Retail TouchPoints

JANUARY 21, 2022

Amanda Martin has been named SVP, Chief Supply Chain Officer and Vijay Karthik has been named SVP, Chief Technology Officer. In her new role, Martin will take over responsibility for all supply chain operations. Karthik has been with Neiman Marcus for more than three years, most recently as VP, Omnichannel Engineering. “We

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Retail TouchPoints

JULY 20, 2022

OSF Digital’s Digital Strategy team (formerly known as FitForCommerce) developed the 2022 Omnichannel Retail Index (ORI) to establish a benchmark for current practices and, most importantly, provide a set of actions and recommendations for the future. We used to talk about multichannel, then it was omnichannel. Loyalty programs.

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Retail TouchPoints

DECEMBER 14, 2020

COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of the pandemic to the unprecedented ecommerce rush of the holiday season. I think we have a responsive supply chain, it’s just going to be interesting to see what consumer behaviors stick and what are just temporary coping mechanisms.”.

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Retail TouchPoints

NOVEMBER 13, 2023

By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand. Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices.

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Retail TouchPoints

JULY 5, 2022

In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

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Retail TouchPoints

JULY 20, 2022

Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop. Experts agree that the supply chain has more impact on the customer experience than ever before. Top Supply Chain Investments.

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Retail TouchPoints

OCTOBER 4, 2023

The UK’s largest independent builder’s merchant, MKM Building Supplies , recognized that the building supplies industry was changing, with 45% of its current customer base set to retire within the next five years.

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Retail TouchPoints

OCTOBER 7, 2021

The solution was designed to help retailers achieve perfect inventory visibility, with zero waste and no losses, by tracking every unique item movement throughout the supply chain and collecting data in a cloud-based inventory repository.

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Retail TouchPoints

APRIL 26, 2022

The retailer is aiming to achieve full stock visibility in its supply chain. Charanga will use RFID technology to enable a real-time view of stock in order to optimize product availability across all channels and provide the foundation for omnichannel services including buy online, pick up in-store (BOPIS) and ship-to-store.

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ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Not only do shoppers increasingly demand it, but supply chain complexities and costs incentivise brands to embrace new and innovative ways of moving product.

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Retail TouchPoints

JANUARY 22, 2021

IDC expects grocery to be transformed by consumers’ appetite for omnichannel convenience, projecting that by 2023, 75% of online grocery orders (representing 15% of all grocery sales) will be picked up curbside or in-store. Demand for Pickup and Curbside Will Define Grocery Store Designs.

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Retail TouchPoints

NOVEMBER 17, 2023

Subsequently, when a customer order is out of stock or delayed, omnichannel retailers are offering product substitution , which refers to suggesting a similar alternative when the specific products customers originally ordered are unavailable. For example, a kitchenware and cutlery company might offer two grades of knife sets.

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Retail TouchPoints

MARCH 28, 2022

As MINISO sets its sights on omnichannel growth, the company is leaning into other key differentiators: a strong supply chain, original designs, and licensing partnerships with some of the world’s most renowned brands, including Disney, Universal and the NBA. Most of our supply chain is in China.

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Retail TouchPoints

SEPTEMBER 22, 2023

Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. Retailers increasingly strike balances between direct-to-consumer ecommerce and omnichannel strategies to keep products in stores and in front of consumers. But challenges remain for omnichannel retailers ahead of peak season.

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Pivotree Blog

DECEMBER 6, 2023

To succeed in this dynamic environment, it is crucial for modern commerce to align seamlessly with the supply chain, particularly in the context of omnichannel strategies. By aligning your commerce operations with your supply chain, you can ensure a consistent experience throughout the customer journey.

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Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced. People know us for snowboarding.

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Retail TouchPoints

JANUARY 21, 2021

Omnichannel commerce provider Lightspeed has launched the Lightspeed Supplier Network for North American retailers. The fully integrated stock ordering solution aims to improve supply chain management for SMBs by giving them greater strategic inventory visibility.

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RIS News

DECEMBER 1, 2023

In a time where the sources of inventory supply seem to be growing, retailers face an increasingly complex challenge —delivering precise, real-time inventory data higher up the shopping funnel to meet the demands of today's omnichannel fulfillment la

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Retail TouchPoints

DECEMBER 14, 2020

The pandemic has created challenges for retailers at many levels: business viability, supply-chain disruptions, predictability, customer relationships — the list goes on. To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Take a Down-to-Earth Approach.

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Retail TouchPoints

AUGUST 2, 2023

“We acquire a majority interest in these Shopify direct businesses and then we plug them into our operating system and platform to continue to scale by really focusing on omnichannel growth and profitability,” explained Windrick. Whether you’re selling candles or blankets or rings, our bet is that 95% of that is actually the same.

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RIS News

OCTOBER 2, 2023

Nike is letting its consumers take the reins, poised to capitalize on a customer-driven omnichannel approach that’s backed by ongoing supply chain strengthening and increased digital capabilities.

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Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

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Retail TouchPoints

DECEMBER 16, 2020

The COVID pandemic caused significant disruption to 80% of supply chains around the world, with the result that nearly half ( 47% ) of supply chain operations will be overhauled, according to data from Kearney and the World Economic Forum. The stakes involved in crisis-proofing supply chains are high.

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Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

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Retail TouchPoints

SEPTEMBER 19, 2023

Retail TouchPoints (RTP): How do you believe consumers’ omnichannel shopping behaviors will evolve or accelerate during the holiday shopping season? Hewett: Creating a positive omnichannel experience starts with inventory accuracy. RTP: What capabilities are required for success from an experience standpoint?

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Retail TouchPoints

FEBRUARY 7, 2023

Discount supermarket chain Save A Lot is rolling out a new data-driven supply chain solution from SymphonyAI in an effort to better meet shopper needs and minimize stockouts and substitutions. Save A Lot operates approximately 850 stores in 32 states across the U.S.

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Retail TouchPoints

JUNE 2, 2023

The Made4net SCExpert platform is designed to help more than 100,000 users deliver faster, more accurate order fulfillment via improved supply chain visibility, enhancing experiences for both associates and Ikea customers. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

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Retail TouchPoints

AUGUST 24, 2020

everyone saw its immediate impact on supermarket supply chains: shelves emptied by consumers frantically stockpiling toilet paper, cleaning products and shelf-stable staples like rice and canned beans. supply chain face due to COVID-19? multi-year investment to transform its supply chain into a fully integrated self-distribution model.

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Retail TouchPoints

MAY 14, 2021

In order to measure up, they’ll need every advantage available to them — including an agile and resilient supply chain. Businesses can take what Amazon has done and improve upon it using the power of virtual supply chains. Nike is doing more D2C sales, which is one component of the virtual supply chain.

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Retail TouchPoints

JUNE 20, 2023

REI Co-op will open a Re/Supply store dedicated to resale gear and apparel in Clackamas, Ore. The new location will join the co-op’s Re/Supply store in Manhattan Beach, Calif., All REI co-op members, including the 303,000 in the Portland market, have access to the Re/Supply program. in late August 2023.

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Pivotree Blog

JANUARY 11, 2024

If you’ve adopted a thriving omnichannel strategy, your retail establishment likely provides customers with both online and in-store purchasing options. This convergence of digital and physical retail experiences emphasizes the importance of a well-coordinated omnichannel approach. This leads to frustration and customer loss.

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Pivotree Blog

OCTOBER 10, 2023

But meeting the complex demands of the modern supply chain isn’t easy, especially if you’re running a monolithic order management system. Integrated ecosystems are what’s driving speed and efficiency in today’s supply chain operations. Companies are under tremendous pressure to evolve their systems to keep pace with demand.

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Retail TouchPoints

APRIL 18, 2024

For the first, Walmart is bringing together its data insights tool Luminate — which surfaces the retailer’s transaction, supply chain and shopper behavior data for its suppliers — with its Connect retail media business.

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GetElastic

FEBRUARY 3, 2022

In today’s digital world, merchandisers must take full advantage of the omnichannel space to influence and guide the shopper through the decision-making process. Today’s shopper is now demanding an omnichannel experience ; so the journey must seamlessly integrate a mix of the in-store and online components. Attract not detract.

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RTP blog

JULY 24, 2019

Walmart is making major changes to its organizational structure, adapting to evolving shopper needs by integrating various store and digital operations positions, most notably within the supply chain.

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Retail TouchPoints

AUGUST 18, 2023

McLay, who joined Walmart in 2015, had roles in strategy and supply chain and led the retailer’s Neighborhood Market business before taking on the top jobs at Sam’s Club. COO, Nicholas helped develop a strategy to create a more intelligent and automated end-to-end supply chain; prior to that he was CFO of the Walmart U.S.

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Retail TouchPoints

OCTOBER 6, 2022

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. Walmart has been working with Alert to customize technology for its market fulfillment centers (MFCs) since 2016. in a blog post.

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