Retail TouchPoints

MARCH 4, 2021

Disney has announced plans to significantly reduce its brick-and-mortar footprint, beginning with the closure of at least 60 Disney Stores across North America as the retailer bolsters its ecommerce operation. The company currently operates approximately 300 Disney Stores worldwide; Disney has not yet shared which locations will be impacted.

eCommerce 244

eCommerce Social Media Apparel Subscription 244

Retail TouchPoints

DECEMBER 9, 2021

Supply chain challenges are nothing new, but they are newly in the spotlight as massive consumer delays and shortages affect the shopping public. Trucking and drayage from the port is complicated by varying operating hours, load capacities and labor constraints. Flexible networks for uninterrupted operations.

Supplies 280

Supplies Fulfillment Shipping Costs Multi-channel 280

Retail TouchPoints

MARCH 5, 2021

The beverage alcohol company, which has operated as a traditional distributor-based wholesale business for decades, is currently in the process of building out standalone websites for its key brands as it moves toward becoming a customer-centric omnichannel operation. Moving from Traditional DTC to a Digital-First Approach.

Omnichannel 223

Omnichannel Channel Shopify Operations 223

Retail TouchPoints

AUGUST 19, 2021

With re-masking and a potential fourth wave coming, we aren’t out of the woods yet, and it’s important to recognize how essential elements of retail business and operations have been forever transformed — most notably, the role of brick-and-mortar stores and the relationship between personalization and automation.

Supplies 264

Supplies Shipping Costs Retail Fulfillment 264

Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. Among the winning strategies was a shift to ecommerce operations. Emerging Consumer Trends. A Look at the Market. The Online-Offline Hybrid.

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Retail Leisure Fulfillment Operations 274

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. That growth will be driven by a focus on increasing consumer touch points in markets it refers to as “Key Cities.” billion ) over that same period.

eCommerce 194

eCommerce Sporting Goods Games Operations 194

Retail TouchPoints

OCTOBER 25, 2021

And the efficiency gains 5G supports will help improve operating margins. The supercharged network will support a range of use cases that improve the efficiency of operations and deliver seamless experiences for shoppers. No longer will consumers need to visit a home goods store when they are revamping their living room.

Payment Services 311

Payment Services Retail Mobile Accessories 311

Retail TouchPoints

AUGUST 20, 2021

During a recent retailX webinar , a panel of executives representing packaging, supply chain operations, data and analytics, digital optimization and in-store experience came together to discuss the potential of the “Store as Media” model , how it operates and what is required for success.

Retail 316

Retail Supplies Webinar Omnichannel 316

Retail TouchPoints

OCTOBER 21, 2021

Gopuff , which made its name delivering products to fill immediate, everyday needs in as little as 30 minutes , launched operations in four of New York City’s five boroughs on Oct. The company, which serves consumers in more than 1,000 cities and operates over 500 microfulfillment centers and retail locations in the U.S.

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Operations Customer Experience Marketing Consumer 235

Retail TouchPoints

NOVEMBER 9, 2021

As product scarcity issues continue to dominate this holiday shopping season, consumers are increasingly turning to resale to get the goods — and platform operators are taking notice. The auction-based website is now available to consumers in Arizona.

Supplies 289

Supplies Accessories Sporting Goods Shipping Costs 289

Retail TouchPoints

AUGUST 31, 2021

aims to help users ensure they have the right product in the right place, at the right time, at the right price, based on the current state of the supply chain, store inventory and consumer demand. Unify sales, trade and demand planning. Through its synergies with our retail store execution portfolio, the acquisition of antuit.ai

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Technology Supplies Consumer Management 265

Retail TouchPoints

NOVEMBER 12, 2021

Smart brands and retailers will take advantage of an extended holiday season by giving consumers what they need and by focusing on a particular shopper base that might not have been on their radar last year: frugal shoppers. ’ This shopper base is made up of consumers who only want to buy at a discount.

Comparison Shopping 253

Comparison Shopping Channel Travel Operations 253

Groove

JANUARY 8, 2021

With online returns expected to hit record highs, many eCommerce retailers must adjust their business operations and return policies to ensure a positive customer experience. Consumers spent a total of $10.8 eCommerce Returns: What To Expect In Early 2021. internet shopping day ever. a 73% increase from the previous five-year average

eCommerce 363

eCommerce Fulfillment Subscription Consumer 363

Retail TouchPoints

JUNE 29, 2021

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. Simultaneously, data and analytics were at the forefront of retailers’ minds as stores sought to anticipate their consumers’ needs.

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Payment Services Retail Customer Retention Payments 226

Retail TouchPoints

MARCH 31, 2021

Nowhere is that more true than the retail market, which has seen a fundamental shift among consumers in the wake of the pandemic. The pandemic has transformed how consumers behave by accelerating their embrace of digital commerce, and the changes are likely to prove permanent, according to businesses studying and adapting to the changes.

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Customer Reference Fashion Article 316

Retail TouchPoints

JUNE 14, 2021

As they do, corporate responsibility is expected to once again take the spotlight, according to panelists on the State of Retail and the Consumer 2021 webinar. In our recent survey, we see that 50% to 60% of consumers are still moderately trusting of independent retailers, online retailers and consumer product brands.

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Webinar Retail Consumer Events 277

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 259

Consumer Supplies Fulfillment Technology 259

Retail TouchPoints

SEPTEMBER 28, 2021

delivery charge designed to help cover operating costs, a Whole Foods spokesperson told CNN Business. However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7% over the past year, according to the Bureau of Labor Statistic’s Consumer Price Index.

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Shipping Costs Supplies Shipping Consumer 299

Forrester eCommerce

SEPTEMBER 12, 2021

Over the past decade, firms have poured significant resources into the digitization of their operations and the creation of new digital experience platforms to win, serve and retain increasingly fickle customers. According to Forrester’s Customer Experience Index (CX Index™), a study of 100,000 consumers and 300 brands that has […].

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Customer Experience Operations Consumer Customer 195

Retail TouchPoints

NOVEMBER 3, 2021

Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%. Retail ‘winners’ were already doing this at much higher levels than others, even before COVID,” said Buzek.

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Payment Services Shipping Costs Electronics Fulfillment 344

Retail TouchPoints

OCTOBER 22, 2021

Founder Sara Blakely told CNBC that the company also was making a big push into other apparel categories, including denim, and wants to continue expanding its direct-to-consumer sales, which already account for 70% of the company’s business.

Apparel 298

Apparel Operations Consumer Management 298

Retail TouchPoints

MARCH 1, 2021

The rollout of Sephora at Kohl’s comes as the beauty retailer winds down its shop-in-shop operation with beleaguered JCPenney , which exited bankruptcy at the end of 2020 after being bought by mall operators Simon Property Group and Brookfield Asset Management. The retailers plan to expand the concept to at least 850 stores by 2023.

Omnichannel 317

Omnichannel Department Stores Operations Retail 317

Retail TouchPoints

JANUARY 22, 2021

The average consumer has access to more choices and greater convenience than ever before, and truly standing out in the tech-heavy retail landscape will only become more challenging in the coming years. As such, visibility and sustainability are becoming some of the top concern for retail executives when planning for supply chain operations.

Omnichannel 213

Omnichannel Payment Services Retail Webinar 213

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 347

Consumer Omnichannel Events Customer Experience 347

Retail TouchPoints

APRIL 26, 2021

Vivrelle will use the new funding to grow its membership base — including admitting thousands of new members that are currently waitlisted — as well as to amplify marketing efforts and scale its services, operations and internal teams. The financing round was led by Origin Ventures with participation from Chapford Capital Group.

Subscription 290

Subscription Jewelry Fashion Operations 290

Kissmetrics

JUNE 8, 2021

In short, distribution channels determine the path goods will take from the manufacturer to the final consumer. Distribution channels are the path products take from their initial manufacturing stage to selling them to consumers. There are three ways to make sure a product gets to the final consumer. If not, it’s time.

Channel 263

Channel Magazine Consumer Operations 263

Retail TouchPoints

MAY 3, 2021

Roe will have responsibility for all finance functions and lead the retailer’s Strategy and Consumer Insights teams. With a grounding in brand and operational finance roles, he manages from a commercial mindset balanced with enterprise thinking. Tapestry has named Scott A. Roe CFO, effective June 1, 2021. Prior to joining VF Corp.,

Automotive 262

Automotive Apparel Operations Consumer 262

Retail TouchPoints

JULY 28, 2021

Digitization has afforded retailers access to new markets and more consumers. On the other side of the purchase, consumers now have access to brands across the globe — and the appetite to try new things through online experiences. Today’s consumer has never been more diligent, nor have they ever been so immersed in online ecommerce.

Merchant Services 264

Merchant Services Payment Services Payments Retail 264

Retail TouchPoints

JULY 9, 2021

What began as a trend to “go green” is now making real differences in profitability and the way consumers see brands. Chain retailers must balance achieving these energy efficiencies with the potential impact they can have on operations and customer perceptions. A Crisis at Traditional Retail. Take grocery stores.

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Management Retail Customer Experience Operations 264

Retail TouchPoints

AUGUST 19, 2021

Back-to-school surveys across the retail sector point to a strong season, spurred by pent-up consumer demand. Jeff Orschell, EY’s Americas Consumer Retail Leaders, noted that global data as well as the firm’s consumer research point to demand remaining elevated, despite the uncertainties. ADDITIONAL LISTENING: 2.

Supplies 299

Supplies Consumer Omnichannel Multi-channel 299

Retail TouchPoints

JANUARY 12, 2021

Several of the most notable sessions about the “next normal” we are now entering include: Remapping the customer experience: A reinvention imperative: While retailers expect shoppers to return to physical stores in the coming months, consumer expectations will inevitably be altered by the pandemic.

Omnichannel 212

Omnichannel Events Consumer Operations 212

Retail TouchPoints

MAY 14, 2021

The small-format warehouse chain operates more than 250 stores under two banners: Smart & Final and Smart & Final Extra! , An additional 16 stores in Northwestern Mexico are operated through a joint venture. Smart & Final will continue to operate as a separate unit within GCC, with limited integration expected.

Operations 196

Operations Management Marketing Consumer 196

Retail TouchPoints

APRIL 5, 2021

Years of transformation transpired in just a few months with rapid shifts in both consumer behaviors and merchant expectations for e-commerce. And how will permanently altered consumer behaviors shape online payment preferences? And consumers were not turning to their trusted brands during this critical period.

Merchant Services 196

Merchant Services Payment Services Payments eCommerce 196

Retail TouchPoints

MARCH 8, 2021

Currently, it operates 1,589 Ross Dress for Less locations in 40 states, the District of Columbia and Guam, as well as 277 dd’s DISCOUNTSstores in 21 states. The off-price apparel and home fashion retailer reported $12.5 billion in revenue for fiscal 2020. ” .

Apparel 255

Apparel Fashion Operations Consumer 255

Retail TouchPoints

JUNE 11, 2021

But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Consumers’ new shopping habits picked up during the pandemic show no sign of waning. Online : Consumers also love the convenience online shopping provides. billion in 2020, up 32.4%

Payment Services 189

Payment Services Payments Retail Sporting Goods 189

Retail TouchPoints

APRIL 13, 2021

Abitbol will handle all global supply chain operations as SVP of Supply Chain. “It is a very exciting time for Blue Nile as we build on the company’s two decades of industry leadership while rapidly innovating to meet the needs of the modern consumer,” said CEO Sean Kell in a statement. ”

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Jewelry Supplies Books Fashion 256

Retail TouchPoints

JUNE 2, 2021

billion as it looks to extend its reach both in the apparel sector and with Gen Z consumers. Depop’s peer-to-peer marketplace for secondhand fashion is the 10 th -most-visited shopping site among Gen Z consumers in the U.S., Maker marketplace Etsy has agreed to acquire resale marketplace Depop for $1.6 according to Etsy.

Fashion 288

Fashion Apparel Consumer eCommerce 288