Forrester eCommerce
OCTOBER 18, 2023
Working with top security leaders across all types of industries and incredibly talented co-workers has been rewarding and has challenged me in the best possible way. […] It’s hard to believe I’ve just turned the corner on my first year at Forrester as a Security & Risk Executive Partner — and what year it has been!
Retail TouchPoints
DECEMBER 29, 2022
Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? A proper knowledge management strategy will help you not only organize and store expert advice and information but also improve the customer experience overall.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retail TouchPoints
OCTOBER 11, 2023
employee turnover rate and comparatively slower wage gains creating a talent drought that poses a potentially existential threat to the industry. In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. We’re also on the doorstep of retail’s busiest season.
Forrester eCommerce
JANUARY 17, 2024
Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.
Advertiser: ZoomInfo
The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. It’s no secret, only 13% of salespeople are satisfied with their CRM. The result? Less organization, more confusion, and fewer deals closed.
Retail TouchPoints
JULY 6, 2023
Gepard has received official status as a verified Feed Management Partner integrated with Mirakl with a connector to its API. Product data management processes will be done according to the format and taxonomy of Mirakl, and data will be transported automatically through the available Mirakl application.
Forrester eCommerce
JUNE 30, 2021
Horizontal business applications — as mature as they are — don’t fully support industry-specific workflows that span the front and back office. Manufacturers must track projects, schedules, time sheets, and labor efficiencies that are not core to CRM or inventory management.
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.
Speaker: Erika Bzdel - Vice President of Sales and Craig Simons - Director of Marketing
Sales managers, trainers, sales enablement managers, and sales reps across all industries must adjust to this digital transformation. Virtual sales success requires new ways of thinking. That doesn’t mean, however, that you can transfer the old ways of doing business to the new blended selling environment.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond. Dive into retention tactics, encompassing dynamic rewards, discounts, and innovative ways to show appreciation.
Expert insights. Personalized for you.
438 
Let's personalize your content