Retail TouchPoints

JANUARY 19, 2024

Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training. The Best Buy Express small-store format will be designed to provide an easy-to-navigate shopping experience and also will serve as pickup points for online orders. “By

Operations 232

Operations Consumer Electronics Telecommunications Electronics 232

Retail TouchPoints

APRIL 26, 2023

Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite of new mobile tools for business owners. Customer Engagement and Loyalty Manager in a statement.

Customer 286

Customer Small Business Retail Electronics Travel 286

RTP blog

JUNE 6, 2018

But it’s time we all stopped thinking of mobile as a set of apps that support a mobile strategy, and instead focused on adopting an Enterprise Mobile Lifestyle Strategy. What do we mean by a Mobile Lifestyle Strategy? The nature of the customer’s mobile lifestyle is premised upon a mobile-first approach.

Mobile 150

Mobile Merchant Services Technology Fulfillment 150

Retail TouchPoints

APRIL 11, 2024

Using predictive synthetic data, a retailer could predict that a shopper who buys Starbucks ground coffee at Safeway on a Tuesday is also likely to buy Kerrygold butter in the same shopping trip — and could, for example, send them a mobile coupon while they’re in-store.

Retail 265

Retail Mobile Consumer Operations 265

Ecommerce Guru

OCTOBER 22, 2020

Ticket booking has been made even easier for the comfort of travelers in India, as Amazon India has partnered with the Indian Railway Catering and Tourism Corporation (IRCTC) to help passengers book train tickets without any hassle. Regarded to be a ‘festive launch.’

Books 102

Books eCommerce eCommerce Platforms Travel 102

RTP blog

NOVEMBER 15, 2019

Planning Ahead Through a series of drills and training exercises, emergency responders like paramedics and firefighters ready themselves for any foreseeable eventuality. In order to mitigate potential catastrophes, these teams — each with its own function — all need to mobilize and act in unison.

Payment Services 150

Payment Services Merchant Services Payments Retail 150

Retail TouchPoints

JULY 19, 2023

Offer leadership and soft skills training Store associates are busier than ever. While they need to always be up to date on how to do these tasks efficiently and effectively, retailers can’t lose sight of the bigger picture — and that means investing in training that expands employees’ skills and sets them on a path to progression.

Technology 168

Technology Mobile Customer Experience Download 168

Forrester eCommerce

MAY 24, 2019

or “My banking mobile app is not approving my online train ticket that was purchased on the web […]. “Tesla can’t figure out how to manage its glass inventory and replacements” or “I was abroad and had to give Uber my credit card number again!”

Banking 402

Banking Mobile Management Customer Experience 402

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 135

B2B Mobile eCommerce Shipping Costs 135

GetElastic

MAY 22, 2019

Mobile commerce apps for B2B are increasing, and with good reason — 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app. How mobile applications support B2B commerce.

B2B 146

B2B Mobile eCommerce Shipping Costs 146

Retail TouchPoints

FEBRUARY 6, 2024

Petco has long offered dog training as well. When a customer comes into our environment for grooming or dog training or [to visit] the vet hospitals, that’s a customer that becomes entrenched with Petco. Oftentimes, they’ll trust someone like a groomer at a faster clip [than a sales associate].

Beauty and Health 276

Beauty and Health Travel Customer Retail 276

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 130

B2B Mobile eCommerce Shipping Costs 130

Retail TouchPoints

OCTOBER 11, 2023

Retail leaders also should ensure that store managers and employees are up to date on all forms of compliance training , such as workplace safety and anti-harassment, to ensure that the safety of not just minors, but all employees, is a priority in the workplace. But good communication isn’t only about technology. It’s also about culture.

Management 261

Management Technology Operations Retail 261

Forrester eCommerce

APRIL 7, 2020

Mixed reality experiences run the gamut from augmented reality (AR) mobile apps to try-on lipstick and shoes to completely immersive virtual reality headsets used for military and surgical training. Spectacles 3, the latest camera-equipped sunglasses from Snap, marks a large improvement from Spectacles 2 (launched in April 2018).

Mobile 275

Mobile Improvements Technology 275

Korona

FEBRUARY 12, 2021

Workplace training and development has a long, complex history. The Industrial Revolution, which began in the early 1900s, was the catalyst for the creation of many of the fundamental tenets of on-the-job training—an approach that we still use today in the retail sector. When Social Distancing and Training Meet.

Retail 52

Retail POS Operations Technology 52

Retail TouchPoints

FEBRUARY 2, 2024

Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of shopping needs and products, provide comparisons and make recommendations, all within a conversational context. customers in the Amazon mobile app.

Mobile 231

Mobile Recommendation Technology Customer Experience 231

RetailDive

JUNE 15, 2022

Adding to the legal battles between the two retailers, the latest suit targets Nike Run Club, Nike Training Club and the SNKRS app.

Mobile 111

Mobile Retail 111

Retail TouchPoints

DECEMBER 20, 2023

The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels. As a result, associate training and engagement came to the forefront. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 229

Retail Supplies Merchant Services Social Media 229

Retail TouchPoints

JANUARY 11, 2024

The company also hopes to enhance its website and mobile app by implementing Google Cloud’s Vertex AI Search for Retail technology in order to provide Google-quality search and recommendations capabilities. This effort will build on VS&Co.’s in a statement.

Supplies 173

Supplies Technology Recommendation Apparel 173

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 78

B2B Mobile eCommerce Shipping Costs 78

Wiser

JANUARY 8, 2024

A prime solution for streamlining retail price checks lies in leveraging technology, specifically innovative mobile-based platforms. Its mobile-based crowdsourcing capabilities allow for real-time data collection and analysis, enabling rapid response to market shifts. This consistency helps to build trust with customers.

Operations 141

Operations Technology Mobile Customer Experience 141

Retail TouchPoints

JANUARY 18, 2024

AI requires training and accurate data for peak performance. There’s a lot of training that has to be done, it has to be optimized [just the same as] cars. AI could be as big a change for retail as the internet and mobile phones. Same thing with process optimization: that AI model typically doesn’t work out of the box.

Merchant Services 273

Merchant Services Retail Definition Technology 273

Wiser

JUNE 21, 2018

With this in mind, Mobile Crowdsourcing is the front runner when it comes to collecting real-time data from stores nationwide. While crowdsourcing is not a new phenomenon, the technology behind mobile platforms has created a new use for a timeless data gathering solution. Mobile crowdsourcing has taken that a step further.

Mobile 60

Mobile Information Consumer Technology 60

Kissmetrics

APRIL 20, 2021

Here’s how the process works: Customers place the order: Shoppers purchase goods online through the retailer’s mobile app or website. BOPUS can also boost traffic to your online website or increase the number of downloads for your mobile app. Train Staff. Investment on Staff to Manage BOPUS.

eCommerce 282

eCommerce Shipping Multi-channel Small Business Retail 282

Retail Technology Review

JULY 30, 2019

Consumers love the way mobile enables them to slot online shopping, browsing and product research into their busy day as they sit on the train, wait in line for a coffee or kill time between appointments. By Branwell Moffat, Director of Commerce Consulting at Envoy Digital, part of the KPS Group.

Mobile 70

Mobile Mobile eCommerce eCommerce Consumer 70

Retail TouchPoints

JULY 11, 2022

Each Skin Care Center location will be staffed by CVS Beauty Consultants and licensed estheticians who have been trained in diagnostics by L’Oreal experts. Customers will also be able to make purchases on the spot through the deployment of a mobile POS solution within the shop-in-shops.

Beauty and Health 255

Beauty and Health POS Customer Experience Mobile 255

Retail TouchPoints

NOVEMBER 16, 2023

While consumers have been “trained” to type in as few words as possible when searching, SGE is designed to deliver results with highly specific multi-word queries that resemble natural phrases. The new capability will roll out on mobile in the U.S. starting in December for all users opted in to SGE.

Gifts 220

Gifts Apparel Subscription Presentation 220

Retail TouchPoints

FEBRUARY 15, 2023

The retailer will deepen existing relationships with vendors and intends to expand relationships with vendors that have a presence in all three countries in the region; Columbia Sportswear Company , which has committed to purchase up to $200 million in products from the region, thus creating more than 6,900 jobs over the next five years; Nestlé , parent (..)

Telecommunications 225

Telecommunications Financial Services Supplies Apparel 225

Kissmetrics

DECEMBER 23, 2021

Think of “smart glasses” or the popular mobile game Pokemon Go. Virtual Training or Classes. With so many live streaming and pre-recorded video platforms , virtual training and classes are already a big part of the corporate world. Beyond marketing efforts, you can even use virtual classes for in-house onboarding and training.

Games 363

Games Arts Events eCommerce Platforms 363

GetElastic

DECEMBER 24, 2021

Mobile wallets have infiltrated digital commerce, offering a way to streamline checkout across desktop, mobile, and apps. Mobile jumped to 39 of 100 sites versus 28 last year, up 39%. Looking to improve your mobile experience? You serve a younger, tech-savvier customer base that both uses and prefers mobile wallets.

Merchant Services 144

Merchant Services eCommerce Shipping Costs Banking 144

Retail TouchPoints

NOVEMBER 6, 2023

For example, shoppers will be able to chat with one of Nordstrom’s “expertly trained stylists and salespeople” on the Nordstrom app, on Nordstrom.com or via an in-person appointment, which they can schedule online. In-store shoppers can capitalize on some additional holiday perks, including gift wrapping and personalization services.

Gifts 193

Gifts Department Stores Shipping Events 193

RTP blog

NOVEMBER 7, 2018

So it’s good to see that retailers are acknowledging the challenges ( 50% cite employee training/engagement as the greatest store operations challenge); and it’s great to see that many are embracing a strong go-forward strategy ( 41%. have increased investments in employee training/engagement this year). The combined 81%.

Mobile 150

Mobile Fulfillment Operations Omnichannel 150

Retail TouchPoints

MARCH 24, 2023

They’re also more likely to experience higher job satisfaction and stay on the job longer, reducing the need (and the cost) to recruit and train new employees. Virtual queue management systems integrate into a business’ website and mobile app as well as with APIs for CRM, POS and other platforms and systems needed to keep operations running.

Improvements 264

Improvements Management Customer Banking 264

Retail TouchPoints

FEBRUARY 2, 2021

From essential purchases like groceries and toiletries to kitchen appliances and video game consoles, online retail stock has been flying off the virtual shelves all year, and the holidays have proven that the train isn’t slowing down any time soon.

Mobile 223

Mobile Customer Retention Games Omnichannel 223

Retail TouchPoints

JANUARY 24, 2024

Brands also will need to train their teams to interpret AI insights for customizing client interactions, such as personalized email campaigns, tailored product offerings and predictive ordering. These AI applications range from optimizing pricing and inventory management to fraud prevention.

B2B 220

B2B eCommerce BigCommerce Omnichannel 220

Kissmetrics

NOVEMBER 30, 2021

Google recently made a change to mobile search results. However, if you’ve performed any mobile Google searches in the U.S. This is currently limited to mobile searches in the U.S. Particularly on mobile, this isn’t ideal for user experience. Effects of Continuous Scrolling in Mobile Search on SEO, Impressions, and CTR.

SEO 235

SEO Social Media Mobile Information 235

Retail TouchPoints

SEPTEMBER 12, 2023

From business and management transformation to cultural and personnel change, retailers must plan accordingly for the unavoidable re-training and restructuring. The Most Common Pitfall of Transformation: Not Thinking Holistically The move to a composable commerce architecture will inevitably cause significant changes across the organization.

Webinar 249

Webinar Technology Operations Mobile 249