Retail TouchPoints

FEBRUARY 14, 2022

EVP and CFO Shawn Guertin announced estimated capital expenditures as high as $3 billion to “invest in technology and digital enhancements to improve the consumer experience as well as our community locations” during a Feb. CVS is planning major tech upgrades in the coming year. 9 call with investors.

Technology 252

Technology Improvements Consumer Electronics 252

Forrester eCommerce

APRIL 14, 2021

The future fit challenge applies today, not just tomorrow CIOs and technology leaders have a core objective to develop and improve the technology foundations and innovation their firms need to win, serve, and retain customers.

Technology 451

Technology Improvements Customer Information 451

Retail TouchPoints

FEBRUARY 26, 2024

Improving the Data-Sharing Contract Between Businesses and Consumers From quick pop-up boxes to opt-in website cookies to multi-page privacy agreements, consumers are confused about what data companies collect and how they are using it. First, creating more clarity into how data is used and why it can improve transparency for customers.

Improvements 297

Improvements Payment Services Consumer Banking 297

Retail TouchPoints

FEBRUARY 16, 2024

With the sector continuing to experience accelerated growth, major retailers are looking for ways to maintain and build trust while dramatically improving customer experience and orchestrating cohesive customer journeys. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025.

Customer Experience 249

Customer Experience Payment Services Improvements Customer 249

Retail TouchPoints

MARCH 6, 2024

Under ideal circumstances, reducing rampant returns is best accomplished through improving the issues that are most frequently leading to them. This is just one example of how companies are utilizing technology innovations to prevent returns up front. Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S.

Customer Experience 250

Customer Experience Shipping Costs eCommerce Improvements 250

Retail TouchPoints

FEBRUARY 27, 2023

According to one recent survey of 500 marketing, customer service and technology executives from different parts of the world and across multiple industries, 63% of executives believe emerging technologies such as AI, machine learning and advanced analytics are instrumental to success.

Customer Loyalty 249

Customer Loyalty Technology Customer Customer Experience 249

Retail TouchPoints

SEPTEMBER 11, 2023

The goal is to improve engagement, customer loyalty and the bottom line. Customers expect technology to work consistently, and if it doesn’t, it can lead to a frustrating experience. That’s where cloud-optional technology comes into play. Now, new cloud-optional technology takes this one step further.

Technology 230

Technology Point of Sale Customer Experience Customer Loyalty 230

Forrester eCommerce

OCTOBER 24, 2022

In 2023, European tech leaders will focus their tech strategies and investments on improving operational adaptability and increasing resilience. Find out why in 2023 predictions for technology leaders.

Technology 195

Technology Operations Improvements Information 195

Forrester eCommerce

JUNE 10, 2022

The Forrester Financial Well-Being Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support financial well-being. Financial services executives should read this report to shape their firm’s investment approach to these technologies.

Technology 195

Technology Financial Services Improvements Customer 195

Forrester eCommerce

AUGUST 16, 2023

Does your brand employ a loyalty services provider in addition to a loyalty technology provider? Brands continue to increase spend on loyalty technology and programs, but they often don’t tie their loyalty initiatives to broader corporate goals, negatively impacting their success. If not, you should consider it.

Improvements 349

Improvements Technology Blog Customer Loyalty 349

Forrester eCommerce

OCTOBER 16, 2023

According to Forrester’s Marketing Survey, 2023, financial services marketers in Asia Pacific (APAC) find improving marketing’s ROI or effectiveness more difficult than their peers in other regions and industries.

Financial Services 429

Financial Services B2C Marketing Technology 429

Retail TouchPoints

MAY 4, 2023

Wayfair has launched the Digital Design Studio, a patent-pending technology that aims to bring the best of online and in-store shopping together. The technology will debut at the Dedham, Mass. ” The technology could help Wayfair on its path to profitability, though the retailer still has some work to do. billion , down 7.3%

Technology 264

Technology Customer Experience Omnichannel Improvements 264

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Tony Bacos will begin today and report directly to CEO Matt Baer.

Fashion 237

Fashion Technology Operations Customer Experience 237

Retail TouchPoints

MAY 10, 2023

CPG brands that DO find success are proactive and utilize technology to increase order visibility and analyze performance data. Technology Leads to Category Leadership Shipping technology has significantly improved in recent years and is now a massive determinant of CPG brand success.

Supplies 243

Supplies Technology Shipping Costs Food and Beverages 243

Retail TouchPoints

JUNE 8, 2023

Mobile scanning solution provider Anyline has launched Commercial Tire Tread Scanner, a solution designed to help fleet operators improve tire performance and longevity, ensure driver safety and reduce vehicle inspection time. The software can be used on any camera-enabled smartphone or mobile device.

Improvements 294

Improvements Mobile Operations Technology 294

Forrester eCommerce

JUNE 29, 2023

The shift from traditional approaches to a more people-centered mindset has proven to be a game-changer, increasing employee, customer, and partner satisfaction and improving organizational performance. Human-centric principles are becoming increasingly important to organizations in today’s fast-paced and ever-changing business environment.

Technology 195

Technology Games Improvements Customer 195

Kissmetrics

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. How Has Technology Affected Communication? But is it all bad?

Technology 363

Technology Social Media Information Live Chat 363

Retail TouchPoints

FEBRUARY 13, 2023

Fortunately, newer technologies like graph databases and machine learning do that. Using AI and ML technologies are the best tools to attack fraud, with adoption rising. According to the PYMTS report, 71% of financial institutions plan to improve their use of these solutions within the next six to 12 months.

Merchant Services 249

Merchant Services Payment Services Technology eCommerce 249

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Earlier this year, Amazon piloted the RFID-enabled Just Walk Out technology for a few games at Climate Pledge Arena, home of the NHL’s Seattle Kraken.

Apparel 243

Apparel Technology Payment Services Games 243

Retail TouchPoints

FEBRUARY 10, 2023

Wondering how analytics can improve your procurement performance? A supplier’s realized performance can be compared to predetermined benchmarks to identify opportunities for development and improvement. Data analytics can connect recurrent and unanticipated environmental aspects to improve demand forecasting accuracy.

Improvements 239

Improvements Supplies Reference Information 239

Retail TouchPoints

JANUARY 20, 2023

Kroger has entered a strategic collaboration with Google Cloud and Deloitte to use cloud technologies that will increase associate productivity across its nearly 2,800 stores nationwide. “Google Cloud and Deloitte brought us a technology architecture and application framework that we could implement in record time. ”

Technology 279

Technology Management Events Information 279

Retail TouchPoints

OCTOBER 12, 2023

As a matter of fact, as accessibility becomes a more prevalent concern in the retail sector, the interplay between new technology and AI represents some good news. Features that improve accessibility have the power to help legitimize AI-powered tools and services and lead to more trust around the new technology.

Technology 253

Technology Other Consumer Fashion 253

Groove

AUGUST 10, 2021

Back end developers are usually responsible for creating and maintaining technology at the back end of a website. Full stack refers to the collection of a series of technologies needed to complete a project. That's why we work to continually improve your site's performance and stay up-to-date with technical requirements.

Improvements 370

Improvements eCommerce Web Design BigCommerce 370

Retail TouchPoints

JULY 21, 2023

These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As Uninspiring. There’s no surprise and delight moment when you go to buy something online.”

Technology 220

Technology eCommerce Outdoor Consumer 220

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 306

Customer Experience Technology Customer Fulfillment 306

Omniconvert

AUGUST 10, 2020

The post 5 Ways Voice Technology Can Improve The Customer Experience appeared first on ECOMMERCE GROWTH Blog. It’s no secret that if you want to stand out in today’s increasingly saturated and competitive digital world, you need.

Customer Experience 136

Customer Experience Technology Improvements Customer 136

Retail TouchPoints

FEBRUARY 17, 2022

Chico’s FAS has entered a strategic partnership with solution provider fabric to improve its speed-to-market for initiatives designed to accelerate growth. Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company.

Technology 256

Technology Omnichannel Improvements Shipping 256

Retail TouchPoints

DECEMBER 19, 2023

European home improvement conglomerate Kingfisher — parent company of Screwfix , B&Q , Castorama , Brico Dépôt , TradePoint and Koçtaş — is expanding its partnership with CitrusAd to bring retail media opportunities to third-party brands across all its store banners.

Improvements 208

Improvements Retail eCommerce Operations 208

Retail TouchPoints

NOVEMBER 17, 2023

The devices “have high-quality cameras on them, and we’re instructing our associates to take pictures of the overheads at an appropriate cadence,” throughout the day, said Hari Ramamurthy, a Technology Fellow at The Home Depot in an interview with Retail TouchPoints.

Improvements 201

Improvements Fulfillment Operations Presentation 201

Forrester eCommerce

MAY 26, 2021

Interface experience analytics technologies get into minute detail about what users are doing, provide visualizations about behavior and typically offer a prioritized list of issues. There have been multiple generations of this technology, but it hadn’t really taken off until recently.

Improvements 430

Improvements Reference Technology Customer 430

Forrester eCommerce

JANUARY 11, 2023

According to the results of our recent survey on business and technology priorities in Japan, we are seeing a continued growth in IT investments in the country despite subdued economic forecasts for 2023.

Improvements 370

Improvements Technology Customer 370

Retail TouchPoints

FEBRUARY 21, 2023

The retailer will utilize RFID technology to enable improve the efficiency of how products are received and introduce real-time replenishment capabilities. Fashion retail group Bestseller has rolled out the Nedap iD Cloud platform to all 380 Vero Moda stores.

Technology 234

Technology Customer Loyalty Fashion Operations 234

Retail TouchPoints

JANUARY 16, 2024

This insight can help businesses more effectively plan, implement and leverage personalization technology and processes for different segments of their customer base. Sunzeri specializes in enterprise-class sales with experience selling business applications to senior business and technology executives.

Customer 260

Customer Improvements Consumer Recommendation 260

Forrester eCommerce

APRIL 22, 2020

Forrester has completed several Total Economic Impact™ (TEI) studies focused on communication and collaboration technology. We found that there are several ways in which employee efficiency and effectiveness can be improved. Higher productivity is a key, consistent, and measurable benefit.

Technology 275

Technology Improvements Customer Experience B2B 275

Forrester eCommerce

FEBRUARY 13, 2020

Drucker once said, “If you want to do something new, you have to stop doing something old”, and yet most firms stick with what they know and focus on incremental improvements. And while incremental growth is a critical piece of the puzzle, the more important element of growth is differentiation. If you want […].

Technology 448

Technology Improvements Information Customer 448

Forrester eCommerce

FEBRUARY 22, 2024

I’m often asked about the technologies and processes entailed in planning, buying, and optimizing media. Much is written about that, including Forrester’s research on using technology to develop more compelling creative and how to improve TV advertising’s planning, buying, and measurement processes.

Marketing 417

Marketing Technology Improvements B2C 417