New Ecommerce Tools: March 25, 2024

Every week we publish a list of new products and services for ecommerce and omnichannel merchants. This installment includes updates on livestream commerce, cross-border transactions, logistics, omnichannel sales, customer experience platforms, fraud prevention, and email and SMS marketing.

Got an ecommerce product release? Email releases@practicalecommerce.com.

New Tools for Merchants: March 25

Checkout.com partners with Bolt to provide accelerated checkout. Bolt, a checkout technology company, and Checkout.com, a payment solutions provider, have announced a partnership. Through this collaboration, Bolt will become Checkout.com’s exclusive one-click checkout provider, and Checkout.com will become Bolt’s preferred payment partner. Bolt will integrate with Checkout.com to expand payment options for new and existing merchants. Checkout.com will leverage Bolt’s network of merchants and over 80 million shoppers.

Bolt

ParcelLab announces Order Tracking for Salesforce on AppExchange. ParcelLab, a post-purchase software provider, has launched Order Tracking for Salesforce Service Cloud on Salesforce AppExchange, an enterprise marketplace for partner apps and experts. Order Tracking for Salesforce provides customer service agents with a unified view of all relevant orders and return information, including product details, shipping status, communications, and the customer’s order history, to resolve delivery questions quickly.

Cirro Fulfillment integrates with Shopify. Cirro Fulfillment has integrated with Shopify. Shopify merchants can now connect their store data with Cirro Fulfillment for enhanced logistics management. Cirro Fulfillment has more than 4,000 clients using its fulfillment service in over 80 centers globally.

Merkle launches a global messaging solution. Merkle, a customer experience management platform, has launched Intelligent Messaging to create unified brand experiences by blending AI assistance and human interaction. With Intelligent Messaging, Merkle says it can create turnkey chat experiences across social and messaging platforms, delivering always-on conversational interactions throughout the customer journey.

Merkle

​​Cart.com launches Constellation AI for product merchandising and inventory management. Cart.com, a provider of unified commerce and logistics solutions for B2C and B2B companies, launched Constellation AI, a suite of features embedded across the company’s platform. According to Cart.com, Constellation AI leverages machine learning algorithms, predictive modeling, and generative AI to make selling and listing products more efficient. Features include new sales channel identification, product title and description generation, intelligent repricing, and AI-powered demand forecasting.

PriceSpider launches new commerce enablement capabilities. PriceSpider, a customer journey platform, has released tools to build omnichannel experiences. Auto-Create automates product feed maintenance and management. Enhanced data sharing provides brands using a dedicated warehouse with direct query capabilities, API connectivity, and native connectors. The Click to Retailer feature offers brands purchase paths created and enabled within minutes through self-service admin.

Commerce experience platform Nosto integrates with Klaviyo for personalized cross-channel shopping. Nosto, a commerce experience platform, has announced an integration with automated marketing provider Klaviyo, enabling retailers to build personalized shopping journeys. Brands can now import Klaviyo’s segments and email lists into Nosto and provide a personalized, on-site experience. Using Nosto’s segment details within Klaviyo, brands can create relevant email and SMS campaigns with personalized content based on shoppers’ behaviors and affinities, such as color and size preferences.

Nosto

AliExpress launches livestream shopping in the U.K. AliExpress, an Alibaba-owned retail marketplace, has launched a livestreaming ecommerce service in the U.K. through a partnership with Vogue Business. Shoppers can browse a platform where local models, actors, and TV personalities host livestream videos to sell products. Each creator will earn a commission on every sale made via their streams and could potentially develop their own fashion collections through a competition later in the year.

Digital agency Verndale acquires Yaksa to expand ecommerce services. Verndale, a Boston-based agency, has announced the acquisition of Yaksa, a commerce experience agency based in Montréal. This acquisition aims to enhance Verndale’s market presence, expand its service offerings, and deliver value to clients. Yaksa will continue to operate under its own brand for the short term. According to Verndale, the expanded company is now one of the largest independent digital experience agencies in the U.S. and Canada.

Cashfree Payments launches RiskShield to prevent payment fraud. Cashfree Payments, an India-based payments platform and API banking company, has launched RiskShield, a real-time management solution for payment gateways. RiskShield uses advanced AI and machine learning across a merchant network to identify fraudulent transaction patterns and empower merchants with controls to define specific rules for their businesses. According to Cashfree Payments, RiskShield mitigates fraud, minimizes litigation risks, and improves transaction experiences.
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Pandion secures $41.5 million for its residential parcel delivery network. Pandion, a residential delivery network for ecommerce parcels, launched by Amazon Air founder Scott Ruffin, has announced a $41.5 million Series B funding round led by Revolution Growth. Pandion states it will use the funding to accelerate the expansions of its network, including building new technology offerings, expanding its geographic reach, and increasing delivery speed for customers such as Saks Fifth Avenue.

Pandion