technology 199

Technology Definition Presentation Operations 199