Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?

ACH 285

ACH Multi-channel Technology Customer Retention 285

Retail TouchPoints

MARCH 8, 2023

Commerce media company Criteo has acquired Brandcrush , a platform that enables the buying and selling of retail media activations, including those in offline channels like stores.

Retail 277

Retail Omnichannel Multi-channel Point of Sale 277

GetElastic

AUGUST 10, 2021

An omnichannel approach enables businesses to deliver consistent, frictionless, and more convenient user experiences by interconnecting every customer touchpoint. Many businesses have taken the first step and adopted a multi-channel approach to engage with customers across a myriad of channels such as web or mobile.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

RTP blog

JULY 17, 2017

Consumers’ proficient use of digital channels has revolutionized the retail industry and technology has changed the way people shop today. Retailers must create the ideal shopping experience across all channels, but many wonder whether it is achievable.

Omnichannel 150

Omnichannel Consumer Multi-channel Retail 150

Retail TouchPoints

JUNE 28, 2023

The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Phone — the Most Expensive CX Channel Retailers want their customers to be happy, but the cost of interacting with them live is usually inefficient and expensive.

Customer 278

Customer Multi-channel Channel Customer Experience 278

365 Retail

NOVEMBER 28, 2022

Within the context of Omni channels, retail formats have also undergone significant development and have become more responsive to the retail environment and customers. In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context. An array of forms and formats.

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 264

Payment Services Shipping Costs Omnichannel Fulfillment 264

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. But implementing one is easier said than done and requires specific capabilities, technology and talent. Identify talent gaps.

Retail 288

Retail Multi-channel Omnichannel Technology 288

Retail TouchPoints

NOVEMBER 14, 2022

3D and AR design studio QReal is moving deeper into direct commerce with the launch of the new multi-brand, multi-category shopping app TRYO. The same 3D model can serve the brand and the retailer, and honestly the cost should be dispersed across the full sales channel.

Multi-channel 340

Multi-channel Consumer Payment Services Social Media 340

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Sophisticated Automation. System Automation.

Management 279

Management Order Fulfillment Fulfillment Shipping Costs 279

Retail TouchPoints

AUGUST 29, 2023

Scaling requires building a set of enterprise-wide data, analytics, technology, people and governance-related capabilities. Predict the future: So often, companies’ attempts to build personalization capabilities take them on a multi-year trajectory that lands them at parity with the past once they arrive. It has to be cross-channel.

Multi-channel 246

Multi-channel Retail Customer Experience Customer Data 246

GetElastic

JUNE 7, 2016

Navigating the omnichannel universe is a challenge for many retailers. Whether they started out online or as physical business, knowing which channels to leverage can be tricky. This article explores strategies for building an omnichannel business that makes sense to the reader’s unique business.

Omnichannel 113

Omnichannel eCommerce Multi-channel eCommerce Technology 113

Retail TouchPoints

JANUARY 22, 2021

The company’s online channels were a bright point in 2020, with double-digit growth expected across both brands in Q4 and total digital sales for the year expected to reach $1.7 Customer shifts played to our strengths including the migration to digital and omnichannel commerce. billion , up more than $400 million from 2019.

Multi-channel 228

Multi-channel Omnichannel Apparel Operations 228

Wiser

JULY 6, 2021

It’s a bit of an understatement to say that technology has changed retail. In reality, technology has created nothing short of a revolution, from the big stuff like eCommerce to smaller, now-common trends like self-checkouts and buy online, pick up in-store. And how does this technology impact pricing?

Multi-channel 158

Multi-channel Food and Beverages Technology Omnichannel 158

Ecommerce Platforms

MARCH 18, 2022

Not only does it help you to keep track of your interactions with customers, but helpdesk technology can also make your teams more productive and efficient too. HubSpot’s state-of-the-art technology comes with a free CRM built-in, so you can track evolving relationships with customers, and personalize interactions with your clients.

Multi-channel 104

Multi-channel Live Chat Omnichannel Shopify 104

Retail TouchPoints

OCTOBER 25, 2023

Technology may be able to alleviate the problems of multi-tasking associates, but only if retailers invest more in employee-facing solutions. During both in-store and online shopper journeys, retailers must “emphasize lower-commitment channels to get someone’s email address or phone number,” said Walker.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

Ecommerce Platforms

APRIL 11, 2022

This omnichannel customer service software currently supports more than 50,000 businesses worldwide, offering everything from increased customer satisfaction to better agent productivity. Zoho Desk Review: Omnichannel Support.

Multi-channel 104

Multi-channel Live Chat Omnichannel Management 104

Retail TouchPoints

NOVEMBER 30, 2021

Platforms are emerging that address both concerns, allowing advertisers to execute multi-channel programs that tap into, rather than disrupt, authenticity. Omnichannel. Since recommendations happen across multiple device types and communications channels, the technologies must meet the customers where they are.

Social Media 262

Social Media Marketing Customer Multi-channel 262

RTP blog

DECEMBER 19, 2017

But those 2008 articles didn’t include a lot of the terminology that is ubiquitous today: omnichannel, cloud, artificial intelligence, augmented reality, IoT and unified commerce. The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Sailthru

MARCH 8, 2018

As the world’s largest retailer and online retailer go head to head in a battle of Goliath and Goliath, one thing is clear: Omnichannel has become the white whale for retailers. Technology has created a complex customer journey. How can a brand master the omnichannel experience? Personalization and omnichannel.

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

Wiser

FEBRUARY 23, 2024

In a recent panel discussion hosted by Wiser Solutions, senior leaders at brand manufacturers and retailers shed light on the delicate interplay between direct-to-consumer (D2C) channels and traditional retail partnerships.

Marketing 78

Marketing Customer Multi-channel Channel 78

ChannelSale

MARCH 13, 2024

Must have automated digital fulfillment systems that give real-time information about the accurate stock levels in the inventory to update as per the demand to never run out of products to deliver on time Should integrate OMS or digital order management systems to check if there is stock in the inventory for giving a tremendous omnichannel sales experience (..)

Fulfillment 59

Fulfillment eCommerce Multi-channel Order Fulfillment 59

GetElastic

APRIL 3, 2023

Shoptalk is an annual tradeshow where thousands of retailers come together to discuss the latest trends, technology, and future of retail. Sign up for a free trial Omnichannel Experiences Are Shifting To Unified Commerce The idea of omnichannel experiences is nothing new for retailers.

Multi-channel 78

Multi-channel Omnichannel Jewelry Demo 78

Ecommerce Platforms

NOVEMBER 10, 2021

Easy to use when you want to streamline multiple channel support. HubSpot can be one of the more comprehensive multi-channel service, sales, and marketing tools, but you’ll get the best results if you’re willing to pay for a premium package. ?? Zendesk Pros ??. Excellent range of tools even on the free plan. Zendesk Cons ??.

Live Chat 118

Live Chat Multi-channel Omnichannel Channel 118

Ecommerce Platforms

MARCH 9, 2023

Here, you can track customer conversations across multiple channels, and implement strategies for better conversions. The Sendinblue technology includes simple landing page templates, sign-up forms, and Facebook ad automation, for multiple convenient ways of collecting essential leads. Templates can be limited for customization.

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104

BigCommerce

JUNE 1, 2017

Managing your inventory properly across all of your sales channels helps to lower your product cost and increase shipping speed – ultimately earning you increased customer loyalty and love. We looked at sales by channel, per period, turn, costs, profit per product, and average product lifespan. Connect with Skubana Now. Forecast Sales.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Ecommerce Platforms

JUNE 1, 2021

Huge range of omnichannel conversation options. If you’re looking for a comprehensive omnichannel messaging solution, LiveChat is the perfect pick for you. This makes it a good pick if you want to create a consistent chat experience across all channels. Integrates with various channels. AI and human-agent interaction.

Live Chat 197

Live Chat Shopify Multi-channel Omnichannel 197

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. The RTP editors share their thoughts on the trends and insights revealed by the 16 experts cited in the E-Commerce Innovations Special Report.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

RTP blog

AUGUST 2, 2019

By July, you’ve likely started campaign and channel planning, and even considered some newer technologies such as Alexa skills or AR/VR. The challenge is unlocking its value by making it scale across channels. You’re already investing in content — but it’s locked in silos Is your content reusable across channels?

Multi-channel 150

Multi-channel eCommerce Channel Presentation 150

Teamwork Retail

MARCH 19, 2019

With the advances in technology and addition of smart phones, customers can now access a brand anywhere, at any time, from almost any device. The omnichannel experience has even allowed for customers to buy products through the same social media platforms that retailers market through; whether that be Facebook, Instagram, or even Snapchat.

Payment Services 97

Payment Services POS Payments Multi-channel 97

Ecommerce Platforms

MARCH 9, 2022

For startups investing in the latest technology, Wix can be an excellent way to get ahead of the competition. Everything you need to build your store already comes built into the technology too, so you can worry less about plugins. Social media and multi-channel sales integrations. Attractive and responsive themes.

eCommerce Platforms 222

eCommerce Platforms Shipping Costs eCommerce Payment Services 222

Ecommerce Platforms

DECEMBER 20, 2021

As your business evolves, you can tap into different HubSpot “Hubs” to access different features for sales, customer service, and marketing across a range of channels. There’s a free package available for users who just want access to things like basic email marketing and CRM technology. Included CRM technology. Pricing ??.

Omnichannel 104

Omnichannel Social Media Live Chat Multi-channel 104

365 Retail

FEBRUARY 17, 2022

Californian lifestyle fashion brand, Pacsun , doubled its ship completes by better anticipating online demand and intelligently leveraging its stores as ecommerce fulfilment centres, partnering with antuit.ai , a leader in AI-powered SaaS solutions for consumer products and retail insights and now part of Zebra Technologies.

Improvements 52

Improvements Shipping Costs Multi-channel Fulfillment 52

Ecommerce Platforms

JUNE 22, 2023

They’re both SaaS options, which means there’s no technology to download and install. Plus, both tools offer a variety of business models, with options for omnichannel selling, dropshipping, and more. Plus, Shoplazza comes with built-in supply chain tools, ERP technology, and shipping resources.

Shopify 104

Shopify Payment Services Social Media Shipping Costs 104

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation.

Channel 78

Channel Merchant Services Payments Payment Services 78

BigCommerce

DECEMBER 13, 2017

For brands already selling on Amazon, mastering these four areas will allow you to continually improve your rankings, your product offering and your revenue from Amazon as a channel. Multi-channel fulfillment Lower shipping rates. Pricey multi-channel fulfillment. Be a Strategic Purchaser. Hands off fulfillment.

Shipping Costs 255

Shipping Costs Multi-channel Merchant Services Fulfillment 255