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VR for Retail Training: How to Leverage the Tech to Land Stronger Outcomes

Retail TouchPoints

They’re likely also emphasizing continual training of new employees, as the retail industry can be quite fickle and turnover is often high. According to a PwC survey , employees who partake in VR training train 4X faster than those who train in a classroom, and are 275% more confident to apply skills learned after training.

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5 Ways AR and VR Are Transforming Retail Training

Retail TouchPoints

In today’s tight labor market, training has become more critical than ever. Nowhere is that truer than in the retail space, where it is particularly important to train your employees quickly and engage them effectively to create long-term organizational loyalty. Customer service training. Product knowledge training.

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Sales Enablement Technology Decisions Just Got Easier: Introducing the Now Tech, 2022

Forrester eCommerce

Sales Enablement Automation (SEA) solutions equip sellers with personalized training and content to effectively engage with and meet the expectations of increasingly digital-first buyers.

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CVS Health Appoints First-Ever Chief Data, Digital and Technology Officer

Retail TouchPoints

CVS Health has appointed Tilak Mandadi as both EVP and a new role, Chief Data, Digital and Technology Officer. Mandadi will start in the role July 25, 2022, managing the company’s data, digital and technology strategy while overseeing growth and innovation through digital-led, consumer-focused experiences and services.

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Investing In Customer Success Delivers 107% ROI Within 3 Years

Forrester eCommerce

If your approach to helping customers succeed is spread across account management, customer service, training, sales, customer marketing, etc., you’ll get a great return by consolidating it.

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Resilience Training: Small Business Innovation During a Recession

Retail TouchPoints

But it’s a lot more than that, and the process of innovation and technological change can open the door to many new types of opportunities for a business. Innovation can be brought about in three ways: changes in technology; changes in the market; and changes to how products or services are used in a market.

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Six Principles for Redefining Retail with Responsible AI

Retail TouchPoints

For retail businesses, integrating Gen AI is about navigating a path that harmonizes cutting-edge technology with ethical stewardship, ensuring that AI deployments enrich the retail experience without compromising on core business values. Moreover, ethical AI training in retail should also focus on inclusivity.

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