article thumbnail

Devising an Optimal Returns Policy for Your Business

Retail TouchPoints

For many years, permissive returns policies have been the norm in ecommerce. retailers were revisiting their returns policies as of late 2022. Devising a new returns policy, then, entails managing a series of trade-offs that vary from one business to the next. Lenient returns policies make this effect even worse.

article thumbnail

5 Customer Data Management Dangers and how to Improve Your Overall Policy

Retail TouchPoints

Here are five customer data management dangers that can happen when you incorrectly store, manage and process data. Plus, we will go over how to improve your overall policy. Another major customer data management (or CDM) problem businesses face is dealing with outdated and inaccurate information. 5 Customer Data Dangers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Who’s Responsible For Cyber Insurance Policy Misrepresentations? It Depends.

Forrester eCommerce

On July 6, 2022, The Travelers Property Casualty Company of America (Travelers Insurance) filed a suit in Illinois Federal Court against International Control Services, Inc (ICS) asking for policy rescission and declaratory judgment against ICS.

Travel 195
article thumbnail

Target CEO to Remain in Leadership Role as Company Eliminates Retirement Policy

Retail TouchPoints

After receiving the commitment from Cornell, who is 63 years old , the board of directors eliminated Target’s retirement policy. “In Valdez will be succeeded by Gretchen McCarthy, SVP of Global Inventory Management, effective immediately.

Supplies 262
article thumbnail

News: Potential Apple App Store Policy Changes Due to EU’s Digital Markets Act (DMA)

FastSpring

With the European Union’s Digital Markets Act continuing to ramp up, Apple may be making changes to its App Store policies to comply with the new act. The post News: Potential Apple App Store Policy Changes Due to EU’s Digital Markets Act (DMA) appeared first on FastSpring. Set up a demo or check out our platform yourself.

article thumbnail

ThredUp Tests Consignment Fees, New Return Policies in the Pursuit of Profitability

Retail TouchPoints

Marking a significant shift in ThredUp ’s value proposition to consumers, the resale marketplace testing out a number of new initiatives to improve its margins, including new return policies and fees for its “cleanout kit” consignment services. In addition to increasing the “restocking fee” for returnable items from $1.99

article thumbnail

Role of Knowledge Management in the Retail Customer Experience Scenario

Retail TouchPoints

Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? A proper knowledge management strategy will help you not only organize and store expert advice and information but also improve the customer experience overall.