TalkingRetail

JULY 9, 2021

The use of mobile wallets to pay for transactions in stores will increase sharply within five years, according to a new survey. The survey by Juniper Research in partnership with technology firm Boku found that 75% of Europeans will use a digital wallet by 2025. A digital wallet (sometimes called an e-wallet) is a software.

Mobile 69

Mobile Technology Retail Mobile Payments 69

Retail TouchPoints

OCTOBER 28, 2020

The survey, which polled 1,000 U.S. The survey also supported how the pandemic has expedited the shift to online shopping: 44% of consumers have increased their online shopping; 8%. After a year of disappointing numbers, there may be hope around the corner. consumers in late July (as well as 391.

Consumer 190

Consumer B2C B2B Mobile 190

Retail TouchPoints

JUNE 3, 2020

COVID-19 has accelerated the contactless revolution: 84% of Americans ( 77% among global consumers) now expect to increase their use of touchless technologies to avoid physical contact for the remainder of the pandemic, with 55% ( 63% globally) planning to continue doing so afterward, according to a survey by Capgemini.

Mobile 229

Mobile Payment Services Technology POS 229

Retail TouchPoints

JULY 28, 2020

Data will come from the 6th edition of the Salesforce State of Marketing report, which surveyed nearly 7,000 global marketing executives. Hostetler is a product marketing manager focused on Retail and Consumer Goods, with a background in email and mobile messaging. Click here to register to attend the Aug. 12 webinar.

Webinar 208

Webinar Consumer Marketing Consumer Goods 208

Retail TouchPoints

JUNE 11, 2020

Forrester conducted three online surveys for the report. Two surveys in March included one of buyers — 640 adult consumers and B2B buyers who make business purchases online — and a second survey of 320 executives overseeing digital campaigns, online experiences and/or e-Commerce programs and technology purchases.

eCommerce 150

eCommerce B2B Toys B2C 150

RTP blog

JANUARY 9, 2019

The seventh annual Retail TouchPoints Omnichannel Survey shows where retailers are succeeding in connecting with the consumer, as well as where they need to improve. Did anything from the survey catch your eye? The survey showed a 32 percentage point rise in 2018, reaching 84% of total respondents.

Omnichannel 150

Omnichannel Multi-channel Customer Retention eCommerce 150

Forrester eCommerce

JANUARY 17, 2019

We have been wondering how much the move to cloud, mobile, and embedded machine learning or artificial intelligence will […]. Every company faces a central dilemma: how to resolve the standardization and differentiation of its business apps to win, serve, and retain customers.

Management 334

Management Mobile Customer Online Retail 334

RTP blog

FEBRUARY 13, 2019

Upon implementing a complete redesign of its logo and color scheme , Zulily revealed that it had made the switch due to what’s becoming an increasingly practical reason: the new logo is optimized for mobile shoppers. The RTP editors discuss the steps retailers will need take to become truly mobile-optimized.

Mobile 150

Mobile eCommerce Retail Shopping Carts 150

Retail TouchPoints

OCTOBER 5, 2020

The Walmart+ loyalty program has clearly made a major splash: 11% of Americans subscribed within two weeks of its launch, according to a survey by Piplsay. Another 24% were interested in same-day delivery and one-hour pickup windows, 14% wanted access to mobile scan-and-go and 12%. liked the fuel discounts.

Shipping Costs 195

Shipping Costs Subscription Shipping Customer Loyalty 195

RTP blog

AUGUST 8, 2018

Last week, Retail TouchPoints unveiled its inaugural Personalization Benchmark Survey , revealing how retailers have reaped the benefits of personalization strategies as well as identifying where there is still room for improvement. With 66% of retailers crediting personalization strategies with increasing their sales, and 46%.

eCommerce 150

eCommerce Social Media Consumer Improvements 150

Retail TouchPoints

JANUARY 31, 2024

The 2024 Connected Retail Report includes a survey of 1,012 U.S. This has clearly changed: the CI&T survey found that 71% of consumers expect all retailers to provide an equally impressive shopping experience, regardless of price. Will 2024 be the Year of the Mobile App?

Shipping Costs 245

Shipping Costs Consumer Mobile Channel 245

Retail TouchPoints

OCTOBER 5, 2023

Additionally, shopping on mobile devices is expected to hit a major milestone this year, surpassing desktop for the first time and driving over half of all online holiday spending. Buy now, pay later in particular has become increasingly mainstream and will make it easier for shoppers to hit the ‘buy’ button, especially on mobile devices.”

Toys 227

Toys Apparel Electronics Mobile 227

Optimizely

APRIL 7, 2017

Retailers with mobile apps often take advantage of the unique capabilities of apps by designing them to be their own unique shopping experience, one that’s unlike browsing on any other channel. To illustrate this point, we downloaded 3 retailers’ mobile apps and abandoned an item in each app’s shopping cart. Consider the fact that: 1.

Mobile 170

Mobile Omnichannel Shopping Carts Channel 170

Retail TouchPoints

JUNE 15, 2020

Consumer Pulse Survey conducted during the first week of June. When the Centers for Disease Control and Prevention (CDC) surveyed more than 4,000 U.S. Consumers have developed new shopping habits during the shutdowns, most notably a greater reliance on e-Commerce, contactless pickup and delivery and mobile payment methods.

eCommerce 134

eCommerce Consumer Retail Payment Services 134

RTP blog

APRIL 25, 2017

But despite mobile’s meteoric growth as a sales catalyst, the actual number of transactions completed on mobile devices remains low: $60.2 Mobile casts a shadow that’s 30 times its size,” said Laura Naparstek, a Forrester researcher who spoke at the recent Forrester Consumer Marketing 2017 Forum. Don’t stop mobile marketing ; 2.

Mobile 150

Mobile eCommerce Fashion Channel 150

Elsner

APRIL 23, 2020

That’s when the eCommerce market biggies started to launch their mobile apps. million mobile users are accessing the Amazon app monthly. After Amazon, it’s the Walmart with a monthly mobile app user count of 86.05 From the above figures, it is clear that eCommerce mobile apps are a huge success. . Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

Retail TouchPoints

FEBRUARY 6, 2024

A survey we recently conducted of 2,000 consumers found that the vast majority of shoppers (85%) were uninterested in using AI to help make purchasing decisions. The data backs this up: according to one SpiceWorks survey , 78% of consumers believe brands should disclose when a given interaction is powered by AI.

Recommendation 263

Recommendation Customer Hobbies Technology 263

Retail TouchPoints

DECEMBER 13, 2023

This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

MAY 12, 2023

” This year’s survey encompasses the opinions and behaviors of 2,020 U.S. ” This year’s survey encompasses the opinions and behaviors of 2,020 U.S. Indeed, the survey found that among Gen Z and millennials, 50% consider online experiences to be meaningful replacements for in-person experiences.

Games 266

Games Social Media Multi-channel Consumer 266

RTP blog

AUGUST 13, 2018

Dads Love Mobile With video consumption on mobile accelerating, mobile video ads present an opportunity for brands to connect with dads at every step of the purchase process. In fact, one-third of the men surveyed in our study noted they plan to watch mobile videos for shopping advice.

Mobile 150

Mobile Games Supplies Travel 150

Retail TouchPoints

AUGUST 10, 2021

COVID-19 may have forced retailers to offer contactless payment options, but the move toward sustained use is clear; in a global Mastercard survey, 74% of customers said they will continue to use contactless payments in the future. But when a customer pays for their purchase via their mobile device, this risk is greatly reduced.

Payment Services 305

Payment Services Payments Customer Retail 305

Retail TouchPoints

OCTOBER 21, 2020

That’s a question we’ve sought to explore in the CodeBroker Mobile Coupon Survey. Of the 1,204 respondents to the survey the largest segment were millennials. The Mobile Tipping Point. The millennial/mobile phone connection is driving a tipping point when it comes to coupon marketing. Mobile Assures Easy Access.

Marketing 196

Marketing Mobile Customer Loyalty Channel 196

Retail TouchPoints

MAY 31, 2022

One surprising finding from our survey confirmed that consumers have high expectations for ecommerce brands: 93% expect the online experience to be at least equal to, if not better than, in-store. Mobile search optimization. Mobile commerce is the future of ecommerce. The Gen Z Factor. Product badging + social proof.

Mobile 314

Mobile Customer Data Recommendation Fashion 314

Groove

APRIL 1, 2021

Design for mobile devices. Design For Mobile Devices. Optimizing a website for mobile devices is key to driving traffic, decreasing bounce rate and winning more sales. a Google survey shows that 59% of shoppers take mobile responsiveness into consideration when deciding which brand to buy from. Use a sitemap.

Web Design 365

Web Design SEO Improvements Mobile 365

Forrester eCommerce

OCTOBER 20, 2021

My colleague Julie Ask and I recently wrote on how banks are using mobile notifications and emerging tech (based on a survey of executives and digital business leaders at banking providers). The full research (only available to Forrester clients) includes more than 50 slides of data and insights.

Banking 195

Banking Mobile Customer 195

GetElastic

APRIL 11, 2019

Today, another question is in the mind of entrepreneurs: do they need to create a mobile app for their store? Well, you shouldn’t waste your time and allocate a budget on mobile app development for your online store. In this article, we will list the main trends and benefits your mobile commerce (m-commerce) app should keep up with.

Mobile 147

Mobile eCommerce Merchant Services Payment Services 147

365 Retail

AUGUST 17, 2022

In the UK, it’s estimated that people spend an average of four hours every day clicking, tapping, swiping, and watching on their mobile devices – that’s at least a quarter of their waking hours. Undoubtedly, mobile has become an inextricable extension of the modern consumer and as such, has emerged as the heartbeat of relationship marketing.

Mobile 64

Mobile Customer Retail Games 64

Retail TouchPoints

JANUARY 7, 2021

Q-Walk will enable managers to create standardized question sets and surveys for all critical functions at the locations, including cleanliness, merchandising sets, loss prevention and compliance.

Improvements 273

Improvements Mobile Customer Experience Management 273

Forrester eCommerce

OCTOBER 4, 2018

You’re an executive, an employer, or maybe an up-and-comer in your organization, but either way, you have surveyed the moment and you know that big things are poised to happen.

Mobile 369

Mobile Consumer 369

Wiser

JANUARY 16, 2019

For many in retail, the answer to understanding the voice of the consumer is through customer feedback surveys. Are Customer Feedback Surveys Not Working? Even so, there is some data to back it up, at least when it comes to customer surveys. Overall, there are improvements to be made regarding customer feedback surveys.

Mobile 60

Mobile Improvements Consumer Reference 60

Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. Mobile channels generated significant increases for 30% of respondents, and ecommerce marketplaces made significant revenue gains for 27%.

Omnichannel 243

Omnichannel Fulfillment Customer Retention Channel 243

365 Retail

MAY 5, 2021

Online shoppers abandon more than £100 worth of goods in baskets every month on average, a survey has found. Typically, people have just under seven items in their basket when shopping online, the survey found. Some 2,000 people were surveyed in April. of goods on average behind each month.

Payment Services 64

Payment Services eCommerce Clothing Fashion 64

Retail TouchPoints

JUNE 21, 2023

In fact, in the 2022 National Retailer Security Survey from the National Retail Federation (NRF), nearly nine in 10 respondents said analytics, and store and business intelligence, are what’s needed most to help fight shrink and bolster loss prevention teams. All these technology examples play a part in reducing shrink. billion in 2020.

Technology 217

Technology Supplies Operations Mobile 217

Retail TouchPoints

AUGUST 11, 2023

In the past year, over half of surveyed consumers have felt confused or manipulated by tip screens, and 70% feel they’re being asked to tip too often. Over a quarter of surveyed consumers are now tipping at a higher percentage than they were last year, and the majority are fed up with how often they’re being prompted to tip.

Consumer 182

Consumer Payment Services Point of Sale POS 182

Sailthru

OCTOBER 31, 2019

As mobile devices play a bigger role in more aspects of our lives, they’re becoming the common thread tying the entire customer experience together. We read most of our email on mobile devices. In fact, when we praise retailers for being omnichannel, what we increasingly mean by that is “mobile.” billion, a 9.3%

Mobile 87

Mobile Marketing Download Customer Experience 87

Wiser

JUNE 21, 2018

With this in mind, Mobile Crowdsourcing is the front runner when it comes to collecting real-time data from stores nationwide. While crowdsourcing is not a new phenomenon, the technology behind mobile platforms has created a new use for a timeless data gathering solution. Mobile crowdsourcing has taken that a step further.

Mobile 60

Mobile Information Consumer Technology 60

Groove

OCTOBER 27, 2020

Optimize your design for mobile. Optimize Your Design For Mobile. That's how many people believe that shopping on mobile is important when deciding on a brand or retailer to buy from (according to a Google survey). Follow this mobile eCommerce checklist for best practices, mobile design tips and more.

Improvements 363

Improvements Mobile Web Design Shopping Carts 363