Forrester eCommerce

FEBRUARY 14, 2023

In 2023 the software industry will continue to grow and expand its share of the overall tech market spend; however, challenges exist. Growth alone is no longer enough, as shifts in investment capital are forcing new emphasis on managing profits and operational costs.

Operations 195

Operations Management Marketing 195

Forrester eCommerce

JANUARY 22, 2024

It’s that time of year again, when many clients are in phase 0 or what Forrester calls a pre-RFP assessment period of strategically planning of what to do with their legacy enterprise HCM and Finance applications or contemplating massive HR and Finance operations transformation, we highly encourage all LE and ME organizations to read our […] (..)

Operations 285

Operations Financial Services Banking Information 285

Kissmetrics

NOVEMBER 23, 2021

Regardless of which industry you operate in, providing value and gaining visibility has never been more important. If you answered no, read on to learn how Google’s advanced search operators can considerably benefit your strategic digital efforts. What Are Google’s Advanced Search Operators? Improve SEO Ranking.

Payment Services 236

Payment Services Operations SEO eCommerce 236

Retail TouchPoints

NOVEMBER 11, 2022

While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Many warehouse operations are looking to technology to upgrade every facet of their daily operations.

Operations 246

Operations Improvements Supplies Fulfillment 246

Groove

FEBRUARY 27, 2024

He is responsible for developing and executing the overarching strategies and OKRs that ensure scalable and sustainable long-term growth, leveraging his expertise in digital marketing, e-commerce operations, product launch, and cross-channel sales team management.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year.

Operations 299

Operations Omnichannel Technology Improvements 299

Retail TouchPoints

MAY 25, 2023

So as the tide of consumer preferences shifts, how can consumer goods companies ensure that their operations are truly sustainable to tap into this growing market and, at the same time, navigate the treacherous waters of ESG reporting? Integrate sustainable practices into operational strategies to unify sustainability and business growth.

Consumer Goods 246

Consumer Goods Operations Consumer Supplies 246

Retail TouchPoints

FEBRUARY 2, 2022

Witherspoon has extensive experience in high-growth industries, most recently with Shipt parent company Target as the retailer’s SVP of Operations. Witherspoon also has held top operations posts at United Healthcare and the KFC U.S. Witherspoon also has held top operations posts at United Healthcare and the KFC U.S.

Operations 264

Operations Supplies Improvements Retail 264

Forrester eCommerce

AUGUST 2, 2023

And industry variability with no one-size-fits-all model? Hey B2C marketers, who else is feeling the pain of: A proliferation of consumer touchpoints? Unpredictable and fast-changing macroeconomic conditions?

B2C 195

B2C Operations Marketing Consumer 195

Retail TouchPoints

JANUARY 14, 2024

Resources will cover a broad spectrum of topics, including optimizing supply chains , creating personalized customer experiences , enhancing security and compliance , scaling operations and futureproofing retail.

Technology 302

Technology Retail Supplies Operations 302

Kissmetrics

MARCH 2, 2021

The social media giant’s rise to search engine status includes the addition of advanced features, like Facebook search operators. What are Facebook search operators, and why should you care about them? Before we get into that, let’s first talk about what search operators are and why they matter.

Operations 270

Operations Social Media Presentation Web Design 270

Retail TouchPoints

OCTOBER 19, 2021

Saks was last valued at $2 billion in March 2021 when the company split off its ecommerce business from the brick-and-mortar operations, now called SFA. Saks’ IPO plans are reportedly what prompted Jana Partners to take a stake in Macy’s and push for the department store to spin off its own ecommerce operations.

Operations 279

Operations Department Stores eCommerce Other 279

Retail TouchPoints

AUGUST 3, 2021

It has been a year since the pandemic rocked a fashion industry that was already feeling the pressure of trying to keep pace with consumer shifts toward digital, ethical sourcing and eco-friendly products. 2021 will continue to be an uncertain year, with business growth slow to pick up for the industry.

Fashion 290

Fashion Social Media Consumer Clothing 290

Forrester eCommerce

OCTOBER 12, 2020

One that will use intelligent systems of automation, in addition to systems of insights, to reduce the need for people to operate […]. We now stand on the cusp of a new era of transformation.

Operations 461

Operations Technology Customer 461

Retail TouchPoints

SEPTEMBER 7, 2021

Lei Xu, previously CEO of JD Retail, will take over as President of the larger company, leading day-to-day operations. New JD.com President Xu has been with the company since 2009, previously handling the development, operation and strategy of the company’s retail business as CEO of JD Retail.

Operations 255

Operations Retail eCommerce Management 255

Forrester eCommerce

JUNE 8, 2023

For this reason, I lean on a combination of quantitative and qualitative insights to build out a use-case heat map by industry. […] Much of what they want to know are the primary use cases where it can serve them.

Operations 195

Operations Blog 195

Retail TouchPoints

AUGUST 20, 2021

But industry experts believe that the real power of these media networks lies within the four walls of the store. Industry players overall agree that the store is not dying, it’s being reinvented and, by necessity, becoming more experiential. In the ecommerce realm, we’ve seen retail media networks emerge and accelerate.

Retail 325

Retail Supplies Webinar Omnichannel 325

Retail TouchPoints

JANUARY 10, 2024

We all know what the Industrial Revolution looked like — and this is what happens when you have all this information at your fingertips. Operators like Simon are doing it really well and I think it comes down to the fact that the most successful brands — the ones that we feel an emotional bond with — tell a great story.

Retail 278

Retail Consumer Arts Information 278

Retail TouchPoints

DECEMBER 3, 2021

Shoe Station currently has 21 locations in five Southeastern states, which Shoe Carnival will now own and operate under the Shoe Station banner. Together, we are ready to create a company defined and driven by traits that made us industry leaders today.”

Operations 278

Operations Mobile Retail Marketing 278

Wiser

FEBRUARY 29, 2024

As detailed by industry experts at the panel, the impact of staffing shortages extends beyond the bottom line. It affects every aspect of operations—from stocking shelves to customer service. For organizations operating at various scales, the advice is clear: remaining lean and nimble is key.

Operations 78

Operations Consumer Management Customer Loyalty 78

Retail TouchPoints

NOVEMBER 10, 2021

This has significant implications for the retail and consumer packaged goods (CPG) industry across the product value chain. In response to the urgency of climate change and the sentiments of their customers, more companies than ever see sustainability as a viable path to improved business operations and growth.

Retail 305

Retail Financial Services Fashion Clothing 305

Retail TouchPoints

FEBRUARY 25, 2021

The company ceased all regular operations and began the wind-down process on Feb. The company will implement the shut down through an orderly wind down process that it believes will be in the best interests of the company, its creditors and other stakeholders.”. “The

Payment Services 147

Payment Services Operations Electronics Toys 147

Forrester eCommerce

APRIL 5, 2019

Hannover Messe, the leading global trade fair for everything industrial, offers a great opportunity to feel the pulse of digital momentum in the industrial context.

Telecommunications 335

Telecommunications Information Customer Experience Management 335

Wiser

MARCH 7, 2024

The acceleration in the adoption of digital tools and strategies has become a lifeline for many, enabling them not only to survive but to thrive amidst unprecedented conditions. A recent panel hosted by Wiser Solutions shed light on these critical developments, bringing together top retail leaders across the industry.

Retail 78

Retail Technology Customer Experience Operations 78

Retail TouchPoints

APRIL 19, 2024

One industry with a particularly negative environmental impact is the retail industry. In fact, some even project that the negative impact of this industry will double by 2030. One of the most environmentally destructive aspects of the retail industry is the supply chain.

Technology 259

Technology Supplies Apparel Shipping Costs 259

Retail TouchPoints

MARCH 29, 2023

As the industry has learned over the past three-plus years, the stakes in maintaining a strong supply chain are high. Retailers need to ensure shoppers always have access to the product they want, where they want it, or else they risk losing loyalty in a difficult environment.

Operations 264

Operations Customer Supplies Technology 264

Retail TouchPoints

SEPTEMBER 1, 2023

In strong economic times, smaller, newer brands — otherwise known as emerging or up-and-coming brands — have one thing in common: access to capital. This accessibility has historically allowed emerging brands to scale their businesses, gain widespread distribution and seamlessly find their way into consumers’ hands.

Retail 264

Retail Consumer Marketing Fulfillment 264

Wiser

APRIL 18, 2024

Global teams often push for uniformity across markets to streamline operations and maintain brand consistency, while local teams advocate for customization to reflect local consumer preferences and insights. Achieving this balance is crucial for maintaining brand relevance, driving sales, and adapting to the ever-evolving consumer landscape.

Channel 78

Channel Management Social Media eCommerce 78

Retail TouchPoints

JANUARY 3, 2022

Enhancing sustainability in retail and related industries is extremely complex — and that’s putting it mildly. The fashion industry is built on a cycle of overproduction and overconsumption,” said Kalya Marci, Market Analyst at EDITED in an interview with Retail TouchPoints. “As

Fashion 228

Fashion Apparel Consumer Accessories 228

Pivotree Blog

MARCH 12, 2024

This blog explores how you can take the digital expressway to success in the heavy-duty automotive aftermarket industry. But in heavy-duty automotive finding the the right partner to help you leverage the power of digital within industry-specific constraints can make all the difference. So buckle up and read on.

Automotive 52

Automotive Supplies B2B Improvements 52

Retail TouchPoints

JUNE 9, 2023

With sustainability set to continue its growth in influence in the industry, upscale retailers must be prepared — or miss out on this particular trend. Sustainability can be highly data-driven.

Supplies 246

Supplies Operations Shipping Costs Customer 246

lateshipment

APRIL 25, 2022

The retail industry has been undergoing a digital transformation for years. Retailers now have access to high-level data and information, which they can utilize to improve operations and open up new business opportunities. Many industries use the term artificial intelligence, yet many people don’t fully get what it means.

Retail 130

Retail eCommerce Technology Improvements 130

Forrester eCommerce

NOVEMBER 7, 2018

In the decade since the global financial crisis, much of the financial services industry has made a strong recovery. While many governments are still nursing large debts, most banks, investment management firms, and insurance companies have long since returned to good health.

Financial Services 399

Financial Services Operations Banking Management 399

Retail TouchPoints

SEPTEMBER 1, 2023

In strong economic times, smaller, newer brands — otherwise known as emerging or up-and-coming brands — have one thing in common: access to capital. This accessibility has historically allowed emerging brands to scale their businesses, gain widespread distribution and seamlessly find their way into consumers’ hands.

Retail 246

Retail Consumer Marketing Fulfillment 246

Retail TouchPoints

OCTOBER 26, 2020

With ecommerce traffic unlikely to wane anytime soon, retailers need to harden their operations to prepare for a potential holiday rush. Platforms such as Amazon Web Services (AWS) have been a backbone of ecommerce for years, and their operations have led to insights on how to better prepare online operations for the digital future.

Operations 336

Operations eCommerce Retail Fashion 336