Retail TouchPoints

SEPTEMBER 11, 2023

Zhang, who had been named CEO in May 2015 , recently narrowed his responsibilities to focus on leading the Alibaba Cloud Intelligence Group, which Alibaba plans to spin off under a separate management team to be appointed at a later date.

Operations 284

Operations Management Marketing 284

Retail TouchPoints

DECEMBER 29, 2022

Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? A proper knowledge management strategy will help you not only organize and store expert advice and information but also improve the customer experience overall.

Customer Experience 360

Customer Experience Management Customer Retail 360

Retail TouchPoints

JUNE 6, 2022

with companies including Authentic Brands Group and Brookfield Property Management picking up retailers like Reebok , Forever 21 and potentially Kohl’s. UK-based Frasers Group , parent company of Sports Direct , House of Fraser and Flannels , has reportedly acquired digital fashion retailer Missguided for $25.1

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Fashion Clothing Operations Management 311

Retail TouchPoints

APRIL 12, 2023

This increase isn’t necessarily a bad thing — 44% of retailers reported that customers who often make returns exhibit higher lifetime value, in Retail TouchPoints ’ 2022 State of Returns survey. Retailers are developing numerous strategies to help them manage returns without inconveniencing their customers.

Supplies 264

Supplies eCommerce Retail Management 264

Forrester eCommerce

FEBRUARY 23, 2023

Unlike customer-facing functions, however, the software that powers the creation, execution, and management of these commercial obligations hasn’t made the shift toward digital … until now!

Management 195

Management Customer 195

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. A good virtual queue system will include a centralized management dashboard, robust reporting and a customizable interface.

Improvements 290

Improvements Management Customer Banking 290

Forrester eCommerce

JANUARY 18, 2023

The External Attack Surface Management Landscape, Q1 2023 is now available! Forrester clients can view the report to dive deeper into the benefits of EASM and key functionalities to assess when selecting an EASM vendor.

Management 195

Management 195

Groove

MARCH 3, 2021

eCommerce PPC Management: 4 Tips To Work With An Agency. Track and report on key metrics. The majority of eCommerce PPC management agencies do not have a team of experts dedicated to researching your company's industry. Rather, they have a team of experts dedicated to managing PPC for clients in various industries.

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PPC Management eCommerce Information 322

Retail TouchPoints

JUNE 30, 2022

Through the partnership, Rakuten Advertising will incorporate influencer marketing into its managed affiliate campaign strategies and offer a fully integrated self-service influencer solution.

Management 264

Management Marketing Improvements 264

Kissmetrics

DECEMBER 10, 2020

How do you successfully manage your online reputation, too? But if you’re already managing a lot, your best bet is outsourcing it to an ORM, or an online reputation manager. To help you put your best image out there, I’ve reviewed and done extensive research on online reputation managers, so you don’t have to.

Management 363

Management Social Media eCommerce SEO 363

Kissmetrics

APRIL 23, 2021

There are a lot of misconceptions about online reputation management. In this guide, I’ll explain the role of online reputation management in today’s digital age, explain why it matters, and outline 10 tips for improving and protecting your brand’s online image. Why Does Reputation Management Matter?

Definition 362

Definition Management Social Media SEO 362

Kissmetrics

JANUARY 13, 2021

It’s called workflow management software, and it makes your work life at least ten times easier. Workflow management software takes chaos and organizes it into a clear roadmap that helps you achieve your work goals in less time and with better results. The Top 5 Options For Workflow Management Software. Team Structure.

Management 275

Management Shipping Costs Recommendation Document 275

FastSpring

MARCH 8, 2024

SocialBee , a social media management platform and SaaS based in Romania, first started using FastSpring in 2018. Our continued focus on developing and improving a great product , especially features and tools for subscription management to support SaaS businesses. Ovi Negrean, Co-Founder & Chief Executive Bee at SocialBee.

Subscription 142

Subscription Merchant Services Management Payments 142

Retail TouchPoints

DECEMBER 17, 2020

POS solution provider Square has launched Shift Scheduling, a scheduling tool designed to work seamlessly with Square’s Team Management and Payroll offerings. The feature aims to create a consolidated labor management solution that can handle scheduling, managing and paying staff through the Square platform.

Management 264

Management POS Improvements Retail 264

Talkoot

JULY 1, 2023

Talkoot named fastest implementation for product information management software in G2 Summer 2023 reports Anna Rillahan Talkoot Chief Growth Officer Talkoot, the most powerful & complete AI product storytelling platform for ecommerce, is proud to announce it has once again been recognized with the Fastest Implementation badge in the product information (..)

Information 78

Information Management eCommerce 78

Kissmetrics

AUGUST 9, 2021

Google Data Studio is an online data visualization tool that helps users convert data into informative reports and interactive dashboards. It doesn’t collect the data; rather, it combines data from different sources, analyzes it, and then lets you create interactive reports, charts, and dashboards. It is hard to beat that.)

Download 293

Download Marketing Recommendation Other 293

Forrester eCommerce

APRIL 20, 2020

The wealth management industry is undergoing a digital transformation, and firms are turning to digital wealth management platforms (DWMPs) to accelerate their initiatives.

Management 319

Management Financial Services Customer Experience Customer 319

Forrester eCommerce

NOVEMBER 29, 2021

In my new report, Now Tech: Bot Management, Q4 2021, I discuss the ongoing scourge of bad bots and define the vendor landscape for bot management solutions. I chatted with my research associate, Isabelle Raposo, about this report over the course of the research process.

Management 195

Management Customer 195

Retail TouchPoints

SEPTEMBER 17, 2022

The bureau also released the Buy Now, Pay Later: Market Trends and Consumer Impacts report, which found that Affirm, Afterpay, Klarna, PayPal and Zip together provided 180 million loans totaling over $24 billion in 2021, a near tenfold increase from 2019. The CFPB also found that BNPL usage has expanded to a wider range of retailers.

Payments 262

Payments Consumer Payment Services PayPal 262

Retail TouchPoints

JANUARY 28, 2022

The robots will be able to capture data as they move through their respective store and deliver actionable reports to club managers. This intelligence allows us to proactively manage our clubs in an efficient manner.

Management 264

Management Technology Information Consumer 264

Kibo

MARCH 24, 2022

According to Kibo and Ignitiv’s new report, “ 2022 Distributed Order Management for Retail ,” the post-COVID world will be characterized by a deep and transformative embrace of digital. 2022 Distributed Order Management for Retail. Download Now. Can your current OMS keep up with these increased demands?

Management 62

Management Retail Download Customer Loyalty 62

Forrester eCommerce

FEBRUARY 7, 2020

In the recently released report, “The Forrester New Wave™: Bot Management, Q1 2020,” we talked about the range of bot attacks that organizations are facing, from simple web scraping bots to sophisticated bots that mimic human behavior. For examples of good bots, consider search […].

Management 300

Management 300

Retail TouchPoints

OCTOBER 18, 2022

That is why AEO recently unveiled its inaugural ESG report. Titled Building a Better World , the report was designed to spotlight more than two decades of internal and external work, and it highlights ESG achievements that span across Planet (Environment), People (Social) and Practices (Governance).

Consumer 278

Consumer Operations Improvements Retail 278

Retail TouchPoints

DECEMBER 28, 2022

Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Best suited for small-scale businesses, system automation is used for rapid, data-driven decision-making to manage basic processes efficiently, alongside quality inspection. Sophisticated Automation.

Management 279

Management Order Fulfillment Fulfillment Shipping Costs 279

Retail TouchPoints

JUNE 15, 2022

The big differentiator is that Google insists its aim is not make the actual sale, but rather to support product discovery: “We’re indifferent on where the shopping journey ends, where that transaction takes place,” Matt Madrigal, VP and General Manager of Merchant Shopping at Google told Retail TouchPoints in a 2021 interview.

Merchant Services 306

Merchant Services Payment Services eCommerce Shopify 306

Retail TouchPoints

NOVEMBER 10, 2022

The eBay Ads holiday report found that shoppers still plan to spend despite high inflation and the ongoing threat of a recession: more than two-thirds ( 71% ) of 2,000 U.S. Looking at year-over-year behavioral changes among eBay shoppers specifically, the report found that 92% plan to do most of their shopping online.

Gifts 264

Gifts Social Media Shipping Costs Consumer 264

Forrester eCommerce

APRIL 22, 2021

Forrester published today a report on how Modern Smart Applications Are Transforming Supplier Value Management (available to Forrester clients). It explains why AI was relatively slow to reach the procurement function, and also what changed to belatedly power a wave of innovation.

Management 242

Management Customer 242

Forrester eCommerce

MAY 1, 2019

I’ve been researching the evolution of product management as companies make the shift from projects to products for an upcoming set of reports about this – and one thing that stands out: of the rising (and needed) influence of user experience (UX) among product managers.

Management 307

Management Customer 307

ChannelAdvisor

OCTOBER 12, 2021

In its recent report, How Brand Manufacturers Can Manage Messy Online Marketplaces , Forrester analyses data from a global survey of brand manufacturers. . Online marketplaces drive both revenue and risk for brand manufacturers. . Many brands are investing in marketplaces to capture some of their fast growth.

Management 95

Management eCommerce Download Channel 95

Kissmetrics

OCTOBER 2, 2020

Most know how to ask customers for reviews, but they’re unsure how to handle the other important parts of reputation management. If you have the right reputation management company, you’ll have the help you need to improve your company’s online reputation. The 5 Top Reputation Management Companies in The World.

Management 298

Management Small Business Retail Social Media SEO 298

Retail TouchPoints

JANUARY 9, 2023

The retailer has managed to achieve profitability in some quarters, but its overall sales growth has been negative and its outlook for the coming year remains cautious. Macy’s will reportedly close four locations, in Fort Collins, Colo.; Gaitherbeurg, Md.;

Department Stores 273

Department Stores Omnichannel Operations Fashion 273

Forrester eCommerce

NOVEMBER 17, 2021

Following up the previously published Now Tech report, I’m excited to announce that “The Forrester Wave™: Enterprise Fraud Management In Asia Pacific, Q4 2021” is now live.

Payment Services 195

Payment Services Management Information Customer 195

Retail TouchPoints

OCTOBER 21, 2021

If the rumors are true, the deal should be announced in the very near future: sources told Reuters that PayPal hopes to successfully negotiate and announce a deal in time for its quarterly earnings report on Nov. The sources also noted that no deal was certain and that its terms could change.

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PayPal Merchant Services Payment Services Payments 288