Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. B2B’s Omnichannel Revolution Recent research indicates a growing digital inclination among B2B buyers.

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Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? Click the link below and learn about how the omnichannel approach can be adapted in your marketing strategy!

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Retail TouchPoints

SEPTEMBER 19, 2023

Retail TouchPoints (RTP): How do you believe consumers’ omnichannel shopping behaviors will evolve or accelerate during the holiday shopping season? Hewett: Creating a positive omnichannel experience starts with inventory accuracy. RTP: What capabilities are required for success from an experience standpoint?

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Dynamic Yield

SEPTEMBER 17, 2022

Dynamic Yield’s first-of-its-kind Experience Optimization Certification program qualifies its graduates as professionals with expertise in the expansive world of omnichannel personalization in the […]. The post Dynamic Yield PPS Training Certificate appeared first on Dynamic Yield.

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Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. Well-Trained Associates Power Last Mile Excellence. The retailer reported 5.6%

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Retail TouchPoints

DECEMBER 31, 2021

It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention. And if these people don’t exist, retailers have to commit themselves to training them.

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Retail TouchPoints

MARCH 8, 2023

Atrium Health and Best Buy Health will address the complex requirements of these programs, including patient education and enabling of in-home technology with the help of logistics and tech support from specially trained Geek Squad Agents.

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Wiser

JUNE 1, 2018

Customer experience is number one in omnichannel retail. Our latest infographic lays out the top challenges omnichannel retailers face and how they can overcome them to achieve new levels of success. . Why in-store associate training has such a big impact on conversions . Need better data to inform your decisions?

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TradeGecko

AUGUST 15, 2018

You’ve laid the foundation for a solid omnichannel commerce strategy. You’ve trained your team on your new omnichannel approach. You’ve bridged the gap between your online and offline sales channels. Now what?

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Retail TouchPoints

JANUARY 4, 2022

With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. RTP: How do trends like diversity and inclusion play into omnichannel strategy?

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Retail TouchPoints

JULY 25, 2023

The Vital Importance of Listening to Store Teams Mikos and other Walgreens executives were well aware that store pickup had to operate like clockwork, and it’s used a combination of training and technology to make that happen. population within five miles of a Walgreens store. We asked, how do [store associates] want to learn?

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TradeGecko

AUGUST 15, 2018

You’ve laid the foundation for a solid omnichannel commerce strategy. You’ve trained your team on your new omnichannel approach. You’ve bridged the gap between your online and offline sales channels. Now what?

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ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. According to Multichannel Merchant, while 91 percent of US merchants currently have an omnichannel strategy in place, less than 10 percent of those retailers and brands claim to have mastered the approach and technology. Conclusion.

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Retail TouchPoints

DECEMBER 20, 2023

As a result, associate training and engagement came to the forefront. Results from Retail TouchPoints’ 2023 Store Operations Survey revealed that merchants’ top store operations challenges for 2023 were tied to employee hiring and retention ( 70% ), responding to high employee turnover ( 67% ) and employee training and engagement ( 56% ).

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Retail TouchPoints

DECEMBER 13, 2021

Whether you’re helping a customer or you’re doing pick and pack or live training, you can be wearing Google Glass on your face and it could be guiding you. Now it’s really coming to life in enterprise use cases. If you think of an associate in the store, you need your hands.

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OrderDynamics

JANUARY 10, 2019

How Is Omnichannel Retail Strategy Like a Board Game’s? Since then, I realized the strategy of a game called “Ticket to Ride” is similar to an omnichannel retail strategy. The game cards contain different types of trains and colours that each player has to follow. Connection to Omnichannel Retail Strategy?

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Retail TouchPoints

OCTOBER 19, 2022

However, the role of the store is evolving, so retailers need to consider how they invest in modern experiential and omnichannel shops. Delivering a true omnichannel experience takes heavy investments on a store-by-store basis, so retailers need to find ways to deliver connected journeys without breaking the bank. “We’re

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Retail TouchPoints

SEPTEMBER 6, 2022

Make no mistake, this is a treacherous environment for retailers, which must make complex and difficult decisions about where to invest and divest, how to train employees, which technologies to employ and so on. Customize physical stores to the omnichannel experience. Three suggestions: Adapt to where and how Gen Z wants to shop.

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GetElastic

JULY 22, 2019

An omnichannel approach can help retail-based retailers in a number of ways. In short, an omnichannel approach allows retailers to engage with consumers on a variety of different platforms via a number of touchpoints. The main concept behind omnichannel commerce is providing consumers with a seamless retail experience.

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Retail TouchPoints

OCTOBER 24, 2023

Here’s where to start: Creating Solutions for Permanent Changes in Customer Expectations As stay-at-home orders drove both retailers and CPG companies to accelerate their adoption of omnichannel strategies, their supply chain processes got significantly more complex.

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Retail TouchPoints

JANUARY 8, 2024

As a result, retailers must ensure their 2024 loss prevention plans incorporate an omnichannel approach that considers all avenues for loss. This includes monitoring their employees and ensuring they receive the training they need to manage money and inventory appropriately.

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Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. These omnichannel fulfillment and last mile innovations ultimately “bring about changes in backroom management and customer service training,” explained Michael Felice, principal in the consumer practice of Kearney.

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Retail TouchPoints

DECEMBER 1, 2020

One of the new concept locations will feature a larger space dedicated to the retailer’s popular Geek Squad, testing whether this format can complement other aspects of Best Buy’s omnichannel capabilities. Another store will put a greater emphasis on in-store pickup by reorienting its warehouse to be adjacent to the curbside and locker areas.

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Retail TouchPoints

JULY 19, 2023

Offer leadership and soft skills training Store associates are busier than ever. While they need to always be up to date on how to do these tasks efficiently and effectively, retailers can’t lose sight of the bigger picture — and that means investing in training that expands employees’ skills and sets them on a path to progression.

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Retail TouchPoints

APRIL 19, 2024

The brand’s big differentiator is that its piercers are registered nurses who are trained to pierce all ages, all needs and all ear placements, and also to prioritize the critical after-care stage of the piercing experience.

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Retail TouchPoints

NOVEMBER 29, 2023

To create a high-value experience that hits all consumer wants and needs, developers, landlords and tenants all need to: Understand the unique consumer needs and behaviors within the mall’s geographic area; Integrate the right combination of retail, services and experiences ; and Enrich the omnichannel tech stack. Who is the end user?

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Retail TouchPoints

JULY 21, 2020

Walmart Canada will augment and modernize its supply chain with the construction of two new distribution centers equipped with next-generation automation, and the implementation of new warehouse management systems at DCs to help meet the needs of omnichannel consumers.

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Retail TouchPoints

JULY 14, 2023

Tackling the Unknowns of New Store Technology To maximize the ROI of in-store tech, retailers need to ensure associates are fully trained in how to use it — especially if errors or issues emerge. The team put together a two-page manual for the holiday season outlining quick training and key use cases.

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Retail TouchPoints

DECEMBER 18, 2023

American Freight plans to pilot the new format in additional stores in Q1 2024 before rolling it out nationwide starting in Q3.

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ESW

OCTOBER 2, 2023

Challenge 2: Providing Omnichannel Customer Service Omnichannel customer service is the integration of various customer touchpoints into a unified communication system. Not only should you offer different ways for shoppers to seek assistance, but those channels should be integrated for an omnichannel strategy.

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Retail TouchPoints

JANUARY 15, 2024

In fact, 30% of respondents believe that the biggest area of opportunity for AI is in stores to aid omnichannel and loss prevention efforts; and Transforming customer experiences specifically through the use of generative AI. With all that in mind, it seems clear that AI is set to have another big year in 2024.

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Retail TouchPoints

APRIL 12, 2023

Think beyond the four-wall P&L: Merchants are trained to think about performance in a siloed sense, which too often means thinking solely about the P&L within the four walls of the store. Instead, Fitts advised brands to look at things more holistically and, specifically, think about their physical spaces through an omnichannel lens.

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Retail TouchPoints

NOVEMBER 6, 2023

doctors has been trained there. The retailer will open its next Community Hub in the first half of 2024 in Philadelphia’s Rittenhouse Square, within two miles of five health care institutions. Philadelphia has the country’s fourth-highest number of health care professionals, and one in every six U.S.

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Retail TouchPoints

SEPTEMBER 28, 2023

Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. Trained on vast arrays of data, it possesses a superior understanding of user intent and context. The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience.

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Retail TouchPoints

NOVEMBER 30, 2022

RTP: Which in-store technologies are you using to strengthen the customer omnichannel experience? For example, if a customer is interested in a particular style or size we don’t have in stock, our store stylists are trained to assist in ordering and shipping a style directly to their home , as well as accepting returns of online purchases.

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Retail TouchPoints

SEPTEMBER 30, 2022

Taking an omnichannel approach with geotargeted advertising can further enhance the in-store customer experience and drive marginal gains on spending per visit. Koppala is an Electrical Engineer by training, with an MBA in Marketing from Kellogg School of Management, Northwestern University.

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OrderDynamics

SEPTEMBER 12, 2018

Your Next Big Target in Omnichannel: Lapsed Click and Collect Consumers. In the grand scheme of retail, omnichannel is relatively young. So, it’s not surprising that while doing our latest research into Click and Collect consumers, noticed one of the greatest opportunities in omnichannel today, the Lapsed omnichannel consumer group.

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