Retail TouchPoints

AUGUST 15, 2023

While it’s always helpful to arm associates and live chat agents with communication guides and tools that will help them deescalate issues and solve problems, automated tools are becoming more common. Instead of an upsell, use post-purchase messaging to provide helpful information about the product that’s coming,” Pfeiffer recommended.

Live Chat 241

Live Chat Merchant Services Recommendation Customer Experience 241

Groove

FEBRUARY 16, 2024

Shopify and HubSpot make for a powerful duo, allowing you to connect all of HubSpot's powerful sales and marketing features directly to your Shopify store. This unified view of customer data allows businesses to create targeted marketing campaigns, personalized communication, and more effective customer segmentation.

Shopify 379

Shopify Live Chat Customer Data Information 379

Ecommerce Platforms

MARCH 28, 2022

Cue, live chat software. Of course, to offer decent chat functionality on your site, you'll need to use the right software. Tidio is a chat solution offering powerful live chat and chatbot tools. Tidio comprises two significant features: Live chat to provide customer support. Tidio’s Live Chat.

Live Chat 211

Live Chat Shipping Costs Article Operations 211

Groove

JULY 2, 2019

Experiment With Live Chat & Chat Bots. We recommend button sizes no smaller than 44 pixels by 44 pixels to accommodate finger tap on mobile devices. If you're interested in learning more, we recommend our related blog about eCommerce checkout best practices. Shopping Cart Abandonment Tips. Add Clear Incentives.

Shopping Carts 284

Shopping Carts Payments Live Chat Shipping Costs 284

Groove

FEBRUARY 21, 2019

To help, we've outlined our favorite tried-and-true eCommerce marketing tools to help businesses achieve their goals. Whether you're looking for SEO tools or a marketing automation platform, we've got you covered. eCommerce Marketing Tools. Google Marketing Platform. PPC Negative Match Recommendations.

eCommerce Marketing 284

eCommerce Marketing eCommerce Marketing PPC 284

Optimizely

MAY 7, 2019

But is their marketing as smooth as the perfect wave? Then, we took a deep dive into Faherty’s marketing strategy, looking at cart abandonment, retargeting, checkout, and much more. ?Want We’re giving it away to one of our lucky Marketing Unboxed subscribers. Want even more in-depth marketing reviews? Wrapping It Up.

Live Chat 150

Live Chat Marketing Magazine Apparel 150

Omnisend

JANUARY 6, 2021

Optimizing an ecommerce marketing strategy can seem like a daunting task these days. Sure, every ecommerce business is different, but there are certain key areas that, when optimized, are guaranteed to boost the marketing performance and revenues of any retailer, large or small. Reading Time: 8 minutes. Reduce Abandoned Carts.

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

Groove

APRIL 11, 2022

Groove Commerce is here to help mid-market and Enterprise merchants build, design and grow their eCommerce websites. Create a Content Marketing Strategy. When developing an eCommerce website, it’s also important to take into account how you’ll market your content. Use a Customer Support & Live Chat Tool.

Merchant Services 195

Merchant Services eCommerce Live Chat BigCommerce 195

Groove

FEBRUARY 20, 2024

A Shopify CRM assists business owners with sales, marketing, and customer service, freeing up time for you to put your focus into core business activities and product development. Klaviyo provides live chat and direct email support. The downside is that HubSpot may be cost-prohibitive for some small businesses on a tight budget.

Shopify 195

Shopify eCommerce B2B Live Chat 195

Ecommerce Platforms

OCTOBER 12, 2022

We’ve rigorously tested and compared them both to help you understand which stands out in the following categories: Main Features Pricing Design Marketing Customer Support. They have plenty of other themes that you could technically use to make an online store, but it’s recommended you choose one that’s designed for ecommerce catalogs.

BigCommerce 209

BigCommerce Payment Services Merchant Services Shipping Costs 209

Kissmetrics

FEBRUARY 1, 2022

Conversion rates are the lifeblood of any online marketing campaign. Whether you are an experienced digital marketer or new to the field, understanding, tracking, and increasing conversion rates all play a big role in the success of your website. A/B testing is the cornerstone of most effective marketing campaigns.

Improvements 245

Improvements Live Chat SEO eCommerce 245

Ecommerce Platforms

MAY 11, 2023

In today’s Askly review, we’re exploring the features and benefits of one of the most user-friendly tools for multilingual customer support on the market. Built from the ground up to simplify language translation, this chat-based solution requires no coding knowledge, and can be easily implemented into your website in no time.

Live Chat 104

Live Chat Customer Social Media eCommerce Platforms 104

Retail TouchPoints

NOVEMBER 22, 2022

Conversational commerce is a marketing strategy that integrates the conversational in-store experience that consumers know and love into the online shopping journey, making the buying process more personalized and convenient for eager shoppers. They can reach out for help to filter results and receive tailored product recommendations.

Payment Services 261

Payment Services Live Chat Payments Retail 261

Kissmetrics

NOVEMBER 30, 2020

Hubspot’s Service Hub —Best for Free Software and Deals Zendesk —Best for a Complete Support Suite Groove —Best for Small Businesses and Startups TeamSupport —Best for B2B Support LiveAgent —Best for Live Chat Service Salesforce Service Cloud —Best for Remote and On-Site Support Freshdesk —Best for a Streamlined System.

Live Chat 239

Live Chat Customer B2B Social Media 239

Inflow Insights

OCTOBER 14, 2021

Sure, classic marketing strategies like asking for referrals, promoting at industry events, and doing cold outreach have their place. But, with such complex digital marketing practices, where do you even begin? Before anything else, we recommend scaling content production to target all of your important customer segments.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

Email Audience

SEPTEMBER 21, 2023

Perhaps you’re a small business owner overwhelmed by the modern marketing minefield. Or maybe you’re a seasoned pro looking to push the boundaries of what your marketing campaigns can achieve. Either way, we’re here to help you understand 2 of the marketing world’s most essential concepts. What is email marketing?

Marketing 52

Marketing Live Chat Multi-channel Social Media 52

Groove

JANUARY 23, 2019

Underneath it, your website, marketing, shipping and customer service create micro-moments that influence customer sentiment. HubSpot refers to this as the “delight” portion of its inbound marketing flywheel. Incorporate phone and live chat customer service. Personalize your website. Offer exclusive discounts and offers.

Customer Experience 250

Customer Experience Improvements Customer Live Chat 250

Algopix

JULY 16, 2023

What is Email Marketing Software for eCommerce In today’s digital landscape, email marketing has emerged as a vital tool for eCommerce businesses to reach and engage with their target audience. Effective email marketing is a game-changer for eCommerce businesses.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization. How does onsite marketing differ from traditional visitor engagement strategies?  What is onsite marketing Onsite marketing examples What is onsite marketing?

X-cart 66

X-cart eCommerce Marketing Live Chat 66

Omnisend

MAY 12, 2023

Reading Time: 9 minutes Do you think MailerLite is the best and most affordable email marketing solution for all types of businesses? While MailerLite is a great basic email marketing tool for small businesses, it may not be the right fit for your business. Well, you’re wrong. No one tool can meet the needs of every customer.

Live Chat 78

Live Chat Shopify Social Media Omnichannel 78

Retail TouchPoints

JANUARY 19, 2023

Livestreaming, also known as live commerce, is still emerging in Western markets, particularly when compared to the booming Chinese livestreaming market. The firm predicts that the livestreaming ecommerce market for the country will total $32 billion by the end of 2023, nearly triple its 2021 size.

Social Media 298

Social Media X-cart Consumer Events 298

Omnisend

APRIL 15, 2021

A prime way of reaching this crossroad is with customer engagement marketing and customer engagement strategies. It’s a more organic style of marketing—as opposed to paid advertisements—that thrives from word of mouth, building loyal customer relationships that make your company or brand synonymous with positivity.

Live Chat 78

Live Chat Customer Marketing Social Media 78

Groove

APRIL 9, 2019

As an eCommerce inbound marketing agency, we counsel our clients about the value of P.E.S.O. Unlike paid marketing approaches, organic search benefits do not require an advertising budget. However in general, we recommend Keyword Keg, MOZ and Google Keyword Planner to help identify keywords that make sense for your business.

SEO 285

SEO Live Chat Mobile Blog 285

Kissmetrics

OCTOBER 2, 2020

Live chat has quickly become an integral part of customer service in the digital era. When a customer or website visitor has a question, complaint, or needs some other type of assistance, they expect to reach your brand via live chat. Every website needs to have live chat. Automation.

Live Chat 297

Live Chat Omnichannel Recommendation Shopify 297

Groove

MARCH 14, 2022

Two industry-dominating SaaS platforms that are great for mid-market and Enterprise eCommerce businesses are BigCommerce and Shopify. Further, more advanced features, like product recommendations, are offered by big name CMS platforms. Product recommendations are great for creating a personalized customer experience.

eCommerce 195

eCommerce Merchant Services SEO Live Chat 195

Omnisend

MAY 19, 2023

Reading Time: 10 minutes When it comes to the best email marketing platform for your online store, Shopify Email is one of the best choices for Shopify stores. Shopify Email is relatively new compared to the other known email marketing platforms in the market. Let’s explore 6 of the best Shopify Email alternatives in the market.

Shopify 88

Shopify Live Chat Multi-channel Blog 88

Retail TouchPoints

MAY 24, 2021

Live shopping apps embedded on the brand’s websites allow customers to review personalized looks as they are assisted by their local store employee, and associates continuously update their personal storefronts with curated product recommendations and services.

Social Media 249

Social Media Mobile Live Chat Recommendation 249

Omnisend

MAY 31, 2023

It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. Since Dotdigital is not transparent with its pricing, many marketers prefer alternatives like Omnisend and Brevo. 5 Omnisend is a powerful omnichannel marketing automation tool.

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Ecommerce Platforms

APRIL 30, 2020

Are you looking for the best email marketing service for your Shopify store? Or perhaps, you’re looking to take your email marketing to the next level and use automations to get more sales in your online store? In today’s post, we’ll go over the best email marketing providers for Shopify and explore their pros and cons.

Shopify 206

Shopify Marketing Payment Services eCommerce 206

Ecommerce Platforms

SEPTEMBER 27, 2021

If you've ever written an advertisement, email subject line, or social media post for your online store and thought, “That's no good,” or “I need to hire a copywriter or marketing agency,” then it might be time to look for a more automated copy-improvement method. Yet, that's not the only thing you receive.

Merchant Services 210

Merchant Services Marketing Article Social Media 210

Kissmetrics

AUGUST 26, 2020

You always want your support team to have a live chat or a telephone you can call. But if you’re just starting out, we recommend one of the other 2 options. They have both an active telephone line and a live chat you can rely on at all times. #3 Even if you made a major mistake that’s impossible to come back from….

Live Chat 363

Live Chat WooCommerce Definition Recommendation 363

Ecommerce Platforms

JANUARY 7, 2022

When it comes to the best marketing software to help you manage your customer experience, there are two major players in town: HubSpot and ActiveCampaign. . Both HubSpot and Activecampaign’s pricing structure is built on the number of marketing contacts you have and the type of features you need.

Live Chat 104

Live Chat Social Media Blog Document 104

Omnisend

MAY 30, 2023

Reading Time: 9 minutes People often think that email marketing is dead. Marketers enjoy an ROI of $36 for every $1 spent on email marketing. This is why new email marketing platforms are coming up every day. An intelligent marketing bot ‘Maggie’ for email automation. That’s not true. Omnisend Shopify rating: 4.8/5

Live Chat 88

Live Chat Shipping Costs Channel Marketing 88

Omnisend

MAY 15, 2023

Reading Time: 9 minutes It’s a common misconception among ecommerce business owners that Privy is the only email marketing platform worth considering. So if you’re looking to take your email marketing to the next level, read on to discover some of the best Privy alternatives. After all, Privy has a lot to offer.

Live Chat 88

Live Chat eCommerce Shopify Small Business Retail 88

Inflow Insights

APRIL 3, 2020

Powerful B2B eCommerce marketing strategies get developed through a process of continual improvement in a number of different areas. Classic marketing strategies such as asking for referrals, promoting at industry events, and doing cold outreach have their place. B2B eCommerce SEO Marketing Strategies. #1: Get in touch.

B2B 78

B2B eCommerce Marketing eCommerce Marketing 78

Ecommerce Platforms

JANUARY 9, 2023

Once you've connected your store with ShippingEasy, ShippingEasy automatically downloads your orders and recommends the best carrier service based on the weight of the package and destination. Access to the ShippingEasy marketing add-on. Customer Marketing Add-On. Go to the top. So, How Does ShippingEasy Work? Setting Up.

Shipping Costs 197

Shipping Costs Shipping Shipping Labels Merchant Services 197

Ecommerce Platforms

JANUARY 16, 2019

Email marketing is still the most effective way to connect with your customers. Email marketing is still the way to connect with and engage customers, both new and old. Email marketing is still the way to connect with and engage customers, both new and old. So which email marketing tool is best for you? Let’s begin.

Payment Services 178

Payment Services Marketing Live Chat Social Media 178