Forrester eCommerce

OCTOBER 30, 2023

Learn more in Forrester’s 2024 enterprise software predictions. In 2024, we’ll see SaaS sales hit 75%, genAI drive modernization efforts, and at least one vendor megadeal.

Marketing 387

Marketing Information Technology Customer 387

Retail TouchPoints

JANUARY 15, 2024

Office Depot ’s task completion rate has reached 90% across its network of 1,500 stores and 13,000 associates since implementing Zebra’s Workcloud software and mobile computing solutions. Zebra’s hardware and software have helped our stores execute at the next level and focus on what matters most: our customers.”

Technology 239

Technology Improvements Omnichannel Mobile 239

Forrester eCommerce

JUNE 26, 2020

^^ CLICK IMAGE FOR FULL SCREEN ^^ The channel technology stack is a group of technologies that firms leverage to plan with, find, recruit, onboard, develop, enable, incentivize, co-sell with, co-market with, manage, measure, and report on partners.

Channel 545

Channel Technology Management Marketing 545

Forrester eCommerce

SEPTEMBER 19, 2023

TuringBots Forrester has branded AI and generative AI for software development as TuringBots since its inception in 2020. The good news is that generative AI (genAI) has advanced the maturity of TuringBots by at least five to 10 years. So how has genAI changed the state of TuringBots today in the market? TuringBots impact all […]

Marketing 414

Marketing Financial Services Information Technology 414

Kissmetrics

DECEMBER 16, 2020

My top recommendations for webinar software to suit just about every business need are Demio , Livestorm , or EasyWebinar. That’s why it’s essential for you to have the right webinar software on your side. The Top 5 Options for Webinar Software. How to Choose the Best Webinar Software For You. Looking to dive right in?

Webinar 340

Webinar Live Chat Events Download 340

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. Creating a plug-and-play infrastructure enables rapid innovation. return on tangible equity (RoTE) compared to just 15.3%

Customer Experience 266

Customer Experience Technology Customer Retail 266

Kissmetrics

JANUARY 4, 2021

Task management software helps solve the challenges mentioned above and much more. You don’t even have to be working in a team to benefit from this software. To this end, I have picked out the best seven task management software tools to help you streamline this essential workflow process. Communication Tools.

Management 359

Management Document Payment Services Information 359

Forrester eCommerce

MARCH 3, 2023

This series helps technology and digital business leaders think beyond traditional software selection methods and master the fundamentals.

Technology 360

Technology Customer 360

Kissmetrics

OCTOBER 16, 2020

However, that means choosing the best marketing automation software for your business and team is harder than its ever been. From enterprise-grade solutions to the most affordable options, my team and I have researched, tested, and used just about every software you can imagine. The top 6 options for marketing automation software.

Marketing 363

Marketing Multi-channel Live Chat Social Media 363

Retail TouchPoints

MAY 10, 2023

CPG brands that DO find success are proactive and utilize technology to increase order visibility and analyze performance data. Technology Leads to Category Leadership Shipping technology has significantly improved in recent years and is now a massive determinant of CPG brand success.

Supplies 247

Supplies Technology Shipping Costs Food and Beverages 247

Forrester eCommerce

JANUARY 11, 2023

Every CEO should see the failure of Southwest’s crew scheduling software as an example of why technology, and spending on the right technology, is not […]. As if crippling weather wasn’t enough, Southwest dashed holiday hopes, stranding its treasured customers in moments of need.

Technology 195

Technology Customer Information 195

Forrester eCommerce

FEBRUARY 14, 2023

Get to Know Steven Russman I am a senior analyst in Forrester’s Technology Architecture and Delivery service, offering guidance and direction to software asset, IT asset, and IT financial managers worldwide. SAM and ITAM are […]

Management 195

Management Technology Customer 195

Forrester eCommerce

MARCH 3, 2020

These leaders use new technology capabilities to change the business model and drive new revenue growth. Advanced firms use software products and services as a driver of revenue […]. As firms mature their digital capabilities, digital executives move beyond simply adding digital bolt-ons to the existing business model.

Technology 275

Technology Management Customer 275

Kissmetrics

SEPTEMBER 15, 2020

Without the right technology, it’s a hassle for everyone involved. That’s why HR software has become so popular over the years. Interested in getting HR software, but don’t know where to start? Interested in getting HR software, but don’t know where to start? The Top 5 Options For HR Software. Mobile Access.

Management 272

Management Improvements Definition Mobile 272

Kissmetrics

NOVEMBER 29, 2020

Adopt the best call center software and you will outfit your teams with the tools they need to communicate effectively. Modern call center software is all you need to get up and running. The Top 5 Options For Call Center Software. How to Choose The Best Call Center Software For You. End of story. Calling Capabilities.

Payment Services 311

Payment Services Omnichannel Multi-channel Channel 311

Retail TouchPoints

APRIL 17, 2023

Nordstrom has named Jason Morris as its new Chief Technology and Information Officer, effective May 1. At Nordstrom, Morris will oversee technology functions including engineering, data science and analytics. Morris will bring more than 25 years of tech experience, most recently as SVP of Enterprise Business Services at Walmart.

Technology 198

Technology Information Management Retail 198

Retail TouchPoints

JUNE 16, 2022

Supermercados ECONO , a retailer with 64 grocery stores in Puerto Rico, is upgrading its current ecommerce platform, ECONO ToGo, with technology from Local Express. The software also provides bilingual English and Spanish content for every level of the ecommerce operation, including live customer service assistance in both languages. “We

eCommerce Platforms 300

eCommerce Platforms eCommerce Operations Technology 300

Kissmetrics

SEPTEMBER 27, 2020

At the same time, technology is changing how we did things manually, which is why we now have a tool dedicated to automating the process of recruitment and hiring. This software is used by departments and hiring managers to carry out internal hiring. The Top 5 Options For Applicant Tracking Software. ATS Software Type.

Demo 318

Demo Management Mobile Social Media 318

Retail TouchPoints

OCTOBER 28, 2022

The ideal scenario would be for each of these business units to utilize software that is tailored to support their specific functions. Retail ERP systems, on the other hand, have been specifically tailored to the needs of retailers, often including only modules required for their unique technology stack.

Retail 257

Retail POS Supplies Multi-channel 257

Kissmetrics

OCTOBER 5, 2020

For better or worse, technology affects communication because it is a part of our everyday lives. You might see the average elementary-aged child with their head buried in a smartphone and tempted to take a gloomy outlook on what technology has done to us. How Has Technology Affected Communication? But is it all bad?

Technology 363

Technology Social Media Information Live Chat 363

Forrester eCommerce

SEPTEMBER 9, 2020

Today Hyland Software, best known for its OnBase and Perceptive content management portfolios, announced it will acquire Alfresco Software. Both vendors were named as “Leaders” in The Forrester Wave™: ECM Content Platforms, Q3 2019 (subscription req’d). This is a natural next step in Hyland’s recent rejuvenation strategy.

Subscription 446

Subscription Management Technology Customer 446

Kissmetrics

OCTOBER 2, 2020

The Top 7 Options For Live Chat Software. How to Choose the Best Live Chat Software For You. Most plans will have some limitations on how many support reps can access the software. Why exactly are you in the market for live chat software? But some software is designed to accommodate specific needs and goals.

Live Chat 297

Live Chat Omnichannel Recommendation Shopify 297

Retail TouchPoints

AUGUST 19, 2022

That is why choosing software should involve multiple factors to find the one which will cover specific business needs. Further, you’ll read about the parameters you should evaluate to choose the most relevant email marketing software. Why Use Email Marketing Software? Criteria to Choose an Email Software Provider.

eCommerce 282

eCommerce Management Marketing B2C 282

Retail TouchPoints

AUGUST 31, 2021

Zebra Technologies will acquire antuit.ai , a provider of AI-powered Software-as-a-Service (SaaS) solutions designed to assist with forecasting and merchandising in the retail and CPG industries. will serve as the planning and demand forecasting module within Zebra’s retail software portfolio.

Technology 261

Technology Supplies Consumer Management 261

Kissmetrics

DECEMBER 5, 2020

These are just two of the reasons that any business looking to grow should get auto dialer software. Here are the top six auto dialer software options on the market. The Top 6 Options For Auto Dialer Software. How to Choose the Best Auto Dialer Software for You. The Different Types of Auto Dialer Software.

Subscription 306

Subscription Multi-channel Information Management 306

Forrester eCommerce

SEPTEMBER 19, 2023

In the waters of enterprise software, ships like IBM, Microsoft, and SAP are well-known names. Singer and pianist Little Richard once said: “It’s not the size of the ship; it’s the size of the Waves”. Their size, breadth of coverage, brand recognition, and market influence reflect their success. As does their revenue.

Shipping 254

Shipping Marketing Technology 254

Kissmetrics

OCTOBER 28, 2020

Business intelligence software has become a necessary tool in the era of big data. But without BI software, making sense of that information is nearly impossible. This software exists so you can analyze various data sets and make data-driven decisions. The Top 6 Options For Business Intelligence Software.

Information 267

Information Demo Management Operations 267

Forrester eCommerce

NOVEMBER 7, 2022

Functionality in retail and corporate banking is not highly differentiating anymore. In the future, only those that can support partner solutions in their ecosystem seamlessly can fully cope with banking industry's expanding requirements.

Banking 195

Banking Technology Retail Financial Services 195

Kissmetrics

DECEMBER 21, 2020

Work order software has streamlined the way businesses across all industries that manage facilities and maintenance departments. This technology is far more efficient than paper work orders. With work order software, all tasks can be managed electronically within a single tool. The Top 5 Options For Work Order Software.

Electronics 245

Electronics Mobile Management Telecommunications 245

Kissmetrics

DECEMBER 18, 2020

But time clock software isn’t just a less clunky alternative to the physical clock. When you’re ready to implement time clock software for your company, choosing the best one will be easy with our list of the top seven time clock software options. The Top 7 Time Clock Software Options. How to Choose the Best TCS For You.

Payment Services 243

Payment Services Beauty and Health Mobile Management 243

Ecommerce Platforms

FEBRUARY 28, 2023

With the emergence of artificial intelligence and AI copywriting software, developing content for various use cases has become a walk in the park. While the new technology has a long way to go, these solutions still allow you to fulfill your content development needs on a budget. What is an AI Copywriting Software?

SEO 196

SEO Payment Services Social Media Article 196

Forrester eCommerce

OCTOBER 28, 2020

Agencies in 2021 will begin to resemble software companies, offering combinations of creative and media products bundled with the services to manage them. Read our predictions for agencies in 2021.

Technology 441

Technology Management B2C Marketing 441

Kissmetrics

NOVEMBER 30, 2020

Customer service software lets you keep all of your tasks in the right baskets without losing track of anything. These customer service software options will help you organize your company, whether you’re a startup or a seasoned business owner. The Top 7 Options for Customer Service Software. Features Offered. So don’t buy them.

Live Chat 239

Live Chat Customer B2B Social Media 239

Forrester eCommerce

NOVEMBER 18, 2021

Learn how software development will adapt to the new normal in 2022. New expectations call for new processes and tools.

Technology 370

Technology Operations Customer 370

Retail TouchPoints

OCTOBER 27, 2022

enter new geographies and develop its store and inventory management software application suite, StoreOS. The technology aims to enable frictionless checkout, real-time inventory tracking and other technologies. “By

Technology 255

Technology Management eCommerce Retail 255

Forrester eCommerce

SEPTEMBER 19, 2023

In the waters of enterprise software, ships like IBM, Microsoft, and SAP are well-known names. Singer and pianist Little Richard once said: “It’s not the size of the ship; it’s the size of the Waves”. Their size, breadth of coverage, brand recognition, and market influence reflect their success. As does their revenue.

Shipping 212

Shipping Marketing Technology 212

Forrester eCommerce

MARCH 2, 2020

Only great implementation can bring great software to life, which means that business and technology leaders need their service providers and software vendors to work brilliantly together. That’s always […].

Technology 285

Technology Customer 285