Retail TouchPoints

DECEMBER 31, 2024

Welcome to the world of retail returns, an expensive, cumbersome yet essential part of the industry. Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. If that still doesnt work, it can send the customer a link to enter a new payment method using Pay by Link.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Groove

OCTOBER 30, 2024

Business-to-business electronic commerce—or B2B eCommerce—refers to digital transactions of goods and services between two companies. The B2B eCommerce model has many components, including bulk orders, negotiated pricing, and complex approval processes. While B2B eCommerce involves commercial exchanges, B2C consists of retail sales.

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B2B Payment Services eCommerce B2C 295

Retail TouchPoints

MAY 14, 2025

From a risk and compliance perspective, defense, finance, tech, and healthcare are generally thought of as the riskiest industries but the retail sector is more vulnerable than it might appear. Thats a mistake one that risks leaving the retail industry perilously exposed.

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Payment Services Retail Point of Sale POS 179

FastSpring

DECEMBER 6, 2024

Cade , the antitrust regulation agency in Brazil, is joining the list of governments and agencies around the world that are telling Apple to allow steering from apps to other payment options than just Apples own, Reuters reports. Spend less time managing your payments and compliance and more time making great games!

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Payment Services Payments Games Article 146

Retail TouchPoints

OCTOBER 23, 2024

RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

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Technology Consumer Payment Services Retail 275

FastSpring

OCTOBER 23, 2024

Market options have been opening up for both publishers and players in the mobile games industry thanks to shifting laws and regulations around the world. So where do you start if you want to provide more global payment solutions to your player base while chipping away at the hefty 30% fees that mobile marketplaces charge?

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Merchant Services Payments Payment Services Games 148

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

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Payment Services Retail POS Fulfillment 138

FastSpring

DECEMBER 5, 2024

But in many instances, just setting up the web shop is only part of the process — you’ll need to set up some sort of payments solution, too. There are solutions that make this process much easier — more on that below.) Below, we’ll cover: What a gaming payment gateway is. Why you need a payment solution for your web shop.

Payments 89

Payments Payment Services Merchant Services Games 89

FastSpring

NOVEMBER 13, 2024

The companies have integrated FastSpring’s global localized payments and compliance platform with Nexus’ industry leading creator-powered web shops. A global payments & compliance orchestration platform that will allow your players to transact in the currencies and local payment methods that work best for them.

Merchant Services 158

Merchant Services Payments Games Payment Services 158

Retail TouchPoints

OCTOBER 30, 2024

Self-service kiosks allow shoppers to take charge. Laptops allow hybrid retail workers to provide personalized customer service from remote locations, and new use cases for AI in retail continue to emerge as organizations experiment with the technology to better serve customers and propel business. IT teams today can (and should!)

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

OCTOBER 22, 2024

Operating a CX strategy that equips founders and team members to interact directly with users is critical. Implementing processes that facilitate real-time communication and feedback collection is crucial. These companies operate in competitive markets where personalized service can make or break their success.

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Payment Services Small Business Retail Recommendation Customer Experience 264

Retail TouchPoints

JULY 14, 2025

Based on our experience of counselling clients in the retail industry, we have identified 10 legal risks that threaten the value of a retail brand : 1. Along with these state laws, the Federal Trade Commission (FTC) Act governs the activities of businesses selling goods and services online. Failure to clear and protect your trademark.

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Payment Services Social Media Retail Gifts 147

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Once the order is approved, they call customer service to request a change to the delivery address so they can receive the stolen goods.

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Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

NOVEMBER 14, 2024

Businesses today operate in a fast-moving cyber threat landscape. As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. Deploy AI and automation security tools.

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Retail Payment Services Consumer Management 277

Retail TouchPoints

JUNE 19, 2025

The Impact of Technical Disruptions on Retail A vivid illustration of the vulnerability of retail operations to technical disruptions occurred recently in the UK. Greggs, the nation’s largest chain of bakeries, experienced a significant payment system failure that impacted over 2,450 stores nationwide.

Payment Services 147

Payment Services Retail Customer Experience Operations 147

Retail TouchPoints

DECEMBER 5, 2024

And process returns of stuff people don’t want! For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service. the fulfillment scenarios really are endless. And don’t forget that they need to sell stuff! Keep the stores tidy.

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POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

JANUARY 6, 2025

The re-emergence of tariffs on the global trade horizon has once again thrust the retail industry into uncertainty. While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers.

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Retail Supplies Apparel Customer Loyalty 278

Retail TouchPoints

MARCH 6, 2025

In retail brand impersonation attacks, cybercriminals pose as trusted retailers or brands to deceive consumers into revealing sensitive information, making payments for fake products or downloading malicious content. They can also impersonate company executives internally, tricking employees into authorizing payment on fraudulent invoices.

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Payment Services Social Media Download Information 232

365 Retail

JUNE 13, 2025

The digital marketplace landscape is rapidly evolving, and one of the most significant innovations transforming how platforms handle payments is the embedded wallet solution. This technology allows marketplaces to maintain complete control over their payment infrastructure while providing users with a seamless, in-app financial experience.

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Payments Payment Services Operations eCommerce 52

Retail TouchPoints

NOVEMBER 29, 2024

Promotional efforts such as coupons and discounts work well in social commerce, too, as do flexible payment terms. She has a diverse background spanning marketing, partnerships and business development for both the tech and consumer industries. Cultivating KOCs (key opinion consumers, a.k.a.

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Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

JANUARY 2, 2025

20, 2024) It was another rocky year for retail industry mergers, with Walgreens paying out over $190 million over a previous failed merger and the fizzling out of the $24.6 Walgreens Agrees to $192.5M Settlement with Shareholders Over Failed Rite Aid Merger (Oct.

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Retail Payments Payment Services Supplies 278

Retail TouchPoints

JULY 9, 2025

In this article, I’ll explore the reasons behind this trust gap — especially when it comes to security and payment confidence — and share some thoughts about what retailers, social platforms and regulators must do to close it. Off-Platform Payment Links: Payment links are URLs that can be added to direct messages, stories or posts.

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Social Media Merchant Services Payment Services eCommerce 147

FastSpring

MAY 20, 2025

Supporting country-specific debit networks, mobile wallets, and bank transfer schemes gives buyers seamless and trusted payment options. But dont take our word for it; the results from a Baymard study speak for themselves: Businesses that enable regionally preferred payment methods see 21% higher growth rates than those that dont.

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Payments Merchant Services Payment Services Marketing 139

Retail TouchPoints

DECEMBER 2, 2024

on Black Friday according to Mastercard SpendingPulse , which measures in-store and online retail sales across all payment types. billion in online sales on Black Friday globally as usage of Gen AI features bumped up 6% week over week on that day and the usage of AI-enabled online chat services grew 31% year over year.

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Merchant Services Apparel Jewelry Mobile 279

FastSpring

JANUARY 13, 2025

Ready to jump start the new year learning about the latest and greatest in the global games industry? Pocket Gamer Connects is the leading international conference series for the global games industry. From indie to AAA, were looking forward to meeting the vast array of leaders and professionals in the gaming industry in person.

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Merchant Services Payments Payment Services Games 167

FastSpring

OCTOBER 24, 2024

We provide an all-in-one payment platform for SaaS, software, video game, and other digital product businesses, including VAT and sales tax management, payment localization, and award-winning consumer support. Learn more about FastSpring’s global payments. Set up a demo or try it out for yourself. dollars for simplicity’s sake.

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Merchant Services Payment Services Download Demo 158

Retail TouchPoints

OCTOBER 18, 2024

Fraud has plagued retailers for quite some time, but the issue is now getting its time in the spotlight due to the increased use of AI within the industry, as well as consumers’ general awareness of the trend. Don’t let your brand be the next frustration. Ditch the traditional, outdated password by embracing passwordless authentication.

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Consumer Technology Payment Services Information 305

Ecommerce Platforms

JULY 7, 2025

In this review, I’ll break down everything I found while comparing both platforms — from pricing and payment gateways to templates, apps, SEO, and enterprise capabilities. You can connect your store to over a hundred payment providers with just a few clicks. Quick Comparison: Kooomo vs Shopify FeatureShopifyKooomoOverall Rating4.8/53.9/5Starting

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Merchant Services Shopify Payment Services eCommerce Platforms 104

365 Retail

JUNE 6, 2025

By 2025, the differences between traditional retail and digital payments will be almost gone. A Lithuania cryptocurrency license is becoming more and more popular among retailers and fintech businesses as the most calculated move to get into the European cryptocurrency industry. Retail Case Studies: Who’s Already On Board?

Payment Services 52

Payment Services Cryptocurrencies Payments Management 52

RetailDive

JULY 7, 2025

Skip to main content Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. You can unsubscribe at anytime. A recent NielsenIQ study showed 40% of consumers are willing to use AI to enhance daily shopping decisions , highlighting a growing reliance on AI in-store.

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Payment Services Department Stores Retail Webinar 84

Retail TouchPoints

MARCH 27, 2025

Dealing with customer service for a faulty product or return? One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. Most still rely on Natural Language Processing (NLP), keeping them locked in a cycle of linear interactions.

Payment Services 147

Payment Services Multi-channel Customer Experience Shipping Costs 147

FastSpring

NOVEMBER 27, 2024

In the SaaS industry, the checkout experience can make or break a sale. A seamless, localized checkout process is crucial for converting potential customers, especially in global markets. Payment methods. Offering your checkout process in the local language of your customers builds trust and reduces friction.

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Merchant Services Payment Services Demo Mobile Payments 158

Ecommerce Platforms

JUNE 13, 2025

Here's the quick answer: There are five main types of POS systems retailers use—cloud-based, on-premise, mobile (mPOS) , self-service kiosks, and omnichannel systems. It’s not just about convenience— it’s about running your operations without friction. I’ve worked in retail and ecommerce for over a decade.

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POS Shipping Costs Payment Services Retail 129

FastSpring

OCTOBER 14, 2024

Note: FastSpring provided support regarding alternative payment methods in the case. For nearly two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you.

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Payments Merchant Services Payment Services Games 174

365 Retail

JUNE 6, 2025

Research from UK Finance shows that people over 65 are using contactless payments more than ever, with 83% of this group making at least one tap-and-go purchase every month. This is a clear sign that contactless payments have gone mainstream, with the convenience appealing across the board.

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Payment Services Cryptocurrencies PayPal Games 52

RETAIL MANAGEMENT SOFTWARE

JULY 3, 2025

In the high-value world of jewelry retail, managing inventory precision, customer relationships, and sales processes requires more than just a generic ERP. Jewelry retailers need purpose-built software that understands the industry’s nuances—from serialized diamonds and appraisals to repairs and consignment.

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Jewelry Payment Services Management POS 70

FastSpring

MARCH 27, 2025

Per the Commissions press release , the two sets of preliminary findings specifically address Google Search giving preference to Alphabets own services, and the Play Store preventing app developers from freely steering consumers to other channels for better offers.

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Payment Services Payments Games Document 141