Retail TouchPoints

NOVEMBER 29, 2024

South Koreans enjoy blazing digital infrastructure and high social media engagement through platforms such as KakaoTalk and Naver Shopping. There also seems to be a greater willingness among APAC consumers to buy directly through social media, in-app. Success with Social Commerce Depends on Data That brings us to data.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

NOVEMBER 12, 2024

QR codes offer a powerful solution, enabling brands to streamline transactions, provide instant product information and cultivate deeper customer relationships. They primarily use them to compare prices with online retailers, check ratings and reviews, access detailed product information, and unlock digital coupons or discounts.

Gifts 276

Gifts Magazine Information Social Media 276

Retail TouchPoints

OCTOBER 28, 2024

They spend a lot of time online, particularly on social media platforms. With so much information at their fingertips, however, their attention spans have grown short – they tend to prefer quick, engaging content (see the success of TikTok!). Leverage social media Where do you go to find Gen Zers? Social media!

Consumer 275

Consumer Social Media Recommendation Travel 275

RetailDive

JULY 10, 2025

Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. consumers by Partner Centric shows that TikTok is only one of the social media platforms where people are making purchases. A survey of U.S. By Nate Delesline III • Feb.

Social Media 73

Social Media eCommerce Webinar Payment Services 73

Retail TouchPoints

JULY 14, 2025

and jurisdictions where expansion in the next five years is likely: Trademark protection is jurisdictional, so knowing where your key markets are now and will be in the next five years will help to inform your filing strategy and provide opportunities to leverage international treaties to lower the costs of trademark protection.

Payment Services 147

Payment Services Social Media Retail Gifts 147

Retail TouchPoints

JULY 10, 2025

Smooth Journeys will Foster Loyalty Gen Alpha has grown up with instant access to information, entertainment and services. Younger consumers will expect retailers to be upfront about how they handle personal information, and they’ll want clear, easy ways to choose how much they share. Should Retailers Embrace Cryptocurrency Payments?

Merchant Services 165

Merchant Services Payment Services Payments Digital Currency 165

Retail TouchPoints

JANUARY 13, 2025

The ability to generate creative faster and at scale enabled the brand to improve its marketing reach and impact across different channels, from social media and beyond. Martin also offered the example of Lowes to showcase how retailers can harness the power of digital twins to support agility, efficiency and speed to market.

Supplies 290

Supplies Social Media Improvements Operations 290

Retail TouchPoints

FEBRUARY 14, 2025

This sector is held to the highest ethical standards by shoppers who want to make the most informed decisions possible as part of their commitment to conscious consumerism. While social media and the ever-presence of influencers cant be ignored, its clear that Digital PR can make beauty challenger brands shine in ways no other channel can.

Beauty and Health 232

Beauty and Health Social Media SEO Consumer 232

Groove

NOVEMBER 7, 2024

For example, the same promotions are presented both on social media and through email to ensure consistency. If your social media and email teams have to operate consistently, for example, they need to work together closely to ensure their practices reflect each other and deliver consistent experiences.

Multichannel 387

Multichannel Omnichannel eCommerce Channel 387

Retail TouchPoints

DECEMBER 18, 2024

Today, shoppers can easily browse and purchase products through various platforms, including computers, smartphones and social media. Staying informed allows businesses to adjust their practices and stay one step ahead. However, a well informed and mindful ecommerce retailer can make their voice heard.

Retail 278

Retail Clothing eCommerce Social Media 278

Retail TouchPoints

DECEMBER 6, 2024

RTP: How have you used data and insights to inform your approach? The 12 -month development process was deeply informed by the work of our Consumer Insights team, as well as on-site store testing across the fleet. Who were the key players in this process? Performance and value are now foundational to our entire house of brands.

Apparel 289

Apparel Fashion Social Media Clothing 289

Retail TouchPoints

JANUARY 9, 2025

AI algorithms can now generate your brands top personas in minutes and provide you with detailed information like their demographics, behavior, interests and product preferences. They can access this information immediately and make quick adjustments to campaigns and strategy as needed.

Customer 289

Customer Marketing Social Media Customer Data 289

Retail TouchPoints

DECEMBER 11, 2024

Imagine the complexity of retail operations spanning multiple countries and channels including brick-and-mortar, mobile, marketplace and social media, with a vast and ever-changing product range. in information and decision sciences from Carnegie Mellon University. Prior to joining Vertex, Olanday worked for Ikea and EY.

Retail 274

Retail Point of Sale Gifts Toys 274

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Offer multiple communication channels for customer support, including phone, chat, email, and social media. Use social media to engage customers and ask for feedback or suggestions. Engage Customers Through Social Media Social media is a powerful tool for maintaining relationships with existing customers.

Customer Retention 109

Customer Retention Customer Social Media Retail 109

Retail TouchPoints

FEBRUARY 18, 2025

This is mostly a top-of-the-funnel phenomenon 90% or more of the searches for which consumers are presented with an AI Overview have an informational intent as opposed to a transactional intent. Except now that path may be blocked about 75% of searches that trigger AI Overviews wind up as zero-click searches.

Consumer 236

Consumer SEO Marketing Information 236

Retail TouchPoints

JULY 1, 2025

Today’s parents aren’t just checking boxes on a registry, they’re curating a constantly evolving collection of products, sourced through social media , peer advice and lived experience. Ongoing Discovery Through Social Media Today’s parents are highly intentional about what they buy, and when. That model is fading fast.

Social Media 147

Social Media Fulfillment Recommendation Marketing 147

Retail TouchPoints

JUNE 10, 2025

They’ve grown up in a world shaped by social media, rapid technological advancement and rising social consciousness. Authenticity Over Advertising Gen Z grew up with endless access to information and a finely tuned radar for inauthenticity. However, Gen Z doesn’t shop like their predecessors.

Retail 162

Retail Multi-channel Social Media Fashion 162

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. In fact, 16% of respondents from the consumer attitudes survey said theyd been the victim of social commerce fraud in the past year.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

FEBRUARY 26, 2025

This next, more expansive version of omnichannel (as Walmart sees it) encompasses everything from hyper-personalized product recommendations, virtual shopping assistants and automated delivery to virtual try-on and in-platform buying (whether that platform be social media, television, a gaming environment or something else entirely).

Games 173

Games Retail Social Media Arts 173

Retail TouchPoints

MAY 7, 2025

Other services in the RaaS 2.0

Technology 200

Technology Small Business Retail Social Media Supplies 200

Retail TouchPoints

JULY 9, 2025

A memorable, one-of-a-kind experience composed of evocative architectural gestures and artisanal elements, as well as features that guests are captivated by and want to revisit, is one that they will also share with friends and followers through social media and word of mouth.

Retail 165

Retail Multi-channel Social Media Arts 165

Ecommerce Platforms

JULY 7, 2025

Quick answer: The market for personalized products is on a bullish run fueled by the Gen Z audience preferences, social media frenzy, adoption from e-commerce giants, and quick fulfillment models. 2025 is the year of personalized and custom products in e-commerce.

eCommerce 118

eCommerce Merchant Services Social Media Fulfillment 118

Groove

DECEMBER 5, 2024

With this knowledge in hand, you can make a more informed decision as to whether HubSpot is the right platform for your eCommerce business. The Marketing Hub also helps businesses use Google Ads, blogs, forms, and social media more effectively. What Is HubSpot?

eCommerce 301

eCommerce Marketing B2B Management 301

Retail TouchPoints

OCTOBER 14, 2024

As social media and digital connectivity continue to shape consumer behavior, especially among younger generations, brands are increasingly focusing on how to leverage fandoms and community to connect with young shoppers. Here are the top takeaways: 1. Gen Z has their own language.

Social Media 278

Social Media Consumer Management Marketing 278

ROI Revolution

NOVEMBER 8, 2024

Examples of brand-produced ads include scripted television ads where an actor is portraying a scene to sell you a product, or social media ads that feature professional images that were shot at a styled shoot. This type of content “stops the scroll” due to the way it seamlessly appears as another social media post in your users’ feeds.

Marketing 142

Marketing Social Media Consumer Channel 142

Retail TouchPoints

NOVEMBER 18, 2024

Moreno has helped build and scale the True Classic customer support team, social media moderation team, and consumer insights team, equating to a single unit of nearly 20 employees. We’ve maintained the same size team because we just continue to get more efficient and [have been able to] drive down costs,” Moreno said.

Shipping Costs 147

Shipping Costs Social Media Fulfillment Consumer 147

365 Retail

FEBRUARY 9, 2025

Many retailers collect vast amounts of information but fail to utilise it meaningfully. Customers now expect a consistent and integrated experience across physical stores, websites, mobile apps, and social media platforms. The effective use of customer data plays a crucial role in loyalty-building.

Customer Loyalty 52

Customer Loyalty Customer Retail Social Media 52

Retail TouchPoints

OCTOBER 15, 2024

Even travel companies like United Airlines are seizing new commerce opportunities, creating more connected media and commerce moments that drive one-to-many and one-to-one engagement.

Marketing 295

Marketing Travel Consumer Other 295

lateshipment

MARCH 8, 2025

Up to 10% of parcels are delivered late during the holiday season Nearly half of consumers (45%) say they are unlikely to continue ordering from a company even after just one instance of late delivery Frustrated customers with delayed holiday gifts will take their frustrations to social media and demotivate others from shopping with you.

Management 130

Management eCommerce Shipping Shipping Labels 130

Retail TouchPoints

JULY 16, 2025

Consumers today are a lot more informed and more intentional — they definitely do their research,” said Heidi Lim, VP of Ecommerce at Patrick Ta Beauty in this week’s episode of the Retail Remix podcast.

Definition 147

Definition eCommerce Channel Information 147

Steve Dennis

NOVEMBER 18, 2024

Whether the shop you visited had what you wanted at all, or had it in your desired size or color, was a bit of a gamble and there was little to no information on product quality or the best price to pay. INFORMATION about product quality, features and ben- efits, and in-stock availability all became fast and easy to acquire.

Department Stores 78

Department Stores eCommerce Social Media Books 78

CPC Strategy

NOVEMBER 13, 2024

For example: On certain marketing channels, like social media platforms , a lack of meaningful engagement on the ad can limit your reach.   On channels like social media that show many ads in succession and target smaller audiences, ad fatigue can emerge in as little as 2 or 3 weeks.

Social Media 98

Social Media Channel Technology Marketing 98

Ecommerce Platforms

JULY 15, 2025

Experiment with social media, email, SEO strategies – anything that speaks to your audience. Once your product design is ready, you’ll need to add all the other information your customers need, like your title, description, tags, pricing, any collection information, and shipping details.

Shopify 118

Shopify Shipping Costs Shipping eCommerce Platforms 118

Smile.io

JULY 4, 2025

Ensure your website and social media channels reflect your brand's values. It offers insight into long-term profitability and informs marketing spend. Understanding CLV informs budgeting and marketing strategies. It keeps customers informed and engaged with your brand. Next, they make their first purchase.

Customer Retention 46

Customer Retention eCommerce Customer Merchant Services 46

365 Retail

MARCH 26, 2025

Brands increasingly leverage social media platforms, influencer marketing, and user-generated content to expand their reach. This clear positioning resonates with informed consumers who research ingredients before purchasing. Digital Content Integration K-beautys resurgence is also supported by digital content integration.

Beauty and Health 52

Beauty and Health Marketing eCommerce Platforms Multi-channel 52

lateshipment

MARCH 15, 2025

It ensures customers receive all essential information promptly so that they stay informed when it comes to their orders and have questions answered before they even arise. A seamless, integrated communication strategy builds trust, keeps customers informed, and enhances their overall experience with your brand.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

RetailDive

JUNE 10, 2025

Skip to main content CONTINUE TO SITE ➞ Dont miss tomorrows retail industry news Let Retail Dives free newsletter keep you informed, straight from your inbox. Recent research from Walmart found 27% of respondents prefer AI recommendations, while 24% trust social media influencers. All copyright resides with them.

eCommerce 80

eCommerce Customer Department Stores Webinar 80