7 ways to combat chargebacks from “friendly” fraud
GetElastic
MARCH 27, 2019
In fact, friendly fraud continues to be a problem for ecommerce merchants, not just the high-profile companies. A recent report from Juniper showed that 34 percent of merchants had experienced friendly fraud. The “fraud” part may or may not be intentional, but the chargeback process is being misused by the consumer.
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