Sam’s Club is piloting technology designed to address one of the retailer’s biggest customer pain points: waiting in line at the store exit for an associate to check their receipts against the items in their cart.
After a customer pays at a register or via the Scan & Go mobile payment solution, a combination of computer vision and digital technology deployed in stores’ exit areas captures images of their cart and verifies payment for all items within a shopper’s basket. Additionally, AI operating in the background is designed to continually speed up the process.
The retailer plans to build on the 10-store pilot program by iterating and enhancing the technology through early 2024 and to rapidly expand the functionality to its nearly 600 clubs by the end of the year.
“This is Sam’s Club at its very best, listening to feedback from members, putting their needs at the center of everything we do — and then applying digital innovations to deliver an industry-leading member experience,” said Chris Nicholas, CEO of Sam’s Club in a statement. “We are constantly looking at ways for Sam’s Club to be the most convenient membership club and will continue to prioritize using technology to provide a truly differentiated and delightful experience for our members.”
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