Forrester eCommerce

JANUARY 24, 2020

This month, I joined Forrester’s security and risk research team as a senior analyst covering cyber threat intelligence, digital risk protection, vulnerability management, and industrial control system (ICS) security.

Management 257

Management 257

Forrester eCommerce

FEBRUARY 4, 2020

Lauren Nelson recently moved from analyst to RD on the I&O team, and I will be taking over her cloud management coverage. I started last month as the newest member of Forrester’s Infrastructure and Operations (I&O) team. I’ve been in high tech for almost my entire life, in fact, I’m a Silicon Valley baby. That’s […].

Management 278

Management Operations 278

Retail TouchPoints

OCTOBER 20, 2022

The Digital Concierge joins Mall of the Emirates omnichannel options, including a recently introduced bespoke personal stylist consultation service that allows guests to choose a styling package and book an appointment with their preferred style experts online before meeting their consultants at the mall.

Books 269

Books Omnichannel Customer Fashion 269

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Salsify

MARCH 28, 2024

Product experience management (PXM) has evolved dramatically over the past decade to meet the demands of the growing, ever-changing digital shelf, and the consumers found here. To no surprise, the next generation of PXM will evolve further still to better meet these demands.

Management 88

Management Consumer eCommerce 88

Retail TouchPoints

AUGUST 11, 2021

PCI DSS was first released in 2004, but it has since evolved to meet the shifting demands of the electronic payments landscape. . Tips for Meeting PCI DSS Compliance. In fact, only 30% of businesses were compliant with PCI DSS in 2020, according to a recent study from Verizon’s Payment Security Report. .

Payment Services 264

Payment Services Retail Electronics Information 264

Retail TouchPoints

MAY 6, 2022

This increase in M&A has created more dispersed data and companies are challenged with the task of managing and granting access to a large volume of data spread across a newly integrated team. Andy Mott is EMEA Head of Partner Solutions Architecture and Data Mesh Lead at Starburst with more than 20 years in the IT industry.

Retail 277

Retail Management Information Consumer 277

Wiser

APRIL 16, 2024

Category management in retail has evolved significantly over the past two decades, reflecting broader changes in technology, consumer behavior, and market dynamics. Ten to 20 years ago, category management was primarily focused on optimizing the assortment, shelf placement, and stock levels of products within physical stores.

Technology 78

Technology Management Presentation Supplies 78

Forrester eCommerce

DECEMBER 1, 2021

Tell Us About Yourself I have a mixed academic background in communication and advertising and environmental studies, yet I somehow always end up being attracted to technology. I don’t fully identify with the infamous Millennial label, yet somehow I’m constantly drawn to all things innovation.

Management 195

Management Technology B2C Customer 195

Kissmetrics

JANUARY 13, 2021

It’s called workflow management software, and it makes your work life at least ten times easier. Workflow management software takes chaos and organizes it into a clear roadmap that helps you achieve your work goals in less time and with better results. The Top 5 Options For Workflow Management Software. Team Structure.

Management 275

Management Shipping Costs Recommendation Document 275

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. While they go about their day going to the bank or meeting a friend for lunch, real-time updates keep customers informed.

Improvements 277

Improvements Management Customer Banking 277

Forrester eCommerce

DECEMBER 5, 2022

Meet Tope Olufon, the new analyst covering cyber security in EMEA.

Management 195

Management 195

Forrester eCommerce

AUGUST 25, 2022

I am very excited to be covering identity and access management (IAM), with a focus on the workforce environment (business to employee). What Topics Will You Be Covering At Forrester? I will also collaborate with Forrester’s other IAM analyst, Andras Cser.

Management 195

Management Other 195

Retail TouchPoints

JANUARY 13, 2022

Blue Yonder has launched several microservices under its Luminate Commerce portfolio, with the goal of helping retailers meet the last mile demands of their customers. The individually deployable, augmentative microservices are designed to improve the shopper experience by helping retailers ensure order and fulfillment accuracy.

Fulfillment 240

Fulfillment Management Omnichannel Order Fulfillment 240

Retail TouchPoints

OCTOBER 4, 2023

Meeting Consumers Closer to Home With the continuation of a mostly hybrid and remote workforce, retailers have had to reassess how to best get in front of consumers, new and existing, as those who would typically commute downtown each day are now staying closer to home.

Consumer 257

Consumer Food and Beverages Retail Apparel 257

Retail TouchPoints

NOVEMBER 24, 2023

This means brands will need to be more strategic when it comes to their ecommerce initiatives and potentially explore new ways to meet their end-of-year revenue goals. A primary question brands are facing right now: How can they gain a competitive edge without drastically increasing their marketing spend?

Social Media 281

Social Media Events Gifts Consumer 281

Forrester eCommerce

FEBRUARY 1, 2021

It’s a story straight out of the Sherwood Forest, with a stopover in Holland. A determined group of small investors have used the power of social media to punish “the smart money” by pushing the price of GameStop, a widely shorted stock, from $19 to $325 (as of this writing). As the saga continues to […].

Social Media 375

Social Media Financial Services Customer Experience Management 375

Retail TouchPoints

SEPTEMBER 21, 2021

Personalization can be adopted by any brand, but embracing it as an ongoing content practice requires the management of a tremendous number of visual assets. That being said, managing UGC doesn’t come without its challenges. Incorporating UGC into an existing content workflow can introduce new complexities.

eCommerce 237

eCommerce Social Media Technology Online Retail 237

Forrester eCommerce

OCTOBER 21, 2020

The events of 2020 exposed both weaknesses and opportunities for wealth management firms. In 2021, forward-thinking firms will not only meet these challenges, but move beyond them.

Management 217

Management Events Financial Services Customer 217

Forrester eCommerce

SEPTEMBER 9, 2019

Do you work with marketing resource management (MRM) or mobile engagement automation (MEA) tools? If yes, I want to hear from you! I’m Steph, the newest member of Forrester’s B2C martech research team. I’ve been at Forrester for four years, first as a research associate and most recently as a researcher on the B2C marketing […].

B2C 311

B2C Mobile Management Marketing 311

Algopix

OCTOBER 10, 2023

Inventory management is a critical aspect of running a successful business, whether you’re a small retailer or a large multinational corporation. In today’s fast-paced and competitive business environment, the efficient management of inventory can make or break a company. Minimize carrying costs and holding expenses.

Management 116

Management Shipping Costs Supplies POS 116

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. billion in sales in Q3 2020.”

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

MAY 24, 2023

According to a report by Kantar , 60% of Gen Z values brands that are honest and genuine, with further research from McKinsey suggesting that 81% of Gen Z is willing to switch brands if they find a better alternative or if the brand does not meet their expectations.

Retail 273

Retail Customer Loyalty Consumer Travel 273

Retail TouchPoints

JANUARY 6, 2022

Commerce experience management platform Salsify has introduced integration to the new Amazon Selling Partner API. The changes are being made with the goal of helping retailers streamline the process to meet requirements for consistent, accurate product content.

Merchant Services 251

Merchant Services Management Retail 251

Wiser

JUNE 5, 2023

As a small business owner, managing supply chain issues is nothing new. Fortunately, there are several strategies that you can use to ensure that your supply chain is managed properly and efficiently. It also includes managing returns from customers who may be unhappy with their purchases or have received damaged items.

Small Business Retail 147

Small Business Retail Supplies Shipping Costs Management 147

Forrester eCommerce

DECEMBER 16, 2021

Throughout my career, I have focused on IT service management (ITSM), research, consulting, and speaking […]. In November, I started as the newest member of Forrester’s infrastructure and operations (I&O) research team. As a senior analyst at Forrester, I aspire to live by our company values of being bold at work.

Operations 195

Operations Management Information Technology 195

Forrester eCommerce

APRIL 22, 2022

I will be joining Fred Giron, Jinan Budge and David Holmes doing research in Managed Security Service Providers, Vulnerability Management, Zero Trust and Cloud Security. Hello, my name is Fahad Ehsan, and I am the newest analyst on the Forrester’s Security and Risk team.

Management 195

Management 195

Canadian Special Events

APRIL 17, 2024

In the dynamic world of event management, adaptability is paramount. Event management companies are often challenged by the unpredictable nature of staffing needs. This has allowed them to successfully manage over 5,000 events in 2023, with many organized with less than 24 hours’ notice.

Events 52

Events Management Fulfillment Technology 52

Forrester eCommerce

SEPTEMBER 10, 2021

Digitally savvy delegators are an overlooked segment and represent an attractive opportunity for wealth management firms right now. As incumbents and fintechs alike continue to compete for customers, firms need to understand who digitally savvy delegators are and design the right solutions to attract and retain them.

Management 276

Management Customer 276

Retail TouchPoints

JULY 6, 2023

Recently, a financial services company announced plans to introduce new digital solutions to allow its corporate clients to better understand and manage their carbon footprint, including digital carbon tracking and offset solutions, and the expansion of its recycled plastic cards.

Customer Loyalty 231

Customer Loyalty Customer Retail Financial Services 231

Wiser

APRIL 18, 2024

In the dynamic world of Consumer Packaged Goods (CPG), brand management is a critical function that navigates complex landscapes to connect products with consumers. Editor’s Note: Contributing author is Andrey Pankeev, Key Accounts Manager at Wiser Solutions.

Channel 78

Channel Management Social Media eCommerce 78

Kissmetrics

SEPTEMBER 7, 2020

By choosing the right project management software, projects won’t throw you into that panic-inducing nightmare. I’ve managed countless projects, hundreds of teams, and bounced around to every project management software you can think of. The top 6 options for project management software. Task management.

Management 311

Management Recommendation Marketing Customer 311

Kissmetrics

DECEMBER 17, 2020

It’s actually quite simple: business process management (BPM) software. The Top 5 Options for Business Process Management Software. How to Choose the Best Business Process Management Software for You. This will give you a base-level sense of how each BPM software thinks about process management.

Payments 279

Payments Payment Services Management Document 279

Wiser

AUGUST 30, 2023

Understanding and managing your brand equity is a powerful strategy for businesses in today’s competitive market landscape. However, managing brand equity is no easy task. Consistent brand messaging, customer engagement, and regular monitoring of brand health metrics form the backbone of successful brand equity management.

Management 147

Management Social Media Customer Loyalty Reference 147

Liveintent

JUNE 30, 2021

Cait McCann , Senior People Development Manager and co-chair of PrideIntent, wasn’t sure how transparent she wanted to be regarding her identity at work. Jack Supple , Advertising Operations Manager and co-chair of PrideIntent, is pleasantly surprised at how large the group has become. Gassy’s well-intentioned jabs.

Events 127

Events Gifts Management Presentation 127

Forrester eCommerce

MARCH 5, 2020

Wouldn’t it be great if marketers had a tool that let them plan, manage, and execute marketing activities? Thankfully, there’s an entire category of tools that do just that: marketing resource management (MRM). I hear from B2C marketers looking to streamline creative production processes or coordinate campaigns across teams.

B2C 301

B2C Operations Marketing Management 301

Kissmetrics

AUGUST 11, 2021

Learning how to set them up is important, but learning how to manage and maintain their performance is a whole different ball game. What Is Google Ad Campaign Management? There’s no such thing as “passive income” when running and managing Google Ads campaigns. Frequently Asked Questions About Google Ads Campaign Management.

Management 319

Management eCommerce Games Other 319