Retail TouchPoints

FEBRUARY 4, 2025

The retail industrys rapid adoption of generative AI technologies will continue in 2025. In 2025, four key trends will drive the adoption of gen AI in the retail industry: 1. These agents will serve as digital brand ambassadors, capable of assisting with purchases, answering questions and even offering style or product recommendations.

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Retail TouchPoints

DECEMBER 16, 2024

Industries such as fashion, for example, face significant customer stakeholder pressure as well as complex, decentralized supply chains with the heavy burden of Scope 3 emissions (approximately 96% of the sector’s total). The retail sector faces significant challenges in achieving sustainability. Our research highlights that U.S.

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Retail TouchPoints

OCTOBER 17, 2024

Achieving One-to-One Personalization in Marketing Campaigns One of the most talked-about use cases of generative AI across all industries is the near instantaneous production of written content, such as emails and social media posts. billion items.

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Retail Customer Data Social Media Technology 308

Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. From stocking shelves to guiding shoppers, robots are proving their value across various tasks.

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Retail Operations Technology Recommendation 179

Retail TouchPoints

JANUARY 9, 2025

In terms of consumer acceptance of AI, there are strong indications that many consumers are unaware that AI is already sharpening the product recommendations they receive or has planned a faster delivery route so that their package arrives on time. Reflections on Tariffs and Trade Disruptions PAN: Since the results of the U.S.

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Supplies Shipping Costs B2C Channel 289

UpSellIt

DECEMBER 2, 2024

How to Calculate and Compare to Industry Standards Across many ecommerce industries, acquiring new customers is expensive. Before you can improve your customer acquisition cost, it’s important to understand how to calculate it and what the industry standards are. What’s a Good CAC?

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Shipping Costs Customer Recommendation eCommerce 150

Retail TouchPoints

JANUARY 13, 2025

A More Personalized Approach: AI-Driven Personalization Personalized product recommendations based on customer behavior and preferences also can reduce returns. Accurate and detailed descriptions reduce the chances of customers purchasing items that dont meet their needs or expectations, helping to curtail returns.

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Retail TouchPoints

MARCH 26, 2025

These knowledge graphs revolutionize customer journeys by enabling personalized recommendations, enhancing customer service and optimizing interactions across multiple touch points. Use Case #2: Personalized Recommendations One of the most impactful applications of AI-powered knowledge graphs is in delivering personalized recommendations.

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Retail TouchPoints

OCTOBER 18, 2024

Fraud has plagued retailers for quite some time, but the issue is now getting its time in the spotlight due to the increased use of AI within the industry, as well as consumers’ general awareness of the trend. Don’t let your brand be the next frustration. Ditch the traditional, outdated password by embracing passwordless authentication.

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Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. And in many cases, customers purchase the wrong product due to unclear descriptions, poor recommendations or limited guidance. Europe, and APAC.

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Retail TouchPoints

JANUARY 9, 2025

The ecommerce industry is undoubtedly booming in the United States despite predictions that economic uncertainty would hinder consumer spending. In fact, rather than looking at lifetime value or customer acquisition cost (CAC) as standalone metrics, it is recommended to analyze the LTV:CAC ratio.

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365 Retail

MARCH 29, 2025

Email marketing has been a cornerstone of digital marketing strategies for years, but in 2025, it is playing an even more crucial role in the retail industry. This article explores the latest trends and strategies that make email marketing an essential tool for the retail industry in 2025.

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365 Retail

NOVEMBER 28, 2024

The influencer marketing industry was priced at 21 billion in 2024 and is projected to rise to 25 billion pounds by the close of 2024. Consumers commonly invest in the product recommendations of their chosen influencer; others are turned away by what they deem inauthentic content. The post Influencer Overload?

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Small Business Retail Consumer Recommendation Operations 62

Retail TouchPoints

OCTOBER 23, 2024

RFID can enable personalized product recommendations and a more seamless in-store experience. By choosing RFID, retailers not only adopt a technology that keeps them at the forefront of the retail industry while embracing a solution that aligns with the evolving expectations of privacy and efficiency from both the market and consumers.

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Technology Consumer Payment Services Retail 275

Retail TouchPoints

MARCH 10, 2025

Gary Hawkins has been enmeshed in the retail industry for nearly three decades. Every step of the way, he has provided the industry with timely and thought-provoking content, educating the market through works like Building the Customer Specific Retail Enterprise ; Customer Intelligence ; and Retail in the Age of I.

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Retail Technology Customer Loyalty Books 200

Retail TouchPoints

JUNE 23, 2025

They dynamically interpret a shopper’s intent, combine that understanding with up-to-date product data, and generate insightful answers and product recommendations in real time. What do you recommend?” These systems don’t just pick from a list of canned responses. And the results should delight the customer.

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Retail Recommendation Operations Customer Experience 162

Retail TouchPoints

FEBRUARY 18, 2025

This is one of the few rewards programs in the industry designed to reward Pros from their first dollar spent no special volume thresholds to earn and save at Lowes.

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Consumer Subscription Recommendation Customer Experience 179

Retail TouchPoints

JUNE 24, 2025

With Pearl Planner, we’re delivering something the industry has never seen: a deeply personalized, AI-powered partner guiding couples through every detail of their day — on their terms — and completely for free,” said Kelly Cook, CEO of David’s Bridal in a statement.

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Recommendation Gifts Books Shopify 147

Retail TouchPoints

JUNE 20, 2025

By analyzing customer behavior, you can offer tailored product recommendations , personalized offers and birthday perks that make shoppers feel valued. Personalization isn’t just about product recommendations — it’s also about making every interaction feel thoughtful and relevant.

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Customer Retention Customer Experience Consumer Recommendation 257

Retail TouchPoints

DECEMBER 17, 2024

Because these recommendations are automated, customers receive them instantly; the immediacy is crucial, because delays can lead to distraction, lost interest and uncompleted transactions. Customers also can filter products by in-store pickup availability or take advantage of buy online/pick up in-store (BOPIS) fulfillment options.

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eCommerce Shipping Costs Supplies Fulfillment 260

Retail TouchPoints

JULY 17, 2025

The 11-to-5 window is what we recommend for optimal engagement. With this awareness in mind, marketing, legal and compliance teams can connect to create personalized solutions tailored for their programs and industries as part of advance holiday preparations and throughout the year. Messages cannot be sent outside of 8 a.m. local time.

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Mobile Marketing Retail Subscription 148

Retail TouchPoints

NOVEMBER 26, 2024

Done right, it’s the beginning or continuation of a relationship…one that will not only result in more purchases over time but also recommendations, reviews and further support. After all, this is more than just a transaction. That’s called loyalty. Clearly, price is only one factor among many that influence these consumer decisions.

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Consumer Channel Social Media Mobile 290

Retail TouchPoints

JULY 2, 2025

AI already has affected shopping habits for large numbers of consumers, and its ability to make hyper-personalized product recommendations — and also to find the best prices and deals — will continue to accelerate the technology’s use. shoppers trust AI recommendations — a remarkably high number for a relatively new set of technologies.

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Gifts Recommendation Consumer Supplies 165

Retail TouchPoints

JUNE 5, 2025

Earning this loyalty is more important than ever, given how competitive the grocery industry has become. The more retailers can support consumers desire to live more sustainably, the more loyalty theyll generate. freshest produce, lowest prices, best frozen food selection, etc.).

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Consumer Customer Retail Recommendation 162

Retail TouchPoints

OCTOBER 22, 2024

Small businesses can stand out by focusing on individual customer needs — such as personalized product recommendations, flexible payment options and customized communication preferences. Enterprises can leverage this technology to offer recommendations and support as well as maintain high CX standards across all levels of their organization.

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Payment Services Small Business Retail Recommendation Customer Experience 264

Retail TouchPoints

FEBRUARY 4, 2025

Rosem: [Black cosmetic challenges] such as razor bumps, keloids, hyperpigmentation, as well as the differences in hair textures and hair types as a consumer, if Im going into a store and have questions about these concerns, I want to know someone can answer them and recommend products for them.

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Payment Services Consumer Omnichannel Recommendation 214

Retail TouchPoints

OCTOBER 28, 2024

Gen Zers also place a high value on community and peer recommendations, often trusting influencers, reviews, and other forms of user-generated content (UGC) over traditional advertising. Gen Zers speak up for what they believe in and like to support brands that do the same.

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Consumer Social Media Recommendation Travel 275

365 Retail

NOVEMBER 8, 2024

As the retail industry continues to evolve, delivering engaging, immersive in-store experiences is more important than ever. Keynote speakers, including industry leaders and experienced professionals, will share their expertise on how visual merchandising can be used to convey brand values, build customer loyalty, and drive sales.

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Retail Events eCommerce Presentation 57

365 Retail

DECEMBER 24, 2024

The retail industry is approaching 2025 with significant momentum and a dynamic landscape shaped by notable developments over the past year. Against this backdrop, here are five key trends set to shape the retail industry in 2025.

eCommerce 62

eCommerce Retail Omnichannel Technology 62

Groove

MARCH 4, 2025

Ari explains why site search should be viewed as your online salesperson, guiding customers to the the products that most closely match their search intent with AI-powered recommendations, real-time suggestions, and natural language understanding. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them.

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eCommerce Magento BigCommerce Travel 240

Retail TouchPoints

DECEMBER 25, 2024

This article will touch on the impact in-store and online returns make to retailers and will provide recommended strategies to offset the surge in returns this holiday season. The retail industry is in an exciting place of new possibilities, and mastering the return process will be critical for retailers this holiday season.

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Shipping Costs Social Media Electronics Customer Loyalty 162

Groove

OCTOBER 24, 2024

As you select the optimal B2B software for your business, we recommend following these tips: Think about other software you need and the types of integrations that will help you. Read reviews from other businesses in your industry to see how they like the software.

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eCommerce Software B2B eCommerce eCommerce Platforms 315

RetailDive

JUNE 10, 2025

Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Recent research from Walmart found 27% of respondents prefer AI recommendations, while 24% trust social media influencers. Please let us know if you have feedback.

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eCommerce Customer Department Stores Webinar 80

Retail TouchPoints

JUNE 18, 2025

Fortunately, RMNs are actively collaborating with industry bodies and technology partners to address these challenges through initiatives focused on standardization and interoperability.

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Retail TouchPoints

FEBRUARY 12, 2025

In an industry riddled with silos, the winners are not just bringing marketing/content leads ( 70% ), social media teams ( 41% ) and the C-level into discussions ( 32% ); theyre also bringing product/merchandising ( 32% ), operations ( 20% ) and store leads ( 15% ) into the mix.

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Social Media Channel Webinar Marketing 191

Retail TouchPoints

MARCH 7, 2025

Additionally, 810 financial institutions took part in the survey, which included results and recommendations for both industries.

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Payment Services Retail POS Fulfillment 138