Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Operations 227

Operations Shipping Costs Fulfillment Omnichannel 227

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. But the value of laying a robust foundation for technological adoption extends beyond times of crisis.

Payment Services 199

Payment Services Operations Banking Technology 199

Forrester eCommerce

AUGUST 8, 2022

To adeptly support brand strategy, marketers must make marketing operations more efficient, streamlined, and cost effective, especially among pandemic-induced decentralized workforces. To combat this, companies must follow the model for modern marketing: customer understanding informs brand strategy, which leads to brand experience.

Operations 195

Operations Marketing Management Information 195

Retail TouchPoints

OCTOBER 11, 2023

In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. However, ensuring compliance is especially tricky for retailers operating in multiple markets, as labor stipulations will vary from location to location and any changes must be made in time with laws taking effect.

Management 260

Management Technology Operations Retail 260

Forrester eCommerce

JANUARY 12, 2023

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations’ need to innovate, provide services globally, and improve employee experiences. Most […].

Management 370

Management Operations Improvements Information 370

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Earlier this year, Amazon piloted the RFID-enabled Just Walk Out technology for a few games at Climate Pledge Arena, home of the NHL’s Seattle Kraken.

Apparel 244

Apparel Technology Payment Services Games 244

Forrester eCommerce

MARCH 21, 2023

Our SPM Wave shows that new entrants are providing solutions using modern technology that disrupt the status quo and generate value beyond the most complex use cases. Until recently, cost and implementation complexity limited SPM solutions to mostly large companies with complex use cases.

Technology 195

Technology Management Operations 195

Forrester eCommerce

DECEMBER 19, 2022

Long-standing “waterfall” knowledge management (KM) practices are failing to meet the needs of the modern enterprise, and technology leaders must reassess their approach. For the same reasons that agile principles have […].

Management 370

Management Technology Information Operations 370

Retail TouchPoints

DECEMBER 28, 2022

Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. However, this doesn’t mean introducing robotics into warehouse operations and completely cutting down the labor force. Automation Increases Warehouse Productivity and Accuracy. Sophisticated Automation.

Management 265

Management Order Fulfillment Fulfillment Shipping Costs 265

Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. His response: “Going to JCPenney.”

Technology 297

Technology Telecommunications Consumer Electronics Electronics 297

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. The Vital Importance of Listening to Store Teams Mikos and other Walgreens executives were well aware that store pickup had to operate like clockwork, and it’s used a combination of training and technology to make that happen.

Payment Services 224

Payment Services Operations Omnichannel Fulfillment 224

Groove

FEBRUARY 27, 2024

The conversation delves into the challenges and triumphs of integrating technology and sustainability, which are just pieces of Cutter & Buck's commitment to environmental responsibility. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

Retail TouchPoints

NOVEMBER 11, 2022

While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Many warehouse operations are looking to technology to upgrade every facet of their daily operations.

Operations 230

Operations Improvements Supplies Fulfillment 230

BigCommerce

APRIL 30, 2021

With more and more companies rushing to move from offline to online, we find ourselves in a modern-day gold rush.…

Operations 358

Operations Management eCommerce eCommerce Technology 358

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 308

Operations Omnichannel Customer Experience Consumer 308

Retail TouchPoints

JUNE 14, 2023

Beyond these offerings, shopping center operators and their retail partners also need a deep understanding of who their audience is and what they are seeking from the kind of shopping trip that can occupy a beautiful summer night. Beyond that, great food and grocery stores are big differentiators, too.”

Events 229

Events Technology Outdoor Retail 229

Retail TouchPoints

NOVEMBER 30, 2022

The changes follow news that recently appointed Foot Locker President and CEO Mary Dillon would halt a planned expansion into Japan as the company changes course to grow ecommerce and adjust its global operations. The retailer’s executive leadership changes, which will become effective Dec.

Operations 239

Operations Supplies Omnichannel Fulfillment 239

Forrester eCommerce

SEPTEMBER 10, 2020

Customer insights that organizations are able to glean, via technology, have continued to increase customer relationship transparency. These insights equip sales operations teams with the data needed to automate administrative activities. The resulting transparency arms sales operations and reps with a competitive advantage.

Technology 370

Technology Customer Operations Management 370

Retail TouchPoints

AUGUST 12, 2022

Weis Markets will streamline operations at its 198 stores through a partnership with Invafresh. The fresh grocery platform will assist with demand forecasting, in-store production planning, food traceability, recipe management and cut test management across all fresh departments.

Operations 174

Operations Marketing Management Technology 174

Retail TouchPoints

AUGUST 31, 2021

Zebra Technologies will acquire antuit.ai , a provider of AI-powered Software-as-a-Service (SaaS) solutions designed to assist with forecasting and merchandising in the retail and CPG industries. will serve as the planning and demand forecasting module within Zebra’s retail software portfolio.

Technology 259

Technology Supplies Consumer Management 259

Forrester eCommerce

JUNE 17, 2022

The scope of the CMO role continues to grow, customers are more demanding than ever, and marketing operates under constant disruption driven by factors beyond your control. I know that CMOs are busy — I mean, really busy. Practically speaking, there are only so many hours in a day, so it stands to reason that […].

Management 370

Management Operations Marketing Customer 370

Retail TouchPoints

NOVEMBER 30, 2022

Vallarta Supermarkets will implement Logile IMS, an inventory management solution that will allow the Southern California regional supermarket chain to manage orders and receiving while also handling in-store production and service, via integration with the retailer’s forecasting and workforce management solutions.

Management 162

Management Operations Events Technology 162

Retail TouchPoints

MAY 25, 2023

The rapid advancement of technology and social media has created a new generation of well-informed, empowered and discerning consumers. IBM’s Institute of Business Value (IBV) has just completed significant research into the priorities and decisions for supply chain operations and sustainability in partnership with The Consumer Goods Forum.

Consumer Goods 206

Consumer Goods Operations Consumer Supplies 206

Forrester eCommerce

JULY 27, 2018

Great customer service helps control costs as companies squeeze out operational efficiencies. We just finished assessing 20 of the most important technologies in the customer service in terms of their maturity and business value.

Operations 225

Operations Technology Customer Customer Experience 225

Forrester eCommerce

APRIL 10, 2024

Businesses are increasingly reliant on technology to drive growth and innovation in a rapidly evolving digital landscape. The growing complexity of IT infrastructures creates a daunting task to manage and optimize systems especially while maintaining a vital business-IT alignment. This is where AIOps and observability come into play.

Technology 409

Technology Management Information Customer Experience 409

Forrester eCommerce

DECEMBER 16, 2021

In November, I started as the newest member of Forrester’s infrastructure and operations (I&O) research team. Throughout my career, I have focused on IT service management (ITSM), research, consulting, and speaking […]. When did you join Forrester?

Operations 195

Operations Management Information Technology 195

Retail TouchPoints

APRIL 17, 2023

Nordstrom has named Jason Morris as its new Chief Technology and Information Officer, effective May 1. At Nordstrom, Morris will oversee technology functions including engineering, data science and analytics. Morris will bring more than 25 years of tech experience, most recently as SVP of Enterprise Business Services at Walmart.

Technology 195

Technology Information Management Retail 195

Retail TouchPoints

JULY 3, 2023

stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ Generative AI Lets Copywriters Focus on the Human Element Technology has played a role in helping Snipes get its community-driven message across.

Payment Services 257

Payment Services Management Payments Operations 257

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Yalof shared more insight into how Tanger Outlets has evolved and how it is using data and technology to support its focus on experience. It’s amazing for us as asset managers.

Food and Beverages 299

Food and Beverages Operations Consumer Omnichannel 299

Forrester eCommerce

MARCH 20, 2023

On Monday, Hewlett Packard Enterprise (HPE) announced its intent to acquire OpsRamp which offers a multitenant AIOps-powered IT operations management (ITOM) solution for hybrid cloud environments. Its AIOps solution will be integrated into HPE’s GreenLake edge-to-cloud Platform.

Management 195

Management Operations Information Technology 195

Forrester eCommerce

MAY 11, 2021

Since its inception, Dell Technologies has had many achievements, of which it should be proud. However, the shifting technology industry is forcing Dell to adapt faster than ever, more than ever, and […].

Technology 318

Technology Marketing Information Management 318

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 245

Technology Shipping Costs Omnichannel Mobile 245

Forrester eCommerce

DECEMBER 12, 2023

Platform teams have emerged as a significant shift in how we approach technology management. However, transitioning to platform teams is not as simple as rebranding current IT operations teams but requires a fresh approach to IT management. They are responsible for creating the infrastructure that other teams build upon.

Operations 235

Operations Technology Management Other 235

Retail TouchPoints

JULY 9, 2021

Chain retailers must balance achieving these energy efficiencies with the potential impact they can have on operations and customer perceptions. In many cases, achieving retail energy savings today and for decades to come comes from upgrading an older space , either under the store’s own management or through an energy efficiency company.

Management 264

Management Retail Customer Experience Operations 264

Retail TouchPoints

MARCH 29, 2023

Perry Ellis is managing this challenge through the rollout of RFID technology, in partnership with Mojix , that will help the retailer manage its supply chain from the store level all the way through broader inventory planning. With the traditional method you scan one barcode at a time,” said Baghel. “

Operations 237

Operations Customer Supplies Technology 237

Retail TouchPoints

OCTOBER 27, 2022

enter new geographies and develop its store and inventory management software application suite, StoreOS. The technology aims to enable frictionless checkout, real-time inventory tracking and other technologies. “By

Technology 252

Technology Management eCommerce Retail 252

Talkoot

MARCH 12, 2024

How leading enterprise brands scale their ecommerce content operations Anna Rillahan Talkoot Chief Growth Officer In the rapidly-evolving world of ecommerce, enterprise retailers face a significant challenge—producing high-quality, high-volume product content that resonates with consumers across channels.

Operations 78

Operations eCommerce Demo Document 78