Grocery Retail Webinar Series

Maximize Online Grocery Sales with Better Search

Effective online search can increase basket size by more than 30% and conversion rate by more than 20% making it one of the most critical technologies in any e-commerce business because of its direct impact on the bottom line. Yet most grocers are constrained by basic search functionality and little control over the search experience. With the right toolset and site search strategy, you can turn your search experience into a competitive advantage.

In this webinar, we cover:

• The importance of effective site search for online grocery
• Tips to improve your search experience to drive conversions and increase sales
• Overview of Mi9 Retail site search capabilities for grocers

Online Grocery Fulfillment Strategies to Improve Profitability

Explosive growth in the adoption of online grocery shopping caused by coronavirus highlights the critical importance of having fulfillment technology that can scale capacity to fulfill unprecedented demand. According to RIS News, inefficient processes and single order picking can cause an 8% margin loss for grocers who offer online ordering. With the right technology and fulfillment strategies, grocers can drastically improve profitability, drive operational efficiencies, and reduce fulfillment costs.

In this webinar, we cover:

• Pros and cons of various fulfillment models
• Case studies of grocers’ fulfillment solutions
• Overview of Mi9 Retail fulfillment capabilities for grocers

Getting a Grip on Grocery E-Commerce

As consumers embrace online grocery shopping at record-breaking levels due to the coronavirus, having an e-commerce presence has become table stakes for grocers. Grocers have a massive opportunity to take market share, grow their online business, and build customer loyalty, but not if they have outsourced their e-commerce sales to a third-party provider such as Instacart. An altered landscape will emerge for both grocers and consumers after coronavirus passes, and the grocers who future-proof their businesses now will be well-positioned to not only survive but thrive in the future.

In this session, we cover:

• How to future-proof your e-commerce infrastructure with headless commerce and microservices
• Critical capabilities to seek in an e-commerce platform
• Overview of the Mi9 Retail Digital Commerce Platform for grocers

Building the Business Case for Online Grocery: Key Drivers of Profitability

E-commerce profitability is key for grocers, whether you are just ramping up your online grocery business, overhauling your existing online business, or considering moving away from third-party solutions such as Instacart. With a simple, structured approach to evaluating ROI, you can quantify the future value of your e-commerce business and its potential to drive strategic growth over the next 10 years.

In this session, we cover:

• KPIs needed to produce an ROI calculation
• The levers of grocery e-commerce profitability
• ROI analysis of investing in your own digital commerce platform versus outsourcing to a third party