LiveChat Review: Clean Live Chat and Lead Generation with an Excellent Price Tag

Ecommerce Platforms

Live chat boxes are so beneficial to both ecommerce companies and customers that you'd be leaving money on the table if you didn't have one. LiveChat is a powerful solution for getting a live chat module on your website, with lead generation tools, agent rating options, and more.

4 Reasons Live Chat for eCommerce Drives Sales and Loyalty

Lemonstand

What do you think of live chat for eCommerce? Despite the mixed-feelings that people have on it, stats show that live chat for eCommerce (done right) actually results in more sales, high order values, and more loyalty from customers.

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Know How to Plan for Black Friday Deals in 2019

MakeWebBetter

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Gifts 101

How to Sell More Products Across Different Social Media Channels

SellBrite

Despite what some may tell you , social media for business is not dead. In order to succeed in continuing to use social media as a way to drive more sales for your ecommerce business in 2018, you can’t approach things in the same way that you have in previous years.

Get sale ready with Holiday Sale Calendar

MakeWebBetter

When talking about e-commerce marketing ideas. It becomes mandatory to pitch sales according to the holiday calendar. So here I present the most needed holiday sale calendar of 2019. But firstly, I would like to share some sales stats which might help and excel your business this e-commerce holidays.

Gifts 78

3 Ways To Optimize Your Store For The Ultimate Shopper Experience

Retail TouchPoints

Live chat support is convenient for customers and easy to implement, and your email addresses should be easy to find, but some customers. Invest in your live support and email teams. Alexa Lemzy TextMagic feedback SMS live chat

Comm100 Upgrades Customer Engagement Platform To Help Eliminate Silos

Retail Touch

Comm100 X centralizes customer conversations across live chat, email, SMS and social media, helping empower customer service agents to track and respond to queries across digital channels through a single, unified interface.

The chatbot impact on ecommerce

GetElastic

Live chat is one of those features that has successfully integrated itself in many ecommerce sites. Why live chat has become important to scale businesses? Real-time conversations like live chat simply mean instant customer service. Chat Agents.

5 Inbound Marketing Basics to Generate More Revenue

Groove

Types of content used widely in inbound marketing include blogs, videos, newsletters, SEO, social media and more. Listen to customers on social media. Listen to Customers on Social Media.

10 ecommerce marketing tactics to increase sales

GetElastic

Social Media. Social media offers an ability to engage with users and create a sense of connection before you approach them to buy products. If you want to reach customers and make sure you don’t end up in the corner, open your stores on social media sites.

Make Customer Service Your Most Valuable Asset This Holiday Season

BigCommerce

For example, according to Live Chat Inc. , Their data also suggest that the number of tickets (live chat only) rise about 67% during the same time frame. If you take into account customer conversations from social media and other channels, 75% sounds just about right.

Tips to Take Your Retail Business to the Next Level

retailnext

Live Chat. However, when shopping online, customers don’t have a physical person to turn to and must communicate with a business through a phone calls, emails, social media, or live chats. Flesh out your online store with live chat and a mobile version.

How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software. Live chat.

HubSpot Marketing Hub Review (August 2019) – The Ultimate Guide

Ecommerce Platforms

Live chat and chatbot functionality. In-depth social media marketing options. Live chat. If you want to access things like email automation, landing page design, social media management, and SEO for your content strategy, then you need to upgrade.

BigCommerce vs Shopify: The Ultimate Comparison

Ecommerce Platforms

24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone. 24/7 live chat + phone support.

4 Ways to Provide Proactive CX by Leveraging Customer Data

Smile.io

It would be nothing short of shooting in the dark or chatting (with users) blindly. Deliver real-time CX with live chat Over the years, live chat has emerged as a must-have for businesses rather than being a nice to have feature.

Lightspeed HQ Ecommerce Review: The Perfect Solution for Integrating with a POS

Ecommerce Platforms

Cross-channel marketing with email and social media. You can connect your account to social media platforms like Twitter, Facebook, and Instagram. Taxes are calculated in the right currencies, and you can even live chat with users in their own language.

Ecommerce Statistics

Ecommerce Platforms

Looking for some solid data on eCommerce, CRO, social media, and automation? 52% of people keep their voice-activated speakers in their living rooms.(Google, Social Media Examiner,2016). online shoppers engage with live chat features.(Ladesk,2017). Media and publishing have the highest average Moz Domain Authority of 86%. 86% of women turn to social networks before making a purchase. 50% of Shoppers aged 55+ have never used live chat.

Oct8ne Review – Everything You Need to Know

Ecommerce Platforms

Basically, the solution takes advantage of real-time co-viewing technology on live chat to power interactive customer engagement. Its chat window can even share images and videos from customers directly to agents in case they have questions about a product. Live Dialog.

How to Conduct a Competitive Analysis for Your Online Business [with Templates]

BigCommerce

From there, check out different social media channels, organizations and online communities. Where are their social media icons positioned? How long does it take them to respond to email, live chat and contact form submissions? Review social media.

How Good Content Lets Your Customers Know You Care

Provide Support

Nowadays you have more versatility than ever to deliver the very best customer care, but social media channels and live chat tools aside, content as customer service is becoming more important. How Good Content Lets Your Customers Know You Care.

When Is the Right Time to Outsource eCommerce Customer Service?

Scalefast

The 20 Media’s Pratik Dholakiya says live chat is a great way to improve response times, though he concedes it’s not always easy for brands to run these channels round the clock on their own. Customer service is a crucial part of the eCommerce experience.

How To Set Up A Shopify Loyalty Program With Growave

Ecommerce Platforms

And to achieve that, it combines customer loyalty and rewards programs with automated emails, social sharing, user-generated content (UGC) campaigns, wishlists, as well as Instagram gallery shopping. Social Login. Social Sharing.

20 Bigcommerce Apps Worth Using to Grow Your Online Store

SellBrite

For example, available apps help you manage email marketing, advertising, loyalty programs, and social media engagement. billion monthly active users , there’s no shortage of potential leads on this social channel. Quick Facebook Chat.

eCommerce Marketing Software To Drive Conversions

Groove

Service Hub – Ticketing, Live Chat, etc. Display your reviews within your website, on Google or on your preferred social media platforms. When it comes to implementing eCommerce marketing software, many businesses don't know where to start.

The Ultimate Guide to HubSpot Pricing for 2019: Which Package is Right for You?

Ecommerce Platforms

Chat with customers in real-time using live-chat features. Once you've set up your online presence with a stunning site, you can begin creating blogs that are SEO optimized, use ads to drive awareness, and even share your content across multiple social channels.

Creating a Conversion-Centered Product Detail Page

Zaius

Social proof and user-generated content: The simple truth is that people trust their peers more than they trust marketers. Leverage user-generated content such as product reviews, endorsements, social media buzz, and celebrity recommendations on your product detail pages.

Does Brand Awareness Matter for Ecommerce?

SellBrite

The typical academic methodology used is the “ brand recall survey ,” in which a group of consumers are asked to name as many brands as they can in a given product category (say, live chat software ). Social Media Mentions.

E commerce Software: Find the Best One for Your Online Store (January 2019)

Ecommerce Platforms

Here at ecommerce-platforms.com , we live and breath ecommerce – not an exaggeration (okay, maybe just a slight one). The templates need to look modern and have all of the basic elements like responsiveness, social media buttons and good overall optimization for performance.

Shoplo Review: Is it the Right E-Commerce Platform for You?

Ecommerce Platforms

However, the chat feature isn't available as a stand-alone. Secondly, there is the multichannel selling tool that lets you sell in multiple places like your native web, social media, mobile, online marketplaces, pop-up shops as well as in brick-and-mortar locations.

Webflow vs Shopify: It Depends on Your Experience

Ecommerce Platforms

So, you can run up to two projects, view tutorials, and access full design control, as long as you don't go live with the project. After that, you're able to connect your domain and go live with the website. Built-in social media campaign manager.

20 Killer Tips to Create a Successful Online Store

SellBrite

All testimonials, achievements, and any kind of social proof is welcome there. Social media channels. The most comprehensive, helpful type of support is a live-chat feature that works 24/7. Advertise on Social Media. Encourage Social Sharing.

How to Drive More Repeat Purchases Than Ever Before

SellBrite

Tip #3: Put Your Brand Identity Everywhere – Once your brand identity, values, and voice have been developed, include them everywhere—from social media banners and email campaigns to unboxing experiences and direct mail efforts. To provide amazing customer support and customer service to your website visitors, customers, and social media followers, you need to build the right team.

The Key to Wielding Big Data in Ecommerce to Build Personalized Experiences and Improve Retention

BigCommerce

For example, you can use the information about peak shopping times to get rid of excess stock at sale prices or run social ads during these timeframes. I can help customers using Live Chat directly on my store.

eCommerce Conversion Funnel Basics

Groove

Search engine optimization, email campaigns, paid media, and social media marketing are all great ways to increase site traffic and introduce potential leads to your brand.

Why Every Ecommerce Business Needs a Dedicated Customer Experience Team

SellBrite

23% of shoppers are influenced by social media recommendations/reviews. Social Media / Community Manager – this person is responsible for monitoring social media accounts for comments (both good and bad from customers).

How to Create an Online Store Without Any Experience

eCommerce Training Academy

You see it come to life when you start designing a professional logo that shoppers will immediately recognize especially on social media. Provide a way for customers to reach out to you by email, live chat, phone and a mailing address.

Shopify Lite Review: How It Works and When You Should Be Using It

Ecommerce Platforms

Rather, the Shopify Lite plan integrates with an already existent website or social media page. Social Media Selling. Therefore, you not only receive the integrated Facebook store, but you get a live chat module powered by the Facebook Messenger app.

The Ultimate Shopify Lite vs Snipcart Comparison

Ecommerce Platforms

Instead, Snipcart and Shopify Lite integrate with an already established website or even a social media page in the case of Shopify Lite. It spares you from a mess of features and integrates with either an existing website or social media platform. Social Media Selling.

20 Bigcommerce Apps Worth Using to Grow Your Online Store

SellBrite

For example, available apps help you manage email marketing, advertising, loyalty programs, and social media engagement. billion monthly active users , there’s no shortage of potential leads on this social channel. Quick Facebook Chat.