4 Reasons Live Chat for eCommerce Drives Sales and Loyalty

Lemonstand

What do you think of live chat for eCommerce? Despite the mixed-feelings that people have on it, stats show that live chat for eCommerce (done right) actually results in more sales, high order values, and more loyalty from customers.

Convert your mobile browsers into buyers with these recommendations

GetElastic

Keurig also ensures the “live chat” feature is available front and center during this phase of the journey – providing added assurance that all mobile site visitors’ questions can be answered in a timely manner.

Cross-selling and upselling in Magento

Onilab User Guides

Product recommendations drive 26% of the sales, simplify navigation, and contribute to personalization (which is expected by 78% of the shoppers). Moreover, product recommendations create a better customer experience by adding value to the initial purchase. Live interaction.

10 Ways to Boost Your Ecommerce Conversions in 2019

GetElastic

Live chat support. By introducing live chat support on your ecommerce website, you’ll see customer satisfaction increase while enhancing your brand image and trust. You must make sure your customer representatives or live chat agents are proactive.

How to Build Trust with Online Shoppers: An Actionable Guide

SellBrite

Live Chat. Live chat is another great way to build trust with online shoppers from the moment they land on your website for the first time. Implementing live chat on your ecommerce gives you the opportunity to create the right first impression with website visitors.

Oct8ne Review – Everything You Need to Know

Ecommerce Platforms

Basically, the solution takes advantage of real-time co-viewing technology on live chat to power interactive customer engagement. Its chat window can even share images and videos from customers directly to agents in case they have questions about a product. Live Dialog.

The 8 Tools and Strategies Proven to Acquire New Customers & Increase Customer Engagement

BigCommerce

How to use live chat to increase conversions and customer loyalty. You’ll also find recommendations on BigCommerce apps and integrations that fellow entrepreneurs use to succeed. Additional Recommended Reading. Additional Recommended Reading. Live Chat.

How to Use Facebook Messenger to Sell More E-Commerce Products

Kissmetrics

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. There is a noticeable lack of faith in businesses ability to handle live chat well.

Zendesk Chat Review: Awesome Pricing Integrated With a Reputable Ticketing System

Ecommerce Platforms

You may have once known the Zendesk Chat plugin as Zopim. In this Zendesk Chat review, we'll talk about the best features, along with the cons that Zendesk still has to work on. Overall, it's a solid chat module with excellent customer support. Triggers and Pre-chat Forms.

4 Ideas to Improve Customer Experience

Groove

Incorporate phone and live chat customer service. Implementing online chat, phone availability and text messaging offers your customers accessible and immediate service. We recommend prominently featuring this information at the top of your page for easy access.

Instapage Review: Killer Ecommerce Landing Pages With Tons of Features

Ecommerce Platforms

We're keen on recommending Instapage because of its beautiful templates, collaboration tools and heatmapping. The collaboration tools allow for chatting and understanding what needs to be done with the design in order to be successful. Landing pages and ecommerce go hand in hand.

How to Sell Online – The Ultimate Guide to Go From 0 to $$$

Ecommerce Platforms

Use Live Chat to help potential customers make faster decisions. Luckily, the platform that we always recommend every new ecommerce store owner to use – Shopify – is as mobile optimized as it gets, so you don't need to worry about this aspect at all.

EKM Review: A UK-based Ecommerce Platform With All Features Built In

Ecommerce Platforms

Live Chatting and Abandoned Cart Saver. One of them is a live chat that pops up for your customers and shows you the items being looked at by those customers. This plan is recommended for shops with up to £50,000 in sales per year.

Kajabi Review: High Powered Online Courses With the Price to Go With It

Ecommerce Platforms

It's also worth mentioning that all Kajabi plans come with 0% transaction fees, 24/7 email and live chat support, drip content, advanced customization tools, training courses, and webinars. Regardless, the email and live chat support are provided 24/7.

The Quick Guide to Ecommerce Website Design

SellBrite

We live in an exciting time period—it’s never been easier to create and launch an ecommerce brand than it is today. Recommended Resource: The Ultimate DIY Guide to Beautiful Product Photography from Shopify. Recommended Reading: Design principle: Consistency from UX Collective.

How-To Boost Your Ecommerce Holiday Sales with Gift Finders

ecomdash

The more selections you have in the gift finder, the better you can provide tailored gift ideas and recommendations. When customers get to the search results, explain your product picks so they understand why a certain gift was recommended.

Gifts 81

32 Ways Your Ecommerce Company Can Boost Engagement and Sales

Kissmetrics

A post on the SEMRush blog wisely recommends focusing on cross-selling your products to increase sales. Enter the vast array of interactive content tools such as assessments, configurators, chatbots and recommendation engines. Offer live chat.

The Key to Wielding Big Data in Ecommerce to Build Personalized Experiences and Improve Retention

BigCommerce

I can help customers using Live Chat directly on my store. Full customer service integration from on-site chat to Facebook messenger and beyond. Looks like it’s going to be a winner in supporting my future customers with live chat.

Dropified Review: An Oberlo Alternative With Better Product Support

Ecommerce Platforms

Seeing as how Dropified offers a 14-day free trial, I would recommend testing it out before you commit to either Dropified or Oberlo. It doesn't look like Dropified offers anything in terms of phone support, so you will have to stick with email or live chat.

Mailchimp vs Constant Contact: Which Email Marketing Service is Right for You?

Ecommerce Platforms

Mailchimp has great automation features that enable users to send personalized product recommendations and purchase follow-ups. In contrast, Constant Contact offers email support, live chat, and phone support. However, both platforms offer live chat and email support.

15 Ecommerce Trust Drivers You Can Setup Right Now to Make People Buy

BigCommerce

For starters, use active methods such as live chat to engage with your visitors. Recommended Reads. Just launching a business won’t make people buy.

E commerce Software: Find the Best One for Your Online Store (January 2019)

Ecommerce Platforms

recommendation? Here at ecommerce-platforms.com , we live and breath ecommerce – not an exaggeration (okay, maybe just a slight one). Finally, you'll want everything from phone support to email support and live chat to online documentation.

BigCommerce Enterprise Review and Everything You Need to Know

Ecommerce Platforms

Service and support – as well as your personalised action plan for onboarding, Enterprise customers can take advantage of 24/7 email, live chat and phone support. Going forward, the Premium Account Services team will offer business recommendations and advice to help you succeed.

Shopify Lite Review: How It Works and When You Should Be Using It

Ecommerce Platforms

For most online stores I'd recommend some of the regular Shopify pricing plans , considering you receive a full online store and shopping cart, and the features are far more robust for scaling up.

17 B2B Ecommerce Companies Taking Advantage of a $6.7 Trillion Opportunity (+ How Your Brand Can, Too)

BigCommerce

With 24/7 chat technology that can turn an online chat on your store into a text on your phone, the new generation can communicate efficiently and effectively in their preferred communication channel: text, Facebook messenger or a variety of other options. One-Click Chat Box.

B2B 341

How I Started My Online Store – From Idea To First Sale

Store Growers

Here is a list of what I went through: Then one of the people in the live chat made a suggestion: monkeys in space. Some people during the live chat asked why I picked them over similar services. I’ll use Apes In Space as a live case study to show how I do marketing.

2019 Bigcommerce VS Shopify Comparison – Let’s Break Them Down

Creating a Website Today

Setting up your store takes very little time but Shopify does recommend doing the following steps before announcing your launch. It’s then recommended that they take a look at shipping, tax, content pages, and domain names.

Kinsta Managed Hosting Review: All Ecommerce Sites on WordPress Should Check Out This Hosting

Ecommerce Platforms

I typically recommend managed hosting to those new to the hosting (and website) game, but ecommerce is a little different. This comes in the form of ticket and chat support. You also get that coveted live chat module.

Doba Review: A Marketplace Filled With Qualified Dropshippers

Ecommerce Platforms

So, I would recommend seeking out those perceived value products (like jewelry or furniture) to have more success with dropshipping. Advanced – $69 per month for everything in basic, along with eBay data export, an Elite seller report, and live chat support.

Blackbell Review: A Simple and Affordable Way to Sell Services

Ecommerce Platforms

It's a wonderful platform with powerful tools for collecting payments, chatting with users, accepting reviews, and more. One of the reasons I really enjoy this area is because you can chat about the order with your users, giving customers the opportunity to ask questions and learn more.

Books 155

What’s Bringing Your Ecommerce Reputation Down And How To Fix It

SellBrite

It is highly recommended that you diversify your procurement from different suppliers and eventually pick one who is most reliable. Invest in live chat – customers have dozens of different questions about a product that may not always be captured in the product description.

Teachable Review: Make Unlimited Courses for Unlimited Students

Ecommerce Platforms

If you nurture this community you're more likely to get some VIP customers who recommend you to other people. As for the means of contact, Teachable offers a live chat on the website along with a ticketing system for you to submit your questions.

The Little Guide to Customer Service for Ecommerce: How to Win in Every Channel

SellBrite

In ecommerce, you live and die by what your customers and prospective customers believe to be true about you. Sending you a message through your live chat platform? Today, customers and online shoppers can reach out to you or talk about you everywhere—Twitter, Facebook, Reddit, email, phone, live chat, Snapchat, Instagram, Etsy, Ebay. When you start a live chat message, ask for the name of the person you’re talking to.

9 Paid eCommerce Tools for Serious Online Stores

Lemonstand

They also offer “predictive and prescriptive analytics” to give recommendations and insight on what to include in your product range, and how much to charge for it. Because the exact same thing has been happening over the last couple of years with live chat.

From Browse to Buy: How Successful Sellers Leverage the (New) Path to Purchase

ChannelAdvisor

So while the average path to purchase may be more involved than ever, the results are often long-lived… especially when you take advantage of opportunities to turn brief browsing into lasting loyalty.