Ecommerce Platforms
JANUARY 27, 2023
The market for live chat software is predicted to increase to $1.7 Couple this with LiveChat’s own studies that show that “customers expect to chat online with businesses,” and the takeaway is clear: failing to provide this service can put you behind your competitors. Why Should You Invest in Live Chat Software?
ESW
SEPTEMBER 1, 2023
Another reason for high return rates in consumer electronics is simply because return policies are so lenient. consumers believe a brand’s return policy is a direct reflection of how much they care about their customers. Here are some of the top retail return rates by reason: Defective/poor quality: 24.9% Bought the wrong item: 14.3%
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Kissmetrics
NOVEMBER 17, 2021
You’re in violation of Facebook’s advertising policies. You’ll have to go through their policies and troubleshoot your ad account to find out why. Facebook’s advertising policies serve as guidelines on the types of ad content allowed. When you place an ad order, your ad is reviewed against the policies.
Groove
JANUARY 23, 2019
On the eCommerce side of things, consider the following: Evaluate return policies. Incorporate phone and live chat customer service. For example, Zappos features a customer service menu at the very top of the page that directs you to Live Chat, FAQs, contact info and feedback forms. Personalize your website.
RTP blog
APRIL 26, 2019
Live chat support is convenient for customers and easy to implement, and your email addresses should be easy to find, but some customers. Automate your returns policy. One of the biggest drawbacks of doing business online instead of in-store is the inability to just ask a member of staff. just prefer to talk instead.
Retail TouchPoints
JULY 11, 2022
We suggest micro surveys, social media and review sites and live chat to gain the intelligence you need to compete for Gen Z’s loyalty. So what feedback collection methods should you be using if you want to gauge the Gen Z customer experience? Tip #3: Social media influencers have significant reach.
Optimizely
MAY 28, 2019
Providing instant customer service for your prospects has become commonplace in the ecommerce industry, especially with the rise of live chat and Chatbots. Robust return policy and product guarantees: The stronger your return policy and guarantee, the more you back your products — the more products you’ll sell.
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