Retail TouchPoints

APRIL 19, 2024

The solution may be a small but mighty technology that is already developed and in use: RFID chips. What RFID Technology will do for the Retail Sector RFID stands for “radio frequency identification.” The critical insight RFID technology provides is whether or not a product is successful.

Technology 191

Technology Supplies Apparel Shipping Costs 191

Forrester eCommerce

APRIL 10, 2024

This is the last of a three-part IT operational insight blog series that aligns with the complementary research reports from Forrester. Click the links for part one and part two of the free blogs for a complete perspective on operational insights delivered by AIOps and observability.

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Operations Management Blog Information 212

Forrester eCommerce

SEPTEMBER 28, 2023

One aspect that often flies under the radar is marketing technology. The digital landscape we operate in demands ever more energy and resources, making it imperative for businesses to rethink […]

Technology 416

Technology Marketing Operations B2B 416

Forrester eCommerce

OCTOBER 4, 2023

And today, technology is a powerful driver of growth — if the organization fully harnesses its technology assets and operations. Earlier this year, we found that CIOs and the technology organization play a critical […]

Technology 403

Technology Operations Customer 403

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. But the value of laying a robust foundation for technological adoption extends beyond times of crisis.

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Payment Services Operations Banking Technology 240

Retail TouchPoints

JANUARY 14, 2024

Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively. This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis.

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Technology Retail Supplies Operations 292

Retail TouchPoints

DECEMBER 18, 2023

These Tuples are built on a cloud-native and cloud-agnostic tech stack, and the Studio technology can be delivered in deployment models including SaaS and source code ownership.

Operations 261

Operations Shipping Costs Fulfillment Omnichannel 261

Forrester eCommerce

SEPTEMBER 8, 2023

I often get client inquiries about latency requirements to support real-time analytics and operational workloads. At its core, real-time data refers to data made available immediately (or almost immediately) to support operational and analytical workloads. This data may […]

Operations 401

Operations Reference Technology 401

Forrester eCommerce

DECEMBER 20, 2023

This blog provides a 2023 year in review of the sales technology market, along with a view on how it will impact 2024.

Technology 441

Technology Blog Marketing Operations 441

Retail TouchPoints

JANUARY 15, 2024

Since deployment, the solutions have become central to store operations. Technology is at the forefront of everything we do from an omnichannel perspective across the globe, and working with Zebra Technologies has been a game-changer for us,” said Jonas Stillman, Senior Director of Omnichannel Operations at Office Depot in a statement.

Technology 263

Technology Improvements Omnichannel Mobile 263

Retail TouchPoints

SEPTEMBER 11, 2023

Customers expect technology to work consistently, and if it doesn’t, it can lead to a frustrating experience. That’s where cloud-optional technology comes into play. Apps are built to operate without reliance on the cloud and work as intended even with a weak or nonexistent internet connection.

Technology 262

Technology Point of Sale Customer Experience Customer Loyalty 262

Retail TouchPoints

NOVEMBER 8, 2023

Stitch Fix has hired a new Chief Product and Technology Officer to lead the struggling online personal styling service’s technology, product, data science, security and IT teams. Tony Bacos will begin today and report directly to CEO Matt Baer.

Fashion 274

Fashion Technology Operations Customer Experience 274

Retail TouchPoints

JUNE 28, 2023

It’s also critical that the entire warehouse operation is prepared and ready to meet the demands of fast and accurate, high-volume fulfillment during the increased influx of orders. Fulfillment operations have become more complex as order size continues to grow. while also lowering operational costs.

Operations 268

Operations Shipping Costs Fulfillment Shipping 268

iVend

NOVEMBER 7, 2023

Successful retail requires operational efficiency – the more streamlined the business processes the greater the potential for reduced costs and increased business growth. So retailers are looking for ways to optimize retail operations, across every process – and retail technology is a powerful enabler.

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POS Operations Technology Retail 80

Retail TouchPoints

FEBRUARY 27, 2023

According to one recent survey of 500 marketing, customer service and technology executives from different parts of the world and across multiple industries, 63% of executives believe emerging technologies such as AI, machine learning and advanced analytics are instrumental to success.

Customer Loyalty 277

Customer Loyalty Technology Customer Customer Experience 277

Retail TouchPoints

MARCH 23, 2021

Much like Amazon ’s “Just Walk Out” technology that it sells to other retailers ( like airport retailer Hudson in the U.S.), In Europe, PIXEVIA provides AI-powered store automation and smart city technologies to retail companies in France, the Netherlands, the UK and the Baltics (as well as the U.S., Canada and Australia).

Technology 264

Technology Operations Presentation Information 264

Retail TouchPoints

SEPTEMBER 19, 2023

Amazon has incorporated RFID capabilities into its Just Walk Out cashierless technology to handle the sale of apparel and fan gear at two Seattle sports venues. Earlier this year, Amazon piloted the RFID-enabled Just Walk Out technology for a few games at Climate Pledge Arena, home of the NHL’s Seattle Kraken.

Apparel 276

Apparel Technology Payment Services Games 276

Forrester eCommerce

OCTOBER 24, 2022

In 2023, European tech leaders will focus their tech strategies and investments on improving operational adaptability and increasing resilience. Find out why in 2023 predictions for technology leaders.

Technology 195

Technology Operations Improvements Information 195

Forrester eCommerce

FEBRUARY 22, 2022

“Do Operating Systems Matter Anymore?” Today, we know that OS proliferation is happening — a majority of technology decision-makers in 2021 indicate that they have four or more operating systems in their organization — and it’s only going […].

Operations 195

Operations Technology 195

Retail TouchPoints

JUNE 1, 2022

Wolt CEO Miki Kuusi will oversee the combined company’s team and operations outside of the U.S., The Wolt consumer app will continue to run separately with support from DoorDash, and Wolt will maintain operations in all of the markets where it currently operates. reporting directly to DoorDash CEO Tony Xu.

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Operations Consumer Technology Improvements 314

Retail TouchPoints

MARCH 3, 2023

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over the coming year.

Operations 299

Operations Omnichannel Technology Improvements 299

Forrester eCommerce

SEPTEMBER 25, 2023

What to look for in revenue technology when evaluating platforms as part of adopting an opportunity-based waterfall.

Technology 403

Technology B2B Operations Marketing 403

Forrester eCommerce

MARCH 20, 2022

Thank you to all who generously shared experiences and views on my “Weave An Automation Fabric For All Technology — Compute And Beyond” blog. Here, I’m stressing why today’s tech operations can’t stand without automation. Consider you operate a live streaming […].

Operations 195

Operations Blog Technology Information 195

Retail TouchPoints

NOVEMBER 11, 2022

While people have been shopping online for decades, it’s important to recognize that warehouses, as we know them, are still operating and organized to replenish the stock in brick-and-mortar stores. Many warehouse operations are looking to technology to upgrade every facet of their daily operations. A Well-Oiled Machine.

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Operations Improvements Supplies Fulfillment 246

Forrester eCommerce

AUGUST 29, 2022

Providing these insights ranks high among marketing operations teams’ priorities in the year ahead. Data-driven, actionable insights will be critical for weathering economic turbulence.

Operations 369

Operations Marketing B2B Technology 369

Retail TouchPoints

JULY 1, 2022

Ron Johnson, CEO and co-founder of Enjoy Technology. Six years later, Johnson might answer that question differently — his “commerce-at-home” startup Enjoy Technology filed for bankruptcy on June 29, 2022, after a series of setbacks including staffing shortages and dwindling liquidity. His response: “Going to JCPenney.”

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Technology Telecommunications Consumer Electronics Electronics 324

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. The Vital Importance of Listening to Store Teams Mikos and other Walgreens executives were well aware that store pickup had to operate like clockwork, and it’s used a combination of training and technology to make that happen.

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

Forrester eCommerce

DECEMBER 19, 2022

(Part two of a two-part series) In part one of this series, Account-Based Selling Technologies: What You Need To Know, Anne Slough defined account-based selling (ABS) technologies and the business value that users can expect from these solutions.

Technology 326

Technology Operations 326

Retail TouchPoints

APRIL 12, 2023

For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 333

Operations Omnichannel Customer Experience Consumer 333

Forrester eCommerce

SEPTEMBER 10, 2020

Customer insights that organizations are able to glean, via technology, have continued to increase customer relationship transparency. These insights equip sales operations teams with the data needed to automate administrative activities. The resulting transparency arms sales operations and reps with a competitive advantage.

Technology 370

Technology Customer Operations Management 370

Forrester eCommerce

JULY 12, 2021

TMS used to streamline operations and reduce logistics costs. But in its journey to the cloud TMS embedded AI, added mobile geolocation. It shifted focus from cost to customer and employee experience.

Technology 488

Technology Management Mobile Operations 488

Retail TouchPoints

JUNE 14, 2023

Beyond these offerings, shopping center operators and their retail partners also need a deep understanding of who their audience is and what they are seeking from the kind of shopping trip that can occupy a beautiful summer night. The space also is working with its retail partners to enable sidewalk sales during holiday and event operations.

Events 270

Events Technology Outdoor Retail 270

Forrester eCommerce

DECEMBER 11, 2022

Marketing leaders are investing in digital experience (DX) technologies including adtech, martech, and commerce tech to support their digital marketing, commerce, and customer experience initiatives. My latest published report Drive Your Digital Experience Investments And Operations With The Right Metrics provides a […].

Technology 195

Technology Marketing Customer Experience Operations 195

Retail TouchPoints

NOVEMBER 23, 2023

But the retail technology (and wine) enthusiast in me shudders at the idea of cases of wine being laid to waste, especially when data-driven technologies could easily be deployed to help Bordeaux bounce back from its Merlot-est ever sales record. But France’s production pipeline marched on, seemingly without heeding the market changes.

Technology 257

Technology Omnichannel Retail Point of Sale 257

Groove

FEBRUARY 27, 2024

The conversation delves into the challenges and triumphs of integrating technology and sustainability, which are just pieces of Cutter & Buck's commitment to environmental responsibility. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them.

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eCommerce Apparel Operations Multi-channel 195