Forrester eCommerce

JANUARY 21, 2022

Since the TEI study reflects the real, measurable impact of a technology investment, we do not quantify (for the ROI calculation) any benefits that the customers themselves have not measured. Nevertheless, it’s important to consider the abstract, and that’s why we have the Unquantified Benefits section.

Technology 195

Technology Customer 195

Retail TouchPoints

JUNE 14, 2023

Technology Can Make Good Experiences Great As it is in many areas of retail, technology is playing a greater role in the overall experience offered by open-air centers. Technology Can Make Good Experiences Great As it is in many areas of retail, technology is playing a greater role in the overall experience offered by open-air centers.

Events 276

Events Technology Outdoor Retail 276

RIS News

FEBRUARY 9, 2024

The annual “Store Experience Study” represents the 21st year of collaboration between RIS News and IHL Group. Benchmark your store technology stack against your peers and discover the industry’s tech investment plans for today and into the future.

Retail 76

Retail Technology 76

Forrester eCommerce

MARCH 20, 2023

Fully 69% of global voice-of-the-customer (VoC) and CX measurement leaders use a customer feedback management (CFM) tool, according Forrester’s 2022 global study of these leaders. That’s about the same number as the 70% who told us that their organization believes that the VoC/CX program is vital to its continued success.

Management 195

Management Technology Customer Customer Experience 195

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

RIS News

JULY 14, 2023

The annual RIS and Retail Leader Value Chain Technology Study benchmarks the current state of the retail supply chain and pinpoints where tech investment is headed in the short- and long-term. Participate for a chance to win prizes!

Technology 68

Technology Gifts Retail Supplies 68

Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 278

Technology Shipping Costs Omnichannel Mobile 278

Forrester eCommerce

MARCH 27, 2024

Forrester published a study (subscription required) that analyzes the costs, benefits, and risks of dedicating a team to customer success management, outfitting them with purpose-built technology, hiring a […] you’ll get a great return by consolidating it.

Customer 228

Customer Subscription Technology Management 228

Retail TouchPoints

SEPTEMBER 26, 2022

A study by YouGov found that 92% of people own one to five pairs of glasses and 72% of people own one to five pairs of sunglasses. Jiang noted that this is a rising demand among shoppers, which is why the company has refined its virtual try-on technology to offer the smoothest and most “honest” experience possible.

Technology 253

Technology Reference Operations Customer 253

Retail TouchPoints

MARCH 28, 2024

In fact, some studies have even found that traffic takes a toll on drivers’ health by increasing stress levels. To overcome the challenges that congestion presents, last mile logistics companies are exploring a variety of operational innovations, many of which involve leveraging the latest advances in technology.

Technology 303

Technology Presentation Travel Operations 303

Forrester eCommerce

NOVEMBER 14, 2018

In a recent study of 26 senior […]. When I step back and think about it, the why is easy to understand; exponential changes like Moore’s Law in the past and Metacalfe’s Law today are accelerating the pace of business.

Technology 349

Technology Information Management 349

Retail TouchPoints

JANUARY 15, 2024

As AI hype moves toward action, new studies from chip manufacturer Nvidia and Google Cloud offer a look at the state of AI adoption in retail. Many companies have long been using AI and machine-learning technologies to enhance their business practices.

Retail 312

Retail Customer Experience Technology Operations 312

Retail TouchPoints

OCTOBER 7, 2021

For example, a 2020 Nielsen study found that 72% of shoppers were positively influenced by brands helping consumers affected by COVID-19. CSR technology helps retailers to execute their charitable initiatives with robust, flexible, scalable solutions that allow for the agile deployment of these programs.

Technology 259

Technology Consumer Events Retail 259

Retail TouchPoints

AUGUST 9, 2022

In retail specifically, the figure is 46% , but the sector with the highest proportion of active job seekers is technology, at 53%. Corey Berkey, SVP for People and Talent at Employ, shared his insights about the survey results and their implications for retail in an exclusive interview with Retail TouchPoints.

Retail 317

Retail Gifts Other Technology 317

UpSellIt

JULY 24, 2020

To highlight the success of our partnership and demonstrate the efficacy of UpSellit’s solutions, our agencies came together to create a new case study. . This new case study examines the effectiveness of targeted incentives vs. reiteration in the context of an affiliate program. To read the full case study, click here.

Shipping Costs 144

Shipping Costs Shipping Conversion Optimization Presentation 144

Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. If brands are going to make the most of this powerful technology, they are going to need to answer these questions first. As others have pointed out, consumers want to be heard, not algorithmically studied.

Recommendation 298

Recommendation Customer Hobbies Technology 298

Retail TouchPoints

JULY 16, 2021

and our customer success teams work closely with the brands, studying body data metrics of their actual customers.”. Cathcart explained that this strategy “encourages people to use the technology and have confidence in its claim, knowing the size they get will be the size that fits them best.”. For example, 1822 Denim rolled out an?

Technology 264

Technology Mobile Apparel Customer Experience 264

Retail TouchPoints

FEBRUARY 26, 2024

A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected. This happens in an environment where consumer trust is already fragile.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

DECEMBER 15, 2023

There has been a lot of talk and, frankly, worry recently about the impact of technology on the mental health and safety of children. The rise of social media and technology has created a new set of concerns for modern parents, and navigating this new world of advanced tech can be challenging.

Social Media 264

Social Media Automotive Technology Definition 264

Retail TouchPoints

MARCH 6, 2024

In an effort to reduce sizing-related return rates, some fashion brands are working with Fit:Match.ai, a ‘digital twin’ matching platform that uses AR body-scanning technology designed to help shoppers select their size more accurately. This is just one example of how companies are utilizing technology innovations to prevent returns up front.

Customer Experience 289

Customer Experience Shipping Costs eCommerce Improvements 289

Retail TouchPoints

MAY 18, 2021

The study also revealed that many of these behavioral changes are here to stay: 95% of consumers said they expect at least one COVID-related lifestyle change to be permanent. Additionally, with things like sustainability, diversity, etc., retailers are going to be collecting their goodness and reporting it , so that’s a data play.

eCommerce 240

eCommerce Shipping Costs Fulfillment Supplies 240

Wiser

FEBRUARY 21, 2024

Leaders from top-performing brands shared their experiences and strategies covering a range of topics—from the impacts of the pandemic to the innovative use of technology and data in crafting successful sales strategies. A core theme discussed was the accelerated adoption of technology in the face of adversity.

Technology 78

Technology Multi-channel Shopping Carts Presentation 78

RetailMinded

APRIL 3, 2022

A new study revealed: Social media marketing (32%), e-commerce software (31%), email marketing (29%), retail operations (26%) and online payments (24%) score highly. The post Top 10 Technology Investments Online Merchants In US Are Banking On For 2022 appeared first on Retail Minded. Only 1% will decrease their investment.

Merchant Services 83

Merchant Services eCommerce Banking Technology 83

RTP blog

MARCH 5, 2018

By Rick Gretsch, Accelerated Concepts, a Digi International company In our recent study “The Cost of Downtime: Beyond the Bottom Line,” 72% of midsized retailers lose sales during network downtime. The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Remote Management.

Technology 150

Technology Retail Operations POS 150

Wiser

APRIL 16, 2024

In the dynamic world of Consumer Packaged Goods (CPG), embracing change and leveraging technology are not just strategies but essential for survival and growth. You can read the full case study on Wiser.com.

Retail 78

Retail Definition Mobile Operations 78

UpSellIt

MARCH 12, 2020

In the case study “ Unboxing Strategies for Box-Based Businesses ,” UpSellit examined whether well-timed incentives can change behavior and increase conversion rates. To read the full study, you can download it for free. Subscription Box Case Study. Or, continue reading for a high-level overview of UpSellit’s findings.

Subscription 85

Subscription Download Mobile Recommendation 85

RTP blog

JUNE 1, 2018

Retailers are delivering differentiated customer experiences through investment in store technology, people and process. Specifically, technology development and execution pose the most complex challenges and the greatest area of risk. Understanding this allows companies to select technology and amplify brand.

Customer Experience 150

Customer Experience Technology Customer Operations 150

Retail TouchPoints

AUGUST 17, 2023

They strive to create seamless, personalized customer experiences to continue to attract discerning consumers and build efficient supply chains, yet they often encounter barriers presented by fragmented technology infrastructure, which hinders scalability without disruption.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246

365 Retail

MARCH 15, 2023

Though all businesses understand this necessity, a rapidly evolving set of modern technologies can make it easy to get left behind. Automate Help Systems A huge development in the world of technology you’ve probably heard about is artificial intelligence, specifically in programs like ChatGPT and Bard.

Technology 52

Technology Improvements Information Operations 52

Retail TouchPoints

JUNE 7, 2023

In the wake of OpenAI’s explosion in popularity, every other ecommerce and marketing technology company appears to be hitting the market claiming to have an artificial intelligence solution. How can Ecommerce Brands Safely Evaluate These Technologies? Understand the technology: How does the technology work?

eCommerce 264

eCommerce Technology Supplies Blog 264

Liveintent

FEBRUARY 12, 2020

5 Data Technology Resolutions for Retail Marketers in 2020. According to a recent study conducted by WBR Insights, 64% of US retail professionals can only identify half – or less – of their website visitors. And over one-third say they can’t integrate their data technologies. Integrate technology solutions.

Technology 90

Technology Home Furnishings Marketing Retail 90

Retail TouchPoints

SEPTEMBER 13, 2023

advertising channels in 2022, according to a study by IAB. The study found that retail media network (RMN) ad buyers — defined as buyers at brands or agencies that spend at least $5 million on RMNs annually — are planning to increase their overall ad spend by 11% YoY in 2023. Retail media was one of the fastest-growing U.S.

Retail 298

Retail Definition Channel Marketing 298

Mi9

MAY 6, 2020

This case study is written for professionals in retail organizations in a variety of verticals who are involved with retail technology solutions. This may include senior executives, information technology, merchants, finance, and more. The post Case Study for Footwear Retailers appeared first on Mi9 Retail.

Retail 52

Retail Document Accessories Apparel 52

UpSellIt

SEPTEMBER 2, 2021

SaaS (Software-as-a-Service) companies provide the technology needed for your affiliate efforts, but they don’t manage the program or help the advertiser find publishers. Working with a Technology Partner. One non-traditional option is to utilize technology partners such as UpSellit. Working with UpSellit.

Technology 109

Technology Marketing Merchant Services Social Media 109

Retail TouchPoints

OCTOBER 4, 2023

The firm conducted a series of qualitative and quantitative studies to better understand how the Gen Z consumer feels about different browsing and buying experiences. She added that when it comes to technology use, “they have pretty high expectations, so we need to understand how to delivery upon that.”

Social Media 321

Social Media Workshop Technology Consumer 321

Forrester eCommerce

JUNE 2, 2021

Photo by Abhinav Sunil The intersection of how technology platforms are evolving and how it both affects and aids sustainability is a topic that Forrester’s sustainability team is currently studying. On this, we spoke with Dr. Suku Nair, one of the most respected computer scientists in the country now.

Technology 242

Technology Customer Marketing 242

Retail TouchPoints

OCTOBER 13, 2023

Businesses are integrating commerce technology into these videos, making it easy for viewers to buy products they see. Tan grew up in Singapore and studied at Nanyang Polytechnic, earning a diploma in digital media design. Prior to creating BeLive Technology, Tan landed the opportunity to work for startup video game publisher Nubee.

Marketing 299

Marketing Technology Games Information 299