Retail TouchPoints

AUGUST 12, 2021

Online surveys have long reigned near the top of the ad testing toolkit by providing the fastest, most efficient way to gather valuable consumer feedback throughout the creative process. Besides adding depth to traditional survey data, these techniques also improve data quality. Making Surveys Better Listeners.

Improvements 317

Improvements Social Media Consumer Technology 317

Forrester eCommerce

APRIL 15, 2020

Getting decent survey response rates is hard and getting harder for CX professionals. That means you need to start mining other data that can give you a sense of the quality of the experiences your customers are having.

Other 372

Other Customer Customer Experience Omnichannel 372

Retail TouchPoints

FEBRUARY 9, 2022

Let’s take a look at how digital surveys could be the secret to collecting the insightful data and innovation leads you are looking for. The metric is measured as a percentage based on survey respondents grading elements of your proposition from a scale of one (very unsatisfied) to five (very satisfied).

Payment Services 264

Payment Services Shopping Carts Omnichannel Multi-channel 264

Forrester eCommerce

JULY 30, 2021

In one swoop, it has secured the best-in-class analytics capabilities that will define the future of voice-of-the-customer programs as firms decrease their reliance on surveys and focus instead on understanding customers based on […]. This is a great move for Qualtrics.

Customer 524

Customer Management Marketing Customer Experience 524

Forrester eCommerce

DECEMBER 23, 2019

2020 Global Enterprise Content Management Online Survey is open… and we’re looking for your participation! This survey is intended for?ECM?or?content content services decision makers and influencers?in in end user organizations.

Document 240

Document Management Customer 240

Forrester eCommerce

MARCH 25, 2020

Instead of CX surveys as usual, you need to show that you aren’t tone deaf to the unprecedented situation your customers face due to COVID-19. Read how to adjust your survey methods.

Customer 334

Customer Customer Experience Management 334

Forrester eCommerce

MAY 31, 2023

The results of Forrester’s Digital Business Strategy Survey, 2022, show that 68% of digital strategy professionals believe digital strategies have a major […] More than ever, organizations are relying on digital initiatives as a key driver of growth.

Management 195

Management Customer 195

Forrester eCommerce

OCTOBER 4, 2022

Yet when I surveyed hundreds of business and IT […]. Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Eighty-two percent of enterprises use CRM.

Management 361

Management Marketing Customer Experience Customer 361

Retail TouchPoints

APRIL 26, 2023

Retail managers now face employee management and safety challenges that require additional tools and oversight. A recently released National Customer Rage Survey indicates that retail customers are getting more frustrated and more likely to be angry during employee interactions.

Management 289

Management Retail Improvements Events 289

Forrester eCommerce

JANUARY 17, 2019

Every company faces a central dilemma: how to resolve the standardization and differentiation of its business apps to win, serve, and retain customers. That’s why we are still getting a lot of questions about this report.

Management 335

Management Mobile Customer Online Retail 335

Forrester eCommerce

NOVEMBER 8, 2022

The last joint survey we did was right in the middle of […]. Each year, Forrester Research and the Disaster Recovery Journal (DRJ) team up to launch a study examining the state of business resiliency. We alternate between two resilience domains each year: IT disaster recovery and business continuity.

Management 195

Management 195

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. A good virtual queue system will include a centralized management dashboard, robust reporting and a customizable interface.

Improvements 290

Improvements Management Customer Banking 290

Wiser

APRIL 4, 2024

Wiser’s platform supports a variety of use cases, from market knowledge and price management to assortment strategies and concrete retail sales actions.”

Information 78

Information Consumer Marketing Channel 78

Retail TouchPoints

JULY 28, 2020

Data will come from the 6th edition of the Salesforce State of Marketing report, which surveyed nearly 7,000 global marketing executives. The webinar also will cover how emerging technologies such as artificial intelligence can help retailers overcome data management challenges resulting from more digital-centric customer engagement.

Webinar 274

Webinar Consumer Marketing Consumer Goods 274

Wiser

APRIL 16, 2024

Category management in retail has evolved significantly over the past two decades, reflecting broader changes in technology, consumer behavior, and market dynamics. Ten to 20 years ago, category management was primarily focused on optimizing the assortment, shelf placement, and stock levels of products within physical stores.

Technology 78

Technology Management Presentation Supplies 78

Forrester eCommerce

SEPTEMBER 11, 2018

Forrester’s survey for enterprise content management (ECM) decision makers is open. 2018 Global Enterprise Content Management Online Survey Provide your perspectives on the key vendors, challenges, and opportunities you see in the ECM technology market. and we’re looking for your participation!

Management 170

Management Technology Marketing 170

Forrester eCommerce

MARCH 9, 2021

In Forrester’s recently published report, “The Forrester Wave™: B2B Marketing Events Management Solutions, Q1 2021,” we evaluated the 14 most significant ones — 6Connex, Bizzabo, CadmiumCD, Certain, Circa, Cvent, Hubb, Intrado, Kaltura, meetyoo, ON24, RainFocus, Splash, and SpotMe — against 28 criteria.

B2B 251

B2B Events Management Marketing 251

Forrester eCommerce

OCTOBER 10, 2023

In an analysis of Forrester’s developer survey data, we found that: C-levels and middle managers know […] In the real world, though, that’s not what happens. Instead, where you sit in the organization determines how you believe development teams should succeed.

Management 425

Management Customer 425

Forrester eCommerce

AUGUST 15, 2023

Every year, our clients at Forrester ask us about trends in customer relationship management (CRM) adoption. To help us answer these questions, Forrester fielded a survey to ask CRM decision-makers around the world about different aspects of their company’s overall CRM strategy.

Management 361

Management Customer Marketing Customer Experience 361

Retail TouchPoints

JANUARY 15, 2024

Nvidia surveyed more than 400 retail professionals at all organizational levels and found that while AI adoption is still in its early stages, more than 60% of respondents are planning to boost their AI investments in the next 18 months. But many of these tasks may just represent the low-hanging AI fruit.

Retail 312

Retail Customer Experience Technology Operations 312

365 Retail

FEBRUARY 10, 2023

This finding comes from ChannelAdvisor, a CommerceHub company, which conducted a survey of C-suite employees at large consumer electronics brands (with over 500 employees). Amazon has been a mainstay for consumer electronics brands and 69% of those surveyed claimed it is still a key channel.

Channel 122

Channel Consumer Electronics Consumer Electronics 122

RTP blog

AUGUST 8, 2018

Last week, Retail TouchPoints unveiled its inaugural Personalization Benchmark Survey , revealing how retailers have reaped the benefits of personalization strategies as well as identifying where there is still room for improvement. With 66% of retailers crediting personalization strategies with increasing their sales, and 46%.

eCommerce 150

eCommerce Social Media Consumer Improvements 150

Optimizely

MARCH 27, 2019

” Trader Joe’s won the second year in a row as the American’s favorite grocery retailer on the Dunnhumby customer data survey. When you are on-brand, it means you manage your company based on the brand’s DNA. Here’s how you should approach branding and use it as a tool to manage your entire B2C business.

B2C 323

B2C Management Social Media Magazine 323

RetailMinded

NOVEMBER 13, 2023

70% of retail merchants say the ‘double whammy’ of spiralling interest rates and inflation will hit peak trading in the run-up to the Holidays, according to a new Inventory Planner survey 55% of sellers are planning to buy less stock for festive shoppers because of the impact of inflation; with inflation increasing 3.7%

Retail 59

Retail Supplies Consumer Management 59

Forrester eCommerce

MARCH 12, 2020

Our findings also reveal a confidence gap between managers and executives versus other employees.

Management 259

Management Other Customer 259

Retail TouchPoints

MARCH 15, 2023

This aligns with our survey results in which organizations dug into a real need to invest in their workforce.” The survey of 502 executives was designed to assess the challenges and priorities of executives charged with making decisions regarding employee scheduling, communication, task management and learning.

Operations 277

Operations Improvements Technology Management 277

Forrester eCommerce

APRIL 27, 2018

Click here (or below) to take the survey and help us give you great research – plus you get a free research report for taking […]. Forrester is conducting research on how financial services companies are using Video to win, serve, engage, and retain customers. As part of this research, we want to hear from you!

Financial Services 210

Financial Services Customer Banking Management 210

Forrester eCommerce

MARCH 11, 2020

Our #pandemicEX research project aimed to understand how employees are experiencing the spread of COVID-19. Read results here.

Management 483

Management Customer 483

Forrester eCommerce

NOVEMBER 21, 2023

In our 2023 Data Literacy and Culture Survey, we uncovered key insights about the state of data culture in organizations. Shockingly, nearly half of employees lack the ability to search for existing insights and struggle to find reports, datasets, and insights.

Customer Experience 451

Customer Experience Management Operations Customer 451

Retail TouchPoints

APRIL 16, 2024

The Shortcomings of NPS Survey collection methods can significantly impact the validity of NPS data. Offering incentives like “If you fill out this survey, give us a 9 or 10 and mention my name, it’ll be doing me a huge favor” can emotionally influence customers, potentially leading to inflated scores that don’t reflect genuine experiences.

eCommerce 147

eCommerce Improvements Consumer Customer 147

Retail TouchPoints

MARCH 18, 2024

“By having the option to pick self-checkout for a quick trip, or a traditional, staffed lane when their cart is full, guests who were surveyed told us the overall checkout experience was better, too,” according to the statement.

POS 259

POS Payment Services Customer Experience Operations 259

Forrester eCommerce

NOVEMBER 23, 2023

Forrester surveyed digital business strategy decision-makers globally on their priorities, investments, and organizational structures.

Management 439

Management Customer 439

Forrester eCommerce

JULY 21, 2021

Collecting solicited feedback at the exact time passengers live the experience is the only way to truly assess the quality of that experience as it moves through all touchpoints of their journey. ACI and FeedbackNow are committed to enabling this so CX leaders can improve the passenger experience.

Customer Experience 301

Customer Experience Improvements Customer Management 301

Forrester eCommerce

JULY 6, 2020

Digital customer experience has become a top-3 growing priority according to our recent COVID-19 Service Provider Pulse Survey. experiences on their digital channels using assets like video or even 3D renderings, an increasing number have turned to digital asset management (DAM) to better manage the […].

Customer Experience 433

Customer Experience Channel Management Customer 433

Forrester eCommerce

NOVEMBER 9, 2021

Future Forum research, in a survey of thousands of workers and managers globally, shows a divide in work satisfaction and flexibility between executives and employees, especially those in non-white, male demographics. Sales leaders face serious challenges in attracting and retaining diverse sales talent.

Management 370

Management 370

GetElastic

SEPTEMBER 2, 2021

I have been an Account Manager and Consultant for a large portion of my career before making the switch to sales and marketing operations a few years back. Earlier this year, Elastic Path announced its BETA release of Account Management for Elastic Path Commerce Cloud. Market Trends in B2B eCommerce. Time = Money.

B2B 141

B2B Management eCommerce B2C 141

Retail TouchPoints

MAY 12, 2023

” This year’s survey encompasses the opinions and behaviors of 2,020 U.S. ” This year’s survey encompasses the opinions and behaviors of 2,020 U.S. Indeed, the survey found that among Gen Z and millennials, 50% consider online experiences to be meaningful replacements for in-person experiences.

Games 310

Games Social Media Multi-channel Consumer 310