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Forrester’s Not-So-TayTay Southeast Asia Cybersecurity Trends Roundtable Tour

Forrester eCommerce

In this blog, Forrester's VP, Principal Analyst, Jinan Budge, shares her learnings of the cybersecurity trends, key challenges and opportunities for CISOs in Southeast Asia.

Blog 442
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Navigate the identity and access management landscape in China

Forrester eCommerce

Although the identity and access management (IAM) market is still emerging in China, its importance and priority have grown significantly due to digital transformation trends, regulatory requirements, and increasingly sophisticated cyberattacks and the resulting data breaches.

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Top Trends Shaping Fraud Management In Asia Pacific

Forrester eCommerce

A fragmented regulatory environment and the rapid transition to digital commerce have spurred several enterprise fraud management (EFM) trends in Asia Pacific (APAC). Forrester sees that: Digital commerce drives promotion fraud.

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The Future Is Now: Introducing Human Risk Management

Forrester eCommerce

We’ve been calling it Human Risk Management when advising clients the last few years, but finally reached the decision to formally retire the SA&T nomenclature. I am starting my third Forrester Wave™ evaluation for the market that used to be called the Security Awareness & Training (SA&T) market.

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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond. Dive into retention tactics, encompassing dynamic rewards, discounts, and innovative ways to show appreciation.

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The New Change Management: Automated And Decentralized

Forrester eCommerce

Change management has continued to be a hot topic on social media and customer inquiry. As a process symbolizing traditional IT service management and the ITIL framework, it’s under increasing pressure to modernize in response to Agile and DevOps trends.

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Key Trends In Customer Journey Mapping

Forrester eCommerce

Forrester’s ongoing work with CX professionals and CJM platform providers reveals key trends in the use of CJM software across organizations and how these platforms must evolve to keep pace with CX pro’s needs. CX pros […]

Customer 369
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Management Techniques for Offshore Employees

International remote hiring is trending up, fueled by a rise in the global talent pool and more cost-effective candidates outside of the United States. Here we take a closer look at how HR departments and leaders are evolving with this trend.

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Post-Pandemic eCommerce Growth: Leverage Product Data, Market Research & Shopping Trends

Speaker: Phil Irvine, VP & Director of Audience Intelligence

Whether concerned about data privacy and data management, or curious about how businesses can rethink approaches to designing shopping experiences, the answers are here. How to create an environment to stay ahead of key macro shopper trends to help inform evolutions with marketing strategy development.

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Building a 5-Star Online Reputation for Your Business

Speaker: Brent Werbeck, GetMoreReviews Co-Founder

What 2021 online review trends you should be paying attention to. How to better manage negative reviews. Join Brent Werbeck, Co-Founder of Get More Reviews, in this discussion of how to foster and grow your business's 5-star online reputation. In this webinar, you will learn: How online reviews impact your business.