LiveChat Review: Clean Live Chat and Lead Generation with an Excellent Price Tag

Ecommerce Platforms

Live chat boxes are so beneficial to both ecommerce companies and customers that you'd be leaving money on the table if you didn't have one. LiveChat is a powerful solution for getting a live chat module on your website, with lead generation tools, agent rating options, and more.

4 Reasons Live Chat for eCommerce Drives Sales and Loyalty

Lemonstand

What do you think of live chat for eCommerce? Despite the mixed-feelings that people have on it, stats show that live chat for eCommerce (done right) actually results in more sales, high order values, and more loyalty from customers.

How to Sell More Products Across Different Social Media Channels

SellBrite

Despite what some may tell you , social media for business is not dead. In order to succeed in continuing to use social media as a way to drive more sales for your ecommerce business in 2018, you can’t approach things in the same way that you have in previous years.

6 Help Desk and Live Chat Tools for Small Organizations

Weebly

A hosted live chat service may be an option. A live chat service with an integrated help desk could be even better. A live chat system can even automatically reply with pre-programmed responses when you're away. Multiple concurrent chats are also supported.

How 2 Brands Navigate the Chaotic Chat Channels of Modern Ecommerce Customer Service

BigCommerce

This velocity as well as the dire consequences of great or poor customer experience requests means ecommerce businesses need to go above and beyond traditional means such as email, phone, or even your typical live chat software. Live chat.

Make Customer Service Your Most Valuable Asset This Holiday Season

BigCommerce

For example, according to Live Chat Inc. , Their data also suggest that the number of tickets (live chat only) rise about 67% during the same time frame. If you take into account customer conversations from social media and other channels, 75% sounds just about right.

The 8 Tools and Strategies Proven to Acquire New Customers & Increase Customer Engagement

BigCommerce

How to use live chat to increase conversions and customer loyalty. Use your social media channels to run ads featuring a coupon that’s redeemable on your website if you have a pretty solid target demographic figured out. BigCommerce app that could help: Live Chat Inc.

How Good Content Lets Your Customers Know You Care

GetElastic

Nowadays you have more versatility than ever to deliver the very best customer care, but social media channels and live chat tools aside, content as customer service is becoming more important. How Good Content Lets Your Customers Know You Care.

Oct8ne Review – Everything You Need to Know

Ecommerce Platforms

Basically, the solution takes advantage of real-time co-viewing technology on live chat to power interactive customer engagement. Its chat window can even share images and videos from customers directly to agents in case they have questions about a product. Live Dialog.

Ecommerce Statistics

Ecommerce Platforms

Looking for some solid data on eCommerce, CRO, social media, and automation? 52% of people keep their voice-activated speakers in their living rooms.(Google, Social Media Examiner,2016). online shoppers engage with live chat features.(Ladesk,2017). Media and publishing have the highest average Moz Domain Authority of 86%. 86% of women turn to social networks before making a purchase. 50% of Shoppers aged 55+ have never used live chat.

How to Sell Online – The Ultimate Guide to Go From 0 to $$$

Ecommerce Platforms

Use Live Chat to help potential customers make faster decisions. Use the power of social media to promote yourself. Full Review » Visit Website » Free Trial From $15 Social Media Tools Mobile Commerce. Social media is simply huge these days.

How to Use Facebook Messenger to Sell More E-Commerce Products

Kissmetrics

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. There is a noticeable lack of faith in businesses ability to handle live chat well.

How E-commerce Companies Expand Their Businesses With Better Knowledge Management Tools

Prisync

Live chat software solutions. A live chat software is a simple but effective tool that pops out in the corner of a visitor’s screen when they enter your store. Live chat agents can instantly give them answers and help them find what they want.

Let User Behavior Shape Your Customer Engagement Strategy

Kissmetrics

For example, organic visitors may see a pop-up box to sign up for a product demo sooner than visitors from social media. Monitor Social Media Interactions. These social platforms aren’t controlled by your team. Consider these social interactions an investment.

The Ultimate Shopify Lite vs Snipcart Comparison

Ecommerce Platforms

Instead, Snipcart and Shopify Lite integrate with an already established website or even a social media page in the case of Shopify Lite. It spares you from a mess of features and integrates with either an existing website or social media platform. Social Media Selling.

32 Ways Your Ecommerce Company Can Boost Engagement and Sales

Kissmetrics

Customers jump around relentlessly from apps, to messaging platforms, to social sites and websites. Your marketing and media needs to “move” them. Promoting giveaways on your website and via social media puts your brand in front of new eyes and grows your email list.

E commerce Software: Find the Best One for Your Online Store (January 2019)

Ecommerce Platforms

Here at ecommerce-platforms.com , we live and breath ecommerce – not an exaggeration (okay, maybe just a slight one). The templates need to look modern and have all of the basic elements like responsiveness, social media buttons and good overall optimization for performance.

How to Conduct a Competitive Analysis for Your Online Business [with Templates]

BigCommerce

From there, check out different social media channels, organizations and online communities. Where are their social media icons positioned? How long does it take them to respond to email, live chat and contact form submissions? Review social media.

20 Killer Tips to Create a Successful Online Store

SellBrite

All testimonials, achievements, and any kind of social proof is welcome there. Social media channels. The most comprehensive, helpful type of support is a live-chat feature that works 24/7. Advertise on Social Media. Encourage Social Sharing.

How Purchasing Behavior Differs by Generations

ecomdash

Having a customer service number readily available and/or a live chat option can help provide the personalized experience older shoppers expect. Integrating live chat prompts in the checkout process can help prevent this high percentage of drop-offs.

Mailchimp vs Constant Contact: Which Email Marketing Service is Right for You?

Ecommerce Platforms

Social media and pay per click advertising are both essential parts of the equation, but they can often only go so far. After all, you're not building a community of loyal customers with advertisements on social media or Google.

20 Apps To Supercharge Your BigCommerce Marketing

Ecommerce Platforms

Zopim is a live chat software that integrates effortlessly into your store. Live chat is a great way to alleviate customer tensions, and orders after live chat are significantly larger than regular orders.

How to Do Customer Engagement If You’re In a Unique Niche

Kissmetrics

You probably saw this coming from a mile away, but being available on social media often is a huge plus. People spend a lot of time on social media, and you can take advantage of that by also spending a lot of time on various networks.

Considering Salesforce Commerce Cloud? Here’s Everything You Know

Ecommerce Platforms

Users can craft an intelligent buying experience for their customers while integrating all their sales channels (mobile users, social media platforms, your web store, your brick and mortar shop, etc.) Integrations that connect you to your social media profiles.

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The Key to Wielding Big Data in Ecommerce to Build Personalized Experiences and Improve Retention

BigCommerce

For example, you can use the information about peak shopping times to get rid of excess stock at sale prices or run social ads during these timeframes. I can help customers using Live Chat directly on my store.

The Ultimate List of Ecommerce Tips

Prisync

Social Media Marketing Tips. Social Media Marketing Tips. Have an option to share the purchase in social media when it is done. As you know, Snapchat is one of the popular social media platform and it’s useful for e-commerce companies too.

How-To Boost Your Ecommerce Holiday Sales with Gift Finders

ecomdash

Try posting about it on your social media outlets during specific holidays. You can also include it in a few areas of your website: Live chat : Are you using live chat on your website?

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AliDropship Review: Custom Dropshipping Sites with a WooCommerce Plugin

Ecommerce Platforms

These upgrades have various benefits like promo videos for your products and social media promotional tools. AliDropship also has several social media pages. I don't notice any phone numbers for calling in, but there is a live chat that is sometimes online.

Shopify Lite Review: How It Works and When You Should Be Using It

Ecommerce Platforms

Rather, the Shopify Lite plan integrates with an already existent website or social media page. Social Media Selling. Therefore, you not only receive the integrated Facebook store, but you get a live chat module powered by the Facebook Messenger app.

E-Commerce Competitor Analysis Checklist with the Related Tools

Prisync

They don’t hesitate even one second to choose your competitors if they appear at first on the search engine, if they provide better customer support on social media or if they offer a better deal than you. Live chat, via mail or through the phone?

15 Ecommerce Trust Drivers You Can Setup Right Now to Make People Buy

BigCommerce

For starters, use active methods such as live chat to engage with your visitors. Just launching a business won’t make people buy. Forget about the dreams of customers lining up and sitting with their wallets in hand waiting for you to launch, and crashing your server with traffic.

Why Every Ecommerce Business Needs a Dedicated Customer Experience Team

SellBrite

23% of shoppers are influenced by social media recommendations/reviews. Social Media / Community Manager – this person is responsible for monitoring social media accounts for comments (both good and bad from customers).

Dropified Review: An Oberlo Alternative With Better Product Support

Ecommerce Platforms

On the other hand, you might want to post to social media immediately after creating a blog post. As for direct support, you can email Dropified, chime in with a live chat, or take a look at some of the many support articles and videos provided on the Dropified website.

eCommerce Conversion Funnel Basics

Groove

Search engine optimization, email campaigns, paid media, and social media marketing are all great ways to increase site traffic and introduce potential leads to your brand.

Doba Review: A Marketplace Filled With Qualified Dropshippers

Ecommerce Platforms

per-order fee, access to millions of products in the marketplace, access to hundreds of suppliers, a community Q&A, Doba Deals in a weekly email, live training webinars, and email support. For instance, one plan gets you email support, while a step up provides live chat support.